Type: Overview Page
Type: Resource
The Lunar calendar may say that it’s the rabbit’s or cat’s time, but 2023 is turning out to be the year of ChatGPT. Experts and the general public alike are fascinated by OpenAI’s language model, and some have already called it AI’s “iPhone moment”. So, what exactly is ChatGPT? Is the hype around it justified? And can businesses use this powerful tool as well? Let’s take a closer look. , What is ChatGPT?, ChatGPT is the name of OpenAI’s latest generative pre-trained transformer (GPT) AI model . With its training, it can follow conversational instructions to access information online and, with the help of a supercomputer, generate text-based answers. Simply put, ChatGPT is a personal assistant that helps you, in a conversational way, to execute tasks. For Fréderic Godin, Head of AI at Sinch…, Is the hype justified?, Well, yes and no. On the one hand, ChatGPT has brought conversational AI to the masses and made it fun and user-friendly. It’s one of the best text-based bot experiences ever created that really showcases the potential of AI-based chatbots to everyone. On the other hand, it’s important to understand that ChatGPT isn’t magic. It’s a language model that is very good at predicting and creating…, Opportunities for businesses, With all this buzz around ChatGPT, it’s only natural that companies are looking at ways to use the technology as well. As a conversational technology, the text-based language model could, in some cases, be a helpful addition for businesses. For example, you could integrate ChatGPT in your help center. For example, agents could type a quick reply, such as “Anything else?” into the chat, and run…, Risks for businesses, One issue with ChatGPT is that it doesn’t use real-time data (yet). It only has access to data up to the year 2021, so it won’t be able to relay newer information. In addition, ChatGPT doesn’t have a built-in “I don’t know” feature like most chatbots. This means that it’ll always come up with the answer it deems most plausible, regardless of whether it’s factual or not. And your customers won’t…, Testing GPT in a safe environment, As the technology improves and becomes safer, Godin is convinced that customers will come to expect more interactive AI experiences from companies. ChatGPT is not a scalable technology for businesses yet but is best used as an additional resource. If you want to see how the technology might benefit your business, Fréderic Godin recommends testing it first . As the technology improves and…
Type: Blog Article
In today’s increasingly digital world, we’re more at risk for data breaches and security threats than ever before. This means there are serious dangers in doing business via the internet and now mobile, and even more ways for fraudsters to compromise your customers’ data. With the growing popularity of A2P (application-to-person) SMS, mobile users are at risk of receiving targeted campaigns aimed…, How , Sinch, can help, At Sinch, we take security very seriously. It’s our top priority to keep your messaging traffic running smoothly and your customers’ data protected at all times. For example, we actively monitor for fraudulent SMS campaigns and suspicious activity on our platform. We take the necessary actions to block unwanted messages for any at-risk customers. To address the onset of smishing and the…, Get the code, In addition to hawkishly monitoring our network for fraudulent messaging traffic, Sinch is leading the charge with global industry leaders and influencers to create a more safe and secure mobile environment for all. Our mission: to drive market clean-up and major change within the messaging industry. So, we've joined forces with the Mobile Ecosystem Forum (MEF) to disrupt the norm with new…, Contact us, At Sinch, we’re determined to tackle SMS fraud and protect both businesses and consumers. With more security threats like smishing cropping up each day, we’re committed to underscoring trust in enterprise messaging for all A2P messaging players. As a global leader, we're dedicated to providing the highest quality SMS service with our deep Tier 1 integrations with mobile operators around the…
Type: Blog Article
If you work for an eCommerce, on-demand, subscription, financial or travel brand, chances are your organization has been aggressively investing in personalization and real-time communications technologies. If not, you'd better get started because your competition is already stealing your customers. We are all used to emails filling up our inboxes every day (and boy do we love spending time…
Type: Blog Article
