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- Type: Glossary Term
- About Optimove, By combining Optimove’s AI-powered CRM Marketing platform with Sinch’s mobile engagement and communication cloud, brands can layer customer data insights and orchestration signals to power personalized multi-channel communications, making each interaction more effective. Optimove is the leading CRM Marketing Hub, empowering marketing teams to create and manage large-scale, customer-led journeys…Type: Partner
- Stockholm, Sweden and Atlanta – March 9, 2022 – Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced today that it has been recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. More can be found here. “Through CPaaS messaging, Sinch makes it possible for businesses to reach people anywhere on virtually any…, Source:, Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms , by: Magnus Revang, Anthony Mullen, Bern Elliot, published 24 January 2022, Gartner Disclaimer:, GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner…, , About Sinch, Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation…, For further information, please contact:, Jeff Hasen Vice President, Communications [email protected]Type: News Article
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- What percentage of buying decisions are driven by emotion? Quantifying emotion is at best an inexact science, but research shows it’s a significant contributor to customer loyalty — I’ve seen reports that up to 95 percent of purchases are driven by emotion, not logic. I’ve talked about the importance of relevance — the desire for customers to engage with brands that truly “get” them, by meeting…, show, rather than tell. Personalised Video: Connecting with Relevance — at Scale Personalising videos takes the engagement and emotional connection that messaging offers to new heights, delivering 5 to 8 times the ROI on marketing spend, and lifting sales by 10% according to McKinsey & Company . It’s a very powerful combination to reach and emotionally bond with your audience right now, with highly…Type: Blog Article
- Sinch uses cookies and related technology at our website sinch.com. Cookie Settings, , What Are Cookies?, A cookie is a small text file that a website – when visited by a user – asks to store on your device. Cookies set by us are called first-party cookies. We also use third-party cookies – which are cookies set by another website. There are two different types of cookies – persistent and session cookies. A persistent cookie is stored and valid in your browser until its set expiry date or when…, Personal data , Sinch is the controller for use of cookies at sinch.com if personal data are processed when collected through cookies. Learn more, by visiting our Privacy Policy. , Your preferences, By consenting to our use of cookies you consent to our collection of information for the purposes as described when consent was given. Our use of necessary cookies does not require your consent. You can manage your preferences or withdraw your consent at any time at “Manage cookie settings”, but you may also block or delete cookies through your browser. More information on how to manage…, How we use cookies, We use cookies for the following purposes. Necessary cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these…Type: Legal page
- Version 6.1 - Date of release: 7 September 2023 These supplemental terms and conditions (“, Supplement, ”) are part of an agreement for certain SINCH services (“, Agreement, ”) between SINCH and Customer and apply only to the SINCH services referencing or subject to this Supplement, including email services (“, Service, ” or “, Services, ”) as set forth in the applicable Order Form and not any other SINCH product or service. The Services will be subject to the Agreement except as otherwise and to the extent set forth herein. Capitalized terms are defined in the Glossary below. Capitalized terms not defined in this Supplement shall have the meanings ascribed to them in the General Terms and Conditions for SINCH Services (“, GTC, ”)., Part A – Legal Terms, A1. Services, A1.1. Service Provider Conditions and laws and regulations, . In addition to Customer’s obligations set forth in Section 4.1 of the GTC, Customer shall comply with all Service Provider Conditions including any applicable legal and regulatory requirements relating to the Customer Data or its use of the Service. If a Service Provider changes the Service Provider Conditions and/or the technical standards for the delivery of Service, SINCH may modify the…, A1.2. Supply of Services, . Customer shall bear sole responsibility for the acts, omissions or breaches of its Representatives with respect to the use of the Service, including but not limited to, the Customer Data. Customer shall promptly inform SINCH if it becomes aware of any violation of the terms of this paragraph., A1.3. Restrictions, . Customer shall not use the Service or permit the Service to be used: (a) in a manner that violates the Agreement, including this Supplement and the Service Provider Conditions, including, without limitation, any applicable law, regulation, industry guidelines, or code of practice, or that violates, infringes or misappropriates the rights of any third party; (b) to transmit any email or…, A1.4 Intellectual Property., (a) If Customer provides SINCH with Customer’s pre-existing Intellectual Property (“Customer IP"), then Customer hereby grants to SINCH, during the term of the applicable Order Form, a limited, worldwide, non-transferable, royalty-free, right and license (with right of sub-license where required to perform the Services) to use the Customer IP solely for the purpose of providing the Services.