The gig economy became popular in 2008-09 when the financial crisis forced many workers into task-based labor. As the pandemic raged in 2020, it experienced 33% growth . What is a gig economy? According to Investopedia , it’s “a segment of the service economy based on flexible, temporary, or freelance jobs, often involving connecting clients and customers through an online platform.” The…, How programmable voice reduces expenses, Voice technology is part of the answer. After all, customers want to instantly connect with a company when they need help. We also know that 95% of customers want to be able to switch instantly from messaging to voice. This is where programmable voice shines, providing a customizable platform for companies looking to achieve on-time deliveries, enhance customer service, prevent revenue leakage,…, The last mile delivery problem, Same-day, next-day, and three-day shipping options have become the new standard, creating higher customer expectations and calling for streamlined operations. Meeting these expectations has created a variety of last mile delivery challenges, including: Failed deliveries because a driver can’t find the correct address Delayed deliveries disappointing a customer without notice Unanswered calls by…, Programmable voice use cases for last mile delivery, Many interactions happen between customers and employees when it comes to logistics and last mile deliveries. In a perfect world, everything works as planned. But sometimes unforeseen delays can derail a delivery, directly impacting customer experience., How in-app calling improves customer experience, You may be wondering: how can you ensure seamless communication at all stages of the delivery process? For many companies, this means integrating the programmable voice in-app calling function to reduce customer friction using a voice API. In-app calling makes it incredibly easy for delivery drivers and customers to instantly connect through a dedicated application. Drivers and customers can…, What are the benefits of programmable voice in last mile delivery?, Why have so many companies used programmable voice to enhance their apps and services? Some of the most significant benefits of programmable voice systems in the last mile delivery include:, Improving customer service:, Take things further by incorporating features like call recording and automated transcription. In addition to maintaining a record of any bad behavior, these features make it far easier for support to do their job. Simply analyzing a transcript will provide all the transaction details — avoiding customer outreach and questioning., On-time deliveries:, In some cases, the delivery person needs to contact the customer for the delivery to happen. This makes it crucial for all customer calls to be branded properly to help distinguish them from robocalls. Ensuring the delivery comes on time increases customer satisfaction and reduces costs. Smart voice solutions are the answer., Prevent revenue leakage:, By allowing drivers and customers to communicate without revealing phone numbers, you ensure they cannot contact one another after a delivery is made. This helps prevent revenue leakage by making it more challenging to facilitate backdoor deals, like a ride-sharing driver encouraging a passenger to contact him directly the next time they need to go somewhere., Incorporating programmable voice into your business with Sinch, Adding calling to your customer experience is easy with Sinch’s robust APIs and SDKs . Sinch has the tools your company needs to solve the core issues complicating last mile delivery, enabling you to provide a better customer experience, and reduce last mile delivery costs., Choose the right path to a better user experience, The gig economy has quickly become the go-to solution for solving the last mile delivery’s pain points — but it is not without its challenges. Legacy logistics and shipping companies have also had growing pains as customers are promised much shorter time frames. Fortunately, these problems are easily overcome with a highly customizable programmable voice solution. With the right technology, you…
Type: Blog Article
Cloud Connect for Webex Calling Agreement, This Inteliquent Inc., a Sinch compnay Cloud Connect for Webex Calling Agreement (the “Agreement”) is entered into between Inteliquent, Inc. (together with its affiliates providing the Services defined below, “Inteliquent” or “Carrier”), a Delaware corporation with its principal place of business located at One Wacker North, Suite 2500, Chicago, IL 60606 and the party receiving Services (as…, Background:, A. Inteliquent provides various types of communications services as part of its suite of voice and text messaging products and solutions. Customer is an end user of Cisco Webex 1 Services. B. The Parties desire that Inteliquent provide Customer with the Services more specifically described below., Agreement:, Intending to be legally bound, the Parties agree as follows: 1. SERVICES 1.1 Inteliquent will provide and Customer will pay for those services (“Services”) set forth in any service schedule, exhibit or addendum (each, a “Service Schedule”) attached hereto or subsequently added to this Agreement and incorporated herein. The Services provided may be used only as expressly authorized under the…, Cloud Connect for Webex Calling Service Schedule, Exhibit A – Cloud Connect for Webex Calling VoIP TN and Inbound Calling Services, This Cloud Connected PSTN Service Schedule (this “Service Schedule”) is made under the Inteliquent Cloud Connected PSTN Agreement (the “Agreement”) between the Parties. This Service Schedule will be effective upon the execution of a Service Addendum or Service Order pursuant to the Services described in the Exhibit (the “Effective Date”). 