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About Covington Creative, Covington is an award-winning technology consulting firm. We are global leaders in enabling organizations using Sinch Contact Center to achieve measurable efficiency gains, and deliver a massively improved Customer Experience to their end-customers, driven by the unique combination of Sinch technology and our expertise. Our services span the full lifecycle, from technology advisory and solution…
Type: Partner
Healthcare facilities rely on voice services to communicate internally and share vital information with patients. Downtime and poor-quality communications not only impact the effectiveness of patient care provided, but they often increase operational costs. Plus, with healthcare organizations in the United States requiring HIPAA compliance to protect patient privacy, creating a unified and…, Challenge: Uniting disparate telecom systems following M&A-powered growth, , After expanding through M&A, the institute had to unite telecom services throughout every location and accommodate remote workers without risking compliance. The facility also aimed to improve uptime, quality, and cost-effectiveness. Newly acquired facilities had various disconnected voice solutions, such as on-premises systems and third-party UCaaS platforms. Chris Patterson, director of…, Solution: Team’s Direct Routing powered by Sinch and Synoptek, , Finding the right Direct Routing partner led the Institute’s director to Sinch. We worked closely with Florida Orthopaedic to discover the Institute’s precise needs, then recommended involving our partner Synoptek to streamline the entire process. Together, we explored how to unite all of the institute’s locations under one roof while meeting the organization’s unique compliance, reporting, and…, Results: A cohesive, cost-effective, and reliable telecom system ready to handle future growth , The institute’s new solution successfully united disparate phone systems, maintained compliance, improved voice quality, enhanced reliability, and even reduced operating costs. The organization is on a cost-per-call model, which makes more sense for its usage than the typical price-per-user model since many employees are with patients more than they are online or on calls. The company saw a 73…, zero hours of disrupted service, , allowing employees to consistently be available for patients. “It always puts a smile on my face to get a user on the Teams platform for the first time and hear comments like, ‘I can’t believe how clear the audio is’ and ‘I can understand patients so much better,’” says Patterson. “Users were weary of transitioning to headsets thinking the voice quality would be poor, but without exception,…, 32% reduction, in time spent managing patient calls, too. SharePoint integration allowed easier tracking, classification, and responses to patient inquiries. The Teams transcription feature improved collaboration with medical assistants to address calls and voicemails as a team. Additionally, the company is still growing, and onboarding new facilities can now move as fast as the business can accommodate. New…
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Much like the internet itself, cybercriminals seemingly never sleep. These scammers are on a never-ending quest to exploit individuals, businesses, and data for monetary gains. And one of their most pernicious forms of fraud is called smishing. In just six months in 2021, smishing attacks spiked over 700%, costing victims over $10 billion. Victims range from individuals to businesses whose…, What is smishing?, Smishing, short for SMS phishing, is an attempt to trick or manipulate individuals or businesses into revealing sensitive or valuable personal information through SMS and other forms of text messaging. Smishers do this by impersonating real businesses (like delivery services, utility companies, financial institutions, or goverment agencies) or trusted contacts and sending fraudulent text…, Smishing vs phishing, Smishing is a form of phishing . It refers specifically to phishing attacks that happen over SMS or other messaging channels (, SMS + phishing = smishing, ). Phishing attacks have been around for a long time (the first one is thought to have originated in 1995! ), and they happen over a variety of communication channels and devices. Most phishing attacks have a few things in common: they typically involve deceptive tactics to trick individuals into revealing sensitive information, they often use a sense of urgency or fear to manipulate the…, How smishing works, Smishing attacks aren’t always random, and sometimes businesses or individuals can be targeted for specific malicious intent. For smishing to work, a scammer will first need your phone number, and there are a variety of ways they can get it – data breaches are common sources , but sometimes a scammer will just guess numbers in particular area codes. In densely populated areas, they’re going to…, The victim receives a text message , First, the victim receives a message that appears to be from a legitimate company. It could appear to be from a bank, PayPal, Amazon, a credit card company, another company that does business with the victim’s company, a government entity, and many other sources. Often, the phone number or other identifying information looks the same as or close enough to pass for a sender the victim trusts. …, The victim clicks or responds , Next, if the victim doesn’t understand that this message is fraudulent, they may click or respond to it, thinking they need to take action now since they trust the sender. If the message has one or more malicious links (the link itself may be the scam), clicking on it causes malware or spyware to be