…, A1.5 Open-Source Software, . SINCH may use certain open-source software within its systems (for example Linux, OpenStack, and software licensed under the Apache, GPL, MIT or other open-source licenses, collectively “Open Source Software") and makes no representation or warranty whatsoever regarding any such software or with regard to any third party products or services which may be recommended for Customer’s consideration…, A1.6 Third Party Software, . SINCH may provide Third Party Software. Unless otherwise permitted by the terms of the applicable license you may not (i) assign, grant or transfer any interest in the Third Party Software to another individual or entity, (ii) reverse engineer, decompile, copy or modify the Third Party Software, (iii) modify or obscure any copyright, trademark or other proprietary rights notices that are…, A2. Compliance, A2.1. Security and Privacy., SINCH shall provide the Services in accordance with the security and privacy practices set forth at https://www.mailgun.com/security-privacy and any additional security specifications identified in the Order Form or this Supplement, as may be amended or modified from time to time. Customer must use reasonable security precautions in connection with Customer’s use of the Services, including…, Customer may not attempt to probe, scan, penetrate or test the vulnerability of a SINCH system or network, or to breach the SINCH security or authentication measures, whether by passive or intrusive techniques, without our prior written consent and entering into a separate agreement with and acceptable to SINCH governing the scope, and containing appropriate restrictions and requirements for any…, A2.2 Content Privacy., Customer acknowledges and understands that the Services may include the transmission of unencrypted email in plain text over the public internet. Customer is responsible for encrypting any Personal Data Customer uses in conjunction with the Services. Email sent using the Services may be unsecured, may be intercepted by other users of the public internet, and may be stored and disclosed by third…, A2.3, If following suspension of the Services for non-payment, Customer’s payment of any invoiced undisputed amount remains overdue for a further ten (10) days, SINCH may terminate the Agreement or the applicable Order Form(s) for breach on written notice., A2.4 Indemnity., If SINCH or any of its Representatives (the “Indemnitees") is faced with any claim (including, but not limited to, any fines, penalties) or other liabilities brought against SINCH or any of its Representatives by any third party relating to Customer Data, Customer’s use of the Service or otherwise arising out of Customer’s actual or alleged: willful misconduct, breach of applicable laws, failure…, A2.5. Disclaimer, . Customer agrees that, with respect to its supply of the Service, neither SINCH nor any SINCH supplier shall be liable whether in contract, tort or strict liability to Customer or to any its customers or end user for (i) any emails deleted or not delivered regardless of the reason for deletion or non-delivery, including, without limitation, email processing errors, transmission errors, or…, Part B – Business Terms, B1. Customer Responsibilities, B1.1. Access and Connectivity, (a) Acceptable Use Policy, . Customer agrees that its use of the Services, including any Customer Configuration provided by SINCH, will comply with the Acceptable Use Policy (the “AUP") at http://www.mailgun.com/legal/aup/ . In the event we determine that your (including your users’) act(s) or omission(s) fail(s) to comply with the AUP, we reserve the right to take any additional action or measure we deem reasonably…, (b) Documentation, . Customer agrees to comply with the SINCH Group documentation found on the respective website and agree that SINCH may establish new procedures for Customer’s use of the Services as it deems necessary for the optimal performance of the Services. Requirements included, but are not limited to, an individual email message not exceeding the per-message size limit (including attachments) of 25MB or…, B2. Commercial Terms, B2.1. Price Changes, . SINCH may revise the pricing terms that apply to Customer’s use of the Services at any time by providing Customer with notice pursuant to the GTC. With respect to Customers that are not party to a then-effective Order Form (i.e., self-service Customers), such rate changes will be effective immediately upon the posting of an update to Customer’s Control Panel. With respect to Customers that are…, B2.2. Reimbursement for Expenses, . Unless otherwise agreed in the Order Form or otherwise provided for in the Control Panel, if any of the Services are performed at Customer’s premises, Customer agree to reimburse SINCH for the actual substantiated out-of-pocket expenses of its Representatives., B2.3. Service Level Agreement, . SINCH guarantees that the Services (meaning any or all of the API, SMTP and Outbound Delivery services