1. Definitions. Capitalized terms will have the meanings…, 2.1 Service Descriptions., Customer may receive Cloud Connect for Webex Calling Services by ordering a combination of TNs with usage-based Inbound Calling as described in this Exhibit. In no event may the Services be used for Inbound Calling terminating to a calling card platform (or any similar service by which calls are re-originated). The Services include the following:, a. “Metered Inbound”., A Service whereby Carrier provides Inbound Calling to Customer utilizing TNs exclusively by Carrier. Metered Inbound Calls will be rated with six (6) second intervals., b. Local Number Portability (or “LNP”)., i. Port-In., Carrier can port-in existing Telephone Numbers registered to another carrier upon request. Customer represents and warrants that Customer has all rights and authorizations required for the porting. Customer must provide necessary documentation before the port request will be processed. If Customer changes a requested service activation date such that Carrier incurs charges from a donating…, ii. Port-Out., Upon receipt of a request from a third-party to port a Customer’s TN to another carrier (“Port-Out Request”), Carrier may port such TN as requested and Customer agrees that Carrier will have no liability to Customer for the porting out of such TN. Non-recurring “Port-Out Fees” may be incurred upon receipt by Carrier of the Port-Out Request and Customer agrees to pay such Fees in accordance with…, c. Directory Listing (“Directory Listing” or “DL”)., Simple Directory Listing service is available for Customer TNs in the Services portal, providing the Customer’s TN, name and/or address (“Primary Listing”) to: (i) directory assistance and the local white pages (or similar directory). Customer represents and warrants that it is the end user of the TN for which the DL was requested. Customer expressly agrees that Carrier will have no liability to…, d. CNAM., Caller identification with name (or CNAM) allows a Customer to identify the TN and name of the calling party. CNAM Services are included as part of the Cloud Connect for Webex Calling Service. Carrier will have no liability to Customer in the event CNAM is not accurate or available at all times., e. CNAM Data Entry., Carrier will populate the CNAM database with the applicable information that has been configured by Customer in the Webex Cloud Calling Service portal. Customer is solely responsible for ensuring the accuracy of the information provided to Carrier via portal configuration and Carrier makes no representation or warranty that CNAM calls that query the CNAM database will result in a correct CNAM…, f. TN Service., A Service where Carrier provides Inbound Calling for TNs ported in or purchased by Customer on the Cloud Connected PSTN Portal. Pricing for TN Service is identified in Appendix A or subsequently executed Service Orders. Carrier reserves the right to reclaim Carrier-provided Telephone Numbers that are underutilized or are associated with accounts that are suspended due to non-payment, suspected…, 2.3 CDR., Carrier will use commercially reasonable efforts to provide accurate CDRs, although CDRs may not be available on all Services., 2.4 Service Limitations., Carrier makes no representation or warranty that Service will be available at all times and will have no liability to Customer in the event a Service is temporarily unavailable. Customer’s sole and exclusive remedy is Service deactivation., 2.5 Service Exclusions., Customer will not use the Service for: (i) high-volume traffic with short call durations and (ii) inbound collect calls (collectively, “Excluded Service”). Carrier will have no liability to Customer for any Excluded Service., 2.6 Acceptable Use Policy., Carrier’s Acceptable Use Policy posted on Carrier’s website applies to the Services (as it may be amended from time to time). 