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- Sinch Voice Online Privacy Notice, Effective Date: This Privacy Notice is effective on 9/1/2022. Your privacy is important to Inteliquent, Inc. (together with its parent Onvoy, LLC, and all of Onvoy LLC’s relevant subsidiaries, as further clarified in this Privacy Notice, “Sinch Voice,” “we,” “us”, “our”). This Sinch Voice Online Privacy Notice (this “Privacy Notice”) describes the personal information (“Personal Data”) we collect…, Applicability of this Privacy Notice, This Privacy Notice applies to the Personal Data we collect as more specifically described in the section below entitled “Our Role with Respect to your Personal Data.” We collect this data through: The following web sites (collectively, the “Websites” or individually, a “Site”): www.inteliquent.com Inteliquent Careers Website Inteliquent Customer Portal (“Customer Portal”) Inteliquent API…, Our Role with Respect to your Personal Data, Depending on the Personal Data which we process, Sinch Voice can be either a data controller (“controller”) (or a “business” as that term is used in some privacy laws like the CCPA) or a processor (or “service provider”). This Privacy Notice only applies where we are a controller. When Sinch Voice acts as a controller, we decide how and why Personal Data is collected and further processed. When…, What Personal Data We Process and How We Obtain It, The table below describes the categories of Personal Data we have collected about you in the last twelve months when we act as a controller. The CCPA requires us to categorize the Personal Data we collect into a few groups, contained below: The types of Personal Data users of our Websites and/or Mobile and Desktop Apps may submit include: Personal data we collect, process, or store How we obtain…, Via Call/ Message Detail Records (or Similar Communication Logs):, phone number of calling party/ message sender, phone number of called party/ message recipient, time and duration of call, time of message, message contents (from message logs if related to messaging), IP Address, SIP username and password, Call/ Message Detail Records (or Similar Communication Logs):, We collect this Personal Data from our Customers’ end users (and the end users of other entities) during the course of providing our products and services and retain and process it as a controller only where we do so outside of the scope of the provision of our products and services to our Customers., Via Websites:, Name, email address, mailing address, phone number, username, account number, password, job title, company, Websites:, We collect this Personal Data from our Customers and prospects during the order process, registration for, and use of our services., Via Desktop and Mobile Applications, : Name, email address, mailing address, or phone number, username, account number, password, Desktop and Mobile Applications:, We collect this Personal Data from our Customers through their use of our services Desktop and Mobile Applications., Via Log Files:, As is true of most websites, we gather certain information automatically, Interactions via telephone, email and other communication channels:, Log Files:, This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site., Via Tracking Technologies:, Sinch Voice and its partners may use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site…, Tracking Technologies:, Sinch Voice’s Customer Portal collects information under the direction of its Customers, and Sinch Voice has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. As described more…, From Marketing:, A real name, postal address, Internet Protocol address, email address, product interest, or other similar identifiers., Marketing:, Cookies placed on our Websites and Desktop and Mobile Applications as described in our Cookie Statement; communication sent by you (as a Customer or prospect) via our Websites or by email; tradeshows/ conferences; publicly available websites (for example LinkedIn or industry websites); and vendors that provide website analytics and account-based marketing platform services. Data Category:…, Cookies, A “cookie” is a small file stored on your device that contains information about your device. We may use cookies to provide basic relevant ads, website functionality, authentication (session management), usage analytics (web analytics), and to remember your settings, and generally improve our websites and Services. We use session and persistent cookies. Session cookies are deleted when you close…, Lawful Basis for Processing, We must have a valid reason to use your Personal Data. This is called the “lawful basis for processing”. When we process Personal Data based on the instructions of our Customers, our Customers must determine the appropriate lawful basis for processing your Personal Data. To learn about their lawful bases for processing your Personal Data, please read the applicable privacy policy of your service…, How We Use the Information We Collect, We use your Personal Data to: Send promotional materials, promotional merchandise or other marketing communications; Send you an order confirmation; Assess the needs of your business to determine suitable products; Send you requested product or service information; Respond to Customer service requests; Administer your account; Respond to your questions and concerns; Improve our website and…, How Long We Keep Your Personal Data, With respect to the data processing operations where we act as a controller, we will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required by law, for legal, tax or regulatory reasons, or other lawful legitimate purposes. We will also delete your Personal Data upon a verifiable request to delete the…, How We Share the Information We Collect, Sharing With Third Parties We may share your information with third-party business partners for the purpose of enhancing our products and services which we provide to you. Sharing with Service Providers We share your information with third parties who provide services on our behalf to help us with our business activities. These companies are authorized to use your personal information only as…, We do not sell your Personal Data to third parties., We do not sell your Personal Data. However, in connection with our services, we may transfer your Personal Data to third parties. Some of these third parties may be located outside of the jurisdiction in which you are located. When the Personal Data is protected by data privacy laws, we will comply with the laws that govern such transfer. That means we may either ask for your explicit consent to…, Other Disclosures of Your Personal Data, We may disclose your Personal Data to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we are required to disclose your Personal Data to governmental/law enforcement officials, we may not be