listed on our status page but excluding InboxReady offerings) will be available 99.99% of the time in any given monthly billing period, excluding maintenance. Customer is entitled to a credit of 5% of Customer’s given monthly fee for the Services for each 30 minutes of Services unavailability…, B2.4. Credit Limitations, . Customer is not entitled to any credit if Customer is in breach of the terms governing Customer’s use of the Services unless Customer has timely cured the breach. Customer is not entitled to any credit if downtime would not have occurred but for Customer’s breach of this Supplement, including violation of the AUP (referenced below). Customer is not entitled to any credit for downtime or outages…, B2.5. SLA Credits., The credits stated in any applicable SLA are Customer’s sole and exclusive remedy for SINCH’s failure to meet those guarantees for which credits are provided. The maximum total credit(s) for failure to meet any applicable SLA for any calendar month shall not exceed 50% of the then current monthly recurring fee for the Services. Credits that would be available but for this limitation will not be…, B2.6. Delivery & Filtering, . SINCH will use commercially reasonable efforts to deliver Customer’s email messages, but cannot guarantee delivery. Third party filtering services and other policies of recipient email services may prevent successful delivery of Customer’s email messages. While our Service does provide some email filtering services designed to filter spam it does not provide virus scanning, it is recommended…, B2.7., , InboxReady, . SINCH will provide the InboxReady deliverability tools and services as set forth in the Order Form, subject to the service level agreements and other limitations as more particularly described in the product description and/or on SINCH’s documentation for such tool or service. , B2.8., Some terms are incorporated into the Agreement by reference to pages on the SINCH websites and SINCH may revise those terms from time to time (including this Supplement). Such revisions will be effective and supersede and form part of the Agreement as of the time (i) Customer enters into a new Order Form referencing the terms subject to the revisions, or (ii) an Order Form automatically renews…, B2.9., Unless otherwise expressly permitted in the Agreement or herein, the terms of this Supplement may be varied only by a written agreement signed by both parties that expressly refers to this Supplement and the Agreement. An Order Form may be amended to modify, add, or remove services by a formal written agreement signed by both parties, or by an exchange of correspondence (including via the SINCH…, B.2.10., Notices., Your routine communications to Service Provider regarding the Services should be sent to your account team using the Control Panel. To give a notice regarding termination of the Agreement for breach or other legal matter, you must send it by first-class post to the address indicated on the Order Form, Attention: Legal Department, with a copy by email to [email protected] . , Glossary, 1.1 “, Configuration Requirements, " means those specifications as required to perform the Services, such as a required reference architecture, documentation or software version. 1.2 “, Control Panel, " means the customer portal accessible to Customer containing, among other information, the pricing terms applicable to Customer’s use of the Services and users designated to receive support. 1.3 “, Customer Configuration, " means any Customer configuration or information technology system needed to enable the Services or to which the Services relate. 1.4 “, Customer Service, ” means a marketing, advertising, promotional or informational program or initiative, or other project, conducted by Customer utilizing the Service. 1.5 “, Deliverables, " means the tangible or intangible materials which are prepared for Customer’s use in the course of performing the Services and that are specifically identified in an Order Form as Deliverables and described therein, if any. 1.6 “, Intellectual Property, " means patents, copyrights, trademarks, trade secrets, software and source code, specifications and ancillary documentation and any other proprietary intellectual property rights. 1.7 “, Representatives, " means a party’s respective service providers, officers, directors, employees, contractors, Affiliates, suppliers, agents. 1.8 “, Service Provider, ” means any entity, including, but not limited to, mobile network operators, email providers and mobile messaging aggregators, that is used in relation to the supply of the Service and as identified in the applicable Order Form. 1.9 “, Service Provider Conditions, ” means the rates, terms and conditions and “codes of conduct” or email content rule and restrictions imposed by the applicable Service Providers on the provision of the Service and conduct of Customer Services as a condition of permitting SINCH to provide the Service and Customer to conduct Customer Services, including, without limitation, the conditions set forth in Section A1.1 hereof, whether…, SLA, " means any provision providing a specified credit remedy for an identified failure to deliver or provide the Services to the identified standard. 1.11 “, Third Party Software, ” means any third-party software for Customer’s use as part of the Service or to assist SINCH in our delivery of the Service.Type: Legal page