downloaded to their mobile device. In that case, nothing will appear to have happened. But now,…, The victim shares sensitive information , Clicking the link included in the smishing text may also take the victim to a website that looks like it belongs to the sender, such as a bank. The page will have a form or a survey to fill out. And once they do, the fraudsters have enough information to steal or commit fraud. , The scammer uses that information to rob them , With personal information in-hand, the scammers do everything they can to ruin the victim’s life for their own benefit. The longer they have the victim’s personal data without them realizing it, the more damage the scammer can do. Depending on what personal information the victim shared with them, the attacker may be able to steal from them immediately. Or, they may be connected to networks…, What does a smishing text look like?, Smishing is just one of many types of cybercrime, but it’s one of the worst ones because of how real some of these messages appear to be. Even people who have heard of smishing scams have been known to become victims because they’re so difficult to spot. Here are the common warning signs that a text message may be a smishing attempt: , Unusual sender number , If a well-known company sends you a text message – and you opted into receiving texts from them – any phone number they contact you with should be easy to verify. Be wary of messages originating from unfamiliar or suspicious sources, especially if they contain urgent requests, unsolicited offers, or links to click. For example, if Amazon sends you an email saying your package couldn’t be…, Spelling and grammar mistakes , Another hallmark of smishing scams is spelling and grammar errors. Scammers often rush their messages and struggle to put together even a few coherent sentences without making obvious grammar mistakes. However, it’s also essential to know that scammers have become increasingly proficient, using AI to generate remarkably realistic messages that look like they were written by a human. Remember…, URL link is shortened, obscured, or suspicious , Another way to spot smishing scams is to study the link they want you to click. You might see extra short links that are hard to decipher, or links obscured by other graphics in the text. You may also notice an extra character thrown into a link, such as “paypall.com”. That extra ‘l’ is a dead giveaway. Sometimes there will be extra characters elsewhere, separated by dots to make it seem more…, 9 examples of common smishing scams, Here are some types of smishing attacks that scammers may use to deceive and defraud you under the guise of someone you trust: , 1. Fake security alerts , Picture this: You get a notification that your account has been compromised and you need to re-verify your information and change your password. It’s important to question the legitimacy of such claims. These fake security alerts are a classic smishing tactic precisely because they grab your attention. Scammers aim to deceive you into sharing your existing login credentials. If you do end up…, 2. Prize or contest scams , Everyone likes to win, so scammers prey on that desire by sending out texts that look like they’re from companies you trust announcing that you’ve won a gift card or some other contest. All you have to do is fill out a form to verify your information, and the prize will be yours. Except there’s no prize. And once you fill out that form, the scammer has your information. , 3. Shipping scams, “Your package couldn’t be delivered and we need to re-verify your address.” This is a common shipping scam message. In fact, most major carriers get impersonated by smishers regularly. Watch out for shipping scams pretending to be from UPS, FedEx, and major e-commerce retailers like Amazon. , 4. Fake invoice scams, Related to the shipping scams are invoice scams. You’ll get an invoice that appears to be from a trusted source like PayPal or a reputable shipping company, claiming you owe them money. But the invoice is fake, and if you pay it, not only do they get your money, but they have your credit card numbers and other data to extract more from your accounts. Afterwards, they may sell your information…, 5. Verification code requests , Unfortunately, scammers have found a way to exploit multi-factor authentication. In this scam, you’ll get a text saying you need to enter a verification code to confirm that some event has happened. It could be a money transfer, a purchase, a password change, or some other event that needs verification. But the reality is, no genuine event happened in the first place. And once you unwittingly…, 6. Tax scams, This is a rather urgent and unsettling tactic from fraudsters who impersonate tax authorities. They might send messages saying that you owe money on your taxes, and that there will be dire consequences if you don’t settle your debts soon. However, it’s important to recognize that government agencies typically don’t operate like this, and if you do owe money, they’re not going to send you a text…, 7. Fake financial alerts, Financial alert scams might aim to inform you about recent or impending events related to your bank or credit card accounts via SMS. These alerts often reference different scenarios, like money transfers from or to your accounts, changes to your account, new benefits or special offers that are only available for a limited time, and that you need to do some immediate action. Make sure to stay…, 8. Texts claiming to be from someone you know , The “trusted friend” scam is a particularly difficult one to spot if you’re not paying attention. If a friend or work colleague’s information has been compromised, the scammer may be able to send you a message that