3. Fees, Billing and Payment. The following Section applies only to Services purchased via this Service Schedule., 3.1 Fees Based on the Price List., Unless otherwise specified on a subsequent amendment or Service Order, Customer will pay the fees for the Services set forth on Appendix A and incorporated herein by this reference. Carrier may change any fees by providing Customer with at least thirty (30) days written notice (email sufficient). Customer will incur MRC and NRCs, as applicable, upon the Acceptance Date (defined below) or…, 4.1 Ordering., The following process will be used:, a. TN Activation., Customer may order Carrier-provided TNs or port in existing Customer TNs associated with specific geographic areas. Any Service Fees associated with TNs (new or ported in) will begin once TNs are active and available for Customer’s use. Carrier may restrict the amount of TNs available to Customer by specific geographic area or Rate Center., 4.2 Service Deactivation., To deactivate a TN, Customer must remove the TN from service within the portal. The date of such removal is the “Deactivation Date.” Customer will remain liable for all Fees incurred up to and including the Deactivation Date. 5. Termination Charge., 5.1 Customer Termination., Customer may terminate this Service Schedule, subject to the following notice periods and payment obligations. Termination of this Service Schedule will occur thirty (30) days after receipt of Customer’s notice, at which time Customer will pay Carrier a termination charge equal to the sum of one hundred percent (100%) of the remaining Minimum Monthly Fees that would have been incurred for the…, 6.1 9-1-1 Nomadic Service Description., A Service that allows Subscribers to contact emergency services for TNs (for purposes of this Section, TNs include TNs provided by Carrier and Customer designated TNs provided by third party carriers). 9-1-1 Nomadic Service includes E9-1-1 Service and/or Basic 9-1-1 Service as determined by the capabilities of the Service and of the Public Safety Answering Point (“PSAP”). E9-1-1 Service means…, 6.2 9-1-1 Nomadic Service Delivery., Customer will obtain and maintain accurate Subscriber information and promptly configure and maintain such information in the Cloud Connect for Webex Calling Portal so that Carrier can provide such Customer-provided information to applicable databases. Customer will configure an accurate Subscriber Service Address for every Subscriber. Customer will also promptly provide any necessary updates to…, 6.3 9-1-1 Nomadic Service., Customer will fulfill all its obligations with respect to 9-1-1 Nomadic Service through the Cloud Connect for Webex Calling Portal. Customer will not provide service to a Subscriber on an Active TN and will not activate a TN that is intended to have 9-1-1 Nomadic Service until all the information required to provide 9-1-1 Nomadic Services has been validated by Carrier. Carrier may reject a…, 6.4 9-1-1 Nomadic Service Functional Limitations., Customer acknowledges that 9-1-1 Nomadic Services will not function, or will not function properly, in the following situations: (i) if a Subscriber attempts to place a 9-1-1 call from any location other than the Subscriber’s Service Address as communicated to Carrier by Customer; (ii) if power is disrupted at the Subscriber Service Address; (iii) if Internet connectivity is disrupted at the…, 6.5 Indemnification., Customer will indemnify and hold harmless Carrier against any and all damages, claims and expenses resulting from Subscriber’s or Customer’s failure to comply with all of the requirements described in Section 6, including without limitation: (i) any 9-1-1 calls routed to Carrier on the wrong Trunk group; (ii) Customer’s incorrect or improper designation of an TN to not receive 9-1-1 Nomadic…, 6.6 Manual Intervention., In the event a live operator or manual intervention is required to provide 9-1-1 service to a Subscriber for any reason other than Carrier’s negligence or failure to comply with this Service Schedule, Customer will be responsible for the “9-1-1 Manual Event” per call fee. In addition, Customer will be responsible for the 9-1-1 Manual Event per call fee, even if manual intervention was not…, 7.1 Emergencies., If Carrier receives a valid request from a law enforcement agency for temporary number change, temporary disconnect, or one-way denial of outbound calls for a TN associated with Customer, to the extent such request is related to Carrier’s facilities, Carrier will comply with a valid emergency request. Carrier will not be liable for any claims, damages, or penalties arising from complying with…, 7.2 Call Intercepts., Customer agrees to comply with applicable lawful intercept regulations. 8. Authorization / Use of the Inteliquent Portal. Customer is authorized to use the Cloud Connect for Webex Calling Portal to manage its account and Services ordered from Carrier and for no other purpose. Customer will be solely responsible for all activities on the Cloud Connected PSTN Portal under Customer’s account or…, 9.1 Scheduled Maintenance., Carrier may, upon 72 hours’ notice, suspend the provision of all or any of the Services to the Customer during the Maintenance Window (defined below), to maintain, test or configure the Services, to upgrade hardware or software, increase capacity or to perform such other non-emergency work as Carrier may determine is necessary or appropriate (“Scheduled Maintenance”). The “Maintenance Window”…, 9.2 Emergency Maintenance., Carrier may, without notice, perform work at any time to correct, replace or repair