The paradox of the smartphone generation is that whilst new products and services are hitting the market at speed, precious brand loyalty keeps decreasing. Consumers have more choice than ever over which bank or energy company they use, where they buy things or how they get home from a night out. The competition for consumer attention (and money) continues to shift power from institutions to…, Consumers increasingly have a digital outlook, 1. Having a smartphone strategy has long-since been a table stake for customer facing enterprises. Management consultancy firm McKinsey , surveyed consumers across a range of vertical sectors. In telecommunications for example, they found that 90% of customer service journeys started digitally, and that 76% of telecommunications customers were satisfied with a customer service journey that was…, Customer service 24/7, , 2. A recent consumer study by West UC , found that 70% of respondents want more convenient customer service options to support 24/7 lifestyles, whilst 74% agree that it’s frustrating when customer service is only available during working hours. A further 47% would like to see more customer service options tailored toward smartphones. 3. The same west UC study found that consumer expectations…, The impact of poor customer service, , 5. Accenture estimates the cost of customers switching due to poor customer service is $1.6 trillion. 6. The Digital Disconnect In Customer Engagement report goes further. It found that 52% of customers have switched any given service in the past year due to poor customer service, with banks, retailers, and cable and satellite television providers being the worst offenders. 7. Almost half…, Enterprises are responding, , 9. The use of A2P SMS continues to grow. In a recent report from the analysts Ovum, A2P SMS messages was forecasted to rise to 1.28tn, up from 1.16tn in 2016. 10. The same Ovum report indicated that the use of SMS as a customer communications channel continues to grow, and actionable SMS is becoming increasingly important to enterprises, with 23% of survey respondents stating that their use of…
Type: Blog Article
Type: Resource
New Research from Mailgun by Sinch Finds Nearly Half of Businesses Are Missing Out on Email Deliverability, SAN ANTONIO, Texas and STOCKHOLM, Sweden – August 16, 2023, – Email plays a critical role in customer communications and modern marketing, but hitting send doesn’t always mean your emails are landing in the inbox. In fact, only 8% of all email traffic actually makes it to the main folder of the mailbox. So it is no surprise that businesses who do understood and prioritize email deliverability – the ability to place emails in the inbox – have a significant…, - Staying out of the spam folder was the top email deliverability challenge., This was followed closely by getting more emails delivered and staying off email blocklists., , - Yet most companies aren’t monitoring — and therefore, can’t improve — their inbox placement., Only 16.4% of respondents monitor inbox placement with seed testing, which is the best measurement for understanding whether emails are landing in the inbox or the spam folder., - Email lists are often neglected, which is a leading cause of deliverability, - Half of senders (50.1%) aren’t using tools to automatically verify and validate email addresses before they’re added to contact lists. - Even more (52.1%) aren’t using a double opt-in process for contact acquisition, an important best practice for deliverability that also supports privacy law compliance. - More than a third of senders (38.7%) rarely or never conduct contact list hygiene…, Survey Methodology, During May of 2023, Mailgun by Sinch conducted a voluntary online survey consisting of closed-ended questions to its customers as well as customers of sister brands, Mailjet by Sinch and Email on Acid by Sinch. More than 1,980 individuals completed the survey, which was delivered via email and in-app invitations. The survey collected data and insights concerning the email deliverability…, here, . , , About, Mailgun by Sinch, Over 100,000 companies worldwide use Mailgun by Sinch to create powerful email experiences for their customers through world-class infrastructure. Brands like Lyft, NHL, TrueCar, and Etsy trust Mailgun’s innovative technology and reliable infrastructure to send billions of emails every year. Built with development teams in mind, Mailgun makes sending, receiving, and tracking emails effortless…, About Sinch, Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008…
Type: News Article
This information is intended, ONLY, for law enforcement agencies (“LEAs”) of countries, other than the United States and Canada, . For LEA requests concerning US and Canadian phone numbers, please see Law Enforcement Requests . Sinch acknowledges it has obligations to customers and to legal authorities and accordingly, our procedures are established to make a thorough assessment of requests and produce legally required records. Our procedures ensure that we only provide responsive information that meets our obligations…
Type: Legal page
Type: Event: Sponsored