really is from their phone number. They may tell you about a family emergency they need help with, or a contest they just won, or some other message. If it doesn’t sound like something…, 9. Sensitive information requests, This encompasses any other suspicious message via SMS. If you’re contacted via text message and are asked for sensitive data, or asked to click on a link but the explanation for why just doesn’t seem right, it’s probably a scam. The bottom line: Very few legitimate companies will ever request sensitive information via text messages. Reputable companies are aware of the significant fraud risks…, How to defend against SMS phishing (smishing) , Remember, as a company, there are two ways smishing can hurt you. It can hurt your individual employees, and it can hurt your entire company . It depends on the nature of the cyberattack. If the smishing attack includes a link that uploads malware or ransomware to your company systems, the attackers could gain access to contact information of your employees and other private information. This is…, Refrain from clicking on links from a brand or person you don’t know and trust , First, the simplest thing to do is to do nothing. If you don’t know the sender, don’t respond. Don’t click. Don’t do anything on impulse or without thinking. , Contact the sender to verify an SMS text , If the senders appear to be legitimate but you’re suspicious and don’t know how to verify it on your own, call the real company, organization, or person and verify it directly with them. , Do a web search for the scam , Some scams might include particular words, phrases, or other information that’s unique enough to search for them online. For scams that have been around a bit longer, which includes most of them since scammers aren’t creative enough to keep trying new ones every week, you may be able to find blog posts and comment threads exposing that particular scam for what it is. So, if you can’t verify it…, Delete the SMS if you can’t verify it, If you’re pretty sure it’s a scam, just delete it. If it’s legitimate, you can be sure the company will attempt to contact you again if it’s that important. , Train your employees on smishing , Lastly, for companies, don’t leave your employees to fend for themselves. It’s essential to proactively create training programs that walk through what to look for and how to respond when they get a suspicious text message. Emphasize the hard-to-spot smishing scams that may come from business colleagues or other companies you’ve done business with in the past. Encourage employees to report any…, What businesses can do to prevent smishing , SMS is an amazing communication tool for businesses, offering a direct and efficient way to engage with customers and employees. However, it’s important for all of us to be wary of texts from unfamiliar companies and stay vigilant against the threat of smishing. Here are a few key takeaways to pass on to your employees about SMS phishing: , Verify the sender, : Verify the authenticity of SMS messages, especially those requesting personal or financial information. , Exercise caution with links/attachments, : Don’t click on links from texts that you don’t recognize. Be cautious even if the message appears to be from a known contact. , Report suspicious messages, : Promptly report any messages that raise doubts or appear to be phishing attempts. Training your employees is just one of many things businesses can do to prevent SMS phishing. This entails educating both employees and recipients about tactics employed by fraudsters, and enhancing cybersecurity measures to detect and thwart smishing and related scams like SIM farm fraud . Check out our…
Type: Blog Article
We all have a twin — not the kind that shares your birthday, but a digital twin living online. This online doppelganger is a crucial part of our lives, helping us connect, work, and shop. But just like us, our digital other can fall into the wrong hands. It's where online identity fraud comes into play. Come with us, if you dare, as we take a deep dive into the world of online identity fraud,…, Getting to know online identity fraud , What is online identity fraud? Online identity fraud is when someone takes on the identity of someone else online. It can take many forms, from credit card fraud to stealing someone's entire online persona. It's a sneaky crime using the cover of the internet and sophisticated hacking techniques to trick both individuals and businesses. The fallout from online identity fraud When online…, The here and now of online identity fraud , The rise of online identity fraud Online identity fraud has been climbing the charts in recent years. According to a report by Javelin Strategy & Research , identity fraud hit a record high in 2020, affecting 13 million consumers (about twice the population of Arizona) in the U.S. alone. Fraudsters' craftiness and the increasing amount of personal data available online contribute to this…, What's next for online identity fraud? , The changing face of fraud As technology evolves, so do the tactics of fraudsters. We're seeing an uptick in the sophistication of online identity fraud techniques, including the use of artificial intelligence and machine learning to sneak past security measures. The double-edged sword of new tech Emerging technologies like blockchain and biometrics are exciting for their potential to boost…, Future predictions for online identity fraud , Navigating the digital landscape: opportunities and challenges As we look to the future, the landscape of online identity fraud is expected to evolve and potentially intensify. With our lives becoming increasingly digitized, the opportunities for fraudsters multiply. The continuous advancement of technology may also give birth to novel forms of fraud we must be prepared to confront. However,…, Sinch Verification: Your proactive solution , Meet Sinch Verification Sinch Verification is a comprehensive solution designed to protect businesses from online identity fraud. It offers a range of verification methods, including SMS , voice, flash calls, and data verification, providing a robust line of defense against fraudsters. With Sinch Verification, you don't have to choose between security and conversions. We've built our…