network conditions which are likely to cause an Outage, and which require immediate correction (“Emergency Maintenance”). Emergency Maintenance while being conducted, may degrade the quality of the Services or cause an Outage., Appendix A, Default VoIP TN and Inbound Calling Price List / Monthly Minimum Fees Product Name Domestic United States including Alaska, Hawaii, Puerto Rico & USVI Canada Webex - Local DID MRC per TN $3.00 $3.00 Webex - E911 Emergency Service per TN Included Included Webex - E911 Emergency Service Manual Event per Call* $75.00 $75.00 CNAM DIP NRC per Call included included CNAM Data Entry included…, Exhibit B – Cloud Connect for Webex Calling Toll Free Services, Pursuant to this Service Schedule and the Cloud Connect for Webex Calling Agreement between Carrier and Customer (the “Agreement”), Customer hereby subscribes to Inteliquent’s Cloud Connect for Webex Calling Toll Free Service (as more specifically described in Section 2 below)., 1. Definitions., The definitions in the Agreement apply to this Service Schedule. In addition, the following terms have the following meanings. “8XX IP Toll Free Service” or the “Service” means the Service described in Section 2(A). “ANI” means automatic number identification. “Customer Voice Application” means the IP voice application provided and used by Customer in connection with 8XX IP Toll Free Service. “…, 2. Service Description., The 8XX IP Toll Free Service will be provided in the following manner: (A) The 8XX IP Toll Free Service is an IP service for PSTN originated calls that terminate to Customer using TFNs. Carrier will deliver voice traffic to Customer via Session Initiation Protocol (“SIP”) signaling. (B) Cisco Webex Services. Toll Free Service is delivered via Customer obtained and managed Cisco Webex Services.…, 3. Customer’s Responsibilities., Customer is strictly prohibited from using the Service with any (i) outbound calls placed by Customer, (ii) routing an emergency service call, (iii) SMS database mapping to ANIs, (iv) directory assistance calls, (v) mass calling events, excessive non-completed and invalid calls and failed calls due to inadequate Customer capacity (subparts (i-v) collectively, “Improper Calls”). In addition to…, 4. Charges., (A) Charges for the Cloud Connect for Webex Calling Toll Free Service are comprised of Carrier’s then current usage rates for voice traffic, additional usage-based charges, monthly recurring charges and nonrecurring charges for ancillary services, all as set forth below. (B) The current billing increments for the 8XX IP Toll Free Service are set forth in the table below. All partial increments…, 5. Traffic Jurisdiction Determination., Customer will certify to Carrier that its connections at termination are IP in nature. Jurisdiction for each call will be based on the location of the calling party., 6. Porting., If Customer elects to “port out” any TFN (a “Ported Number”), Customer agrees that until such time as the Ported Number is fully ported to a third party and no further traffic for such Ported Number traverses Carrier’s network, Customer shall remain bound by the terms of this Service Schedule and the Agreement (including Customer’s obligation to pay for the applicable Service) for all calls that…, 7. Liability., Without limiting the terms of the Agreement, Carrier is not liable for any loss or damage sustained by Customer, its Toll Free subscriber, end users, or any third party by reason of defects or malfunctions in the facilities, hardware or software not provided by Carrier or not directly under its control; or (c) by reason of errors made by NASC in connection with the SMS. 9. RespOrg. (A) If…, Exhibit C – Cloud Connected PSTN Domestic Local, Long Distance, and International Long Distance Services, Pursuant to the terms and conditions of Customer’s Cloud Connect for Webex Calling Agreement with Inteliquent and this Exhibit, Customer hereby subscribes to Inteliquent’s Domestic Local and Long Distance Termination Service and International Long Distance Service (the “Service”). This Service Schedule will be effective on the date the trunks utilized to carry the Local and Long Distance (“LLD”)…, 2. Termination of Originating LLD Service Traffic to Certain Carriers:, A. Customer will deliver to Carrier originating LLD Service Traffic for termination to NPA-NXXs that (i) are located in the 50 states in the United States or the District of Columbia and (ii) conform to the North American Numbering Plan. Carrier will deliver these calls for termination by the terminating service provider network. NPA 0XX and Toll Free calls are excluded from termination under…, 3. Termination and Other Charges:, A. Customer will pay the following per minute rate for termination of LLD Service Traffic (rates are based on the location of the terminating NPA-NXX): Terminating Destination Initial Billing Increment (seconds) Additional Billing Increment (seconds) Rate per Minute 48 Contiguous United States, Puerto Rico, USVI and Canada (Non-Yukon) 6 6 $0.005 Canada Yukon Territory 60 60 $0.150 Alaska 6 6 $0.…
Type: Legal page