- Communication means everything in modern business, but accessing essential messaging services can pose a problem for many companies. There are a lot of communication apps on the market; however, integrating them seamlessly with your business is the real challenge. It’s not uncommon for a company to rely on several communication platforms, whether it’s VoIP, SMS, a project management app, or…, What is UCaaS? , UCaaS offers a seamless user experience - it unifies communications via a single user interface. Service providers host and deliver UCaaS, so it’s easy to use across several devices. Companies can then support several communication channels at once, including: Voice Video Text messaging Instant messaging Email And many others UCaaS follows the standard “as a service” model. Since it runs…, What are the main benefits of UCaaS? , Enterprises of all sizes find the UCaaS model incredibly attractive. It provides them with tier-one communications technology to empower their operations and offer high-quality user experiences previously only available to larger organizations. , Reduced capital expenditure, Businesses relying on several communication platforms know how costly managing multiple subscriptions can be — that’s before they’ve even thought about creating cohesive contacts between various team members, departments, and stakeholders. Developing your own unified communications platform is even more costly – it can cost tens or hundreds of thousands of dollars! And trying to integrate a…, Flexible scaling, When a company relies on in-house skills, scaling becomes a real headache. You need to: Ensure the network is extensive enough to support additional users Buy the equipment for your employees to use Tie it all together for streamlined integration As your company grows, ensuring employees have the tools to access proprietary information and other workflows is a significant hurdle. A UCaaS…, High-quality security , Security should be a top priority for all businesses today, especially considering companies lost 22.7 billion records to data breaches in 2021 alone. Sensitive information about your business and customer safety should be a priority, regardless of the industry. Whether you manage your own local IT department or rely on multiple cloud vendors, it’s difficult for either of these solutions to…, Predictable pricing structure, Pricing is an obstacle where many small and medium enterprises fall down. Gaining access to the tools they need to be competitive is often costly and unfeasible for most. One sizable benefit of a UCaaS platform is the flexible pricing structure. Beyond initial setup fees, the monthly or annual pricing is more predictable. You only pay for the features you need, and adding or removing options…, Improve operational productivity and efficiency, Even smaller companies often have a sizable number of employees and departments who need to communicate with each other. When these communications happen across several apps — they become fragmented and decrease operational efficiency. Employees could spend more time figuring tasks out than actually working on them. A UCaaS platform keeps all these essential communications in one convenient…, Integrate remote workers, Remote work is here to stay — most employees want to work remotely. Some of the largest companies, like Google, have embraced this trend too. Finding ways to integrate your remote workers is essential. A unified communications platform is one of the easiest ways to keep remote employees in the loop on essential communications, organizational policies, and other information to speed up the…, Access company contacts from anywhere, Your company’s call directory is a valuable asset — it’s years of sales and marketing effort that employees need to access at a moment’s notice. UCaaS services integrate your entire call directory, smoothing out everything from customer service to sales. Employees can find the numbers they need quickly, increasing productivity and efficiency. , Improve project clarity, Large projects often have many employees working on them at any given time. It’s crucial to keep everyone involved updated — if two workers have similar tasks, you don’t want to duplicate or contradict effort. UCaaS platforms offer improved clarity via quick access to voice and video chat, screen sharing, and file transfer to ensure synchronized project completion. , Access to reliable support , When you rely on multiple communication platforms or an in-house solution, getting the support you need can be challenging. It usually involves several tech support departments or losing time when your internal IT team tries to solve the problem themselves. A UCaaS service takes this problem off your hands and lets a dedicated provider carry the burden instead. A single team familiar with the…, The growth of unified communications will only continue in 2023 , Today, 81% of companies say having access to innovative functions is the main reason they’re transitioning to the cloud and adopting unified communications. And it’s the user experience empowering this push for digital transformation. Whether you’re looking to adopt UCaaS for customers or employees, creating a seamless user experience is now the goal for all organizations. Today, most…Type: Blog Article