Type: Blog Article
One of the biggest events in finance is fast approaching, and we couldn’t be more excited! Money20/20 features the world’s best and brightest in business, focusing on what’s on the horizon in the world of FinTech, FinServ, and banking. It’s no secret the financial industry has been rocked by the increasing shift from real-world interactions and brick-and-mortar branches to online, digital…, Can’t miss Money20/20 sessions , This year’s agenda is chock-full of panels, conversations, and presentations from the most influential players in the FinTech space. We’re looking forward to hearing what these movers and shakers have to say about what’s happening in the industry and where things might be headed. Here are our top session picks you won’t want to miss! , Preparing for an AI and emerging tech revolution , Panel:, Caroline Louveaux (Mastercard), Navrina Singh (Credo AI), Sheila Colclasure (IPG) , Why we’re excited:, AI is transforming our world, whether we like it or not. This session will dive deep into privacy concerns, the legal landscape, and how businesses should gear up for this tech revolution responsibly. Get ready to navigate the AI wave with advice from industry experts, then stop by the Sinch booth for real-world applications of AI-powered conversational messaging for banking and financial…, AI financial advice will change everything , Presenter:, Jessica Chen Riolfi (Uprise) , Why we’re excited:, Did you know that 9 in 10 customers want personalized financial advice from their bank, but only 3 in 10 actually receive it? (Sinch did the research – you can get more CX insights from our report .) With today’s tech, you can make financial advice more accessible to more customers. Discover how AI is powering this revolution and talk to Sinch about how we can help build stronger relationships…, AI and data and tech adoption...Oh my , Presenters:, Christian Mitchell (Northwestern Mutual), Lareina Yee (McKinsey & Company) , Why we’re excited:, The financial industry is rapidly evolving, and keeping up with digital transformation and customer expectations can be overwhelming. The good news is that solutions are available on the market to help you overcome the complexity of delivering best-in-class digital experiences. Join this session to get the conversation started, then swing by the Sinch booth with any unanswered questions. , Banking infrastructure summit: building a modern technology stack , Presenter:, Travers Clarke-Walker (Thought Machine) , Why we’re excited:, Keeping up with technological developments and shifting customer needs can be a challenge for banks and financial services companies. With complex legacy systems and customer demand for seamless connections, banks need a serious upgrade to stay competitive. Luckily, the market is bursting with new age solutions that provide simple, flexible, and scalable communications APIs. Check out how…, The future of fraud prevention is digital , Panel:, Penny Lee (Financial Technology Association), Megan Gonzales (Cash App), Chinue Richardson (Stripe), Nic Calldwalder (Chime) , Why we’re excited:, Online banking is booming, but so are digital fraud attempts. Banks and financial services companies need to provide digital communications that are seamless, but also secure. That’s why it’s crucial that your CPaaS partner goes above and beyond when it comes to data protection and compliance. Sinch has extensive experience preventing fraud for FinServ, from streamlining SMS Verification for…, Badge pickup , Your Money20/20 badge is your passport to the event, so make sure badge pickup is at the top of your to-do list. You’ll receive an email a few days before the show with all the details you’ll need to know when collecting your badge. If you get in before the event begins on Sunday, you can pick up your badge at pre-registration on Saturday, October 21. Otherwise, badges will be available for…, Helpful resources, Money20/20 Connect: Once you’ve registered for Money20/20, you receive full access to the Money20/20 AI matchmaking tool that gives you the entire event at your fingertips. Use the tool to match and message with decision- makers, book and accept meeting requests and build your personal agenda. Money20/20 agenda-at-a-glance: Take a peek at all the content, networking, and meetups happening at…, Once you’re at Money20/20 , Viva Las Vegas! Enjoy your time in the world’s neon capital by exploring The Strip – 4.2 continuous miles of casinos, restaurants, hotels, and more! Check out Money20/20’s recommendations for top restaurants and attractions. And if you’re looking to bundle your business and pleasure, be sure to take advantage of Money20/20’s Money Row . You’ll have the opportunity to network in three of The…
Type: Blog Article
About ABS Team , ABS Team integrates Sinch solutions into own products and packaged solutions for SAP SuccessFactors and SAP HCM, enabling customers with a state-of-the-art communication solution to boost their employee-HR and candidate-HR experience. End-2-end digitization of HR processes and the development of Human Experience Management (HXM): Make HR a success factor in the company! Would you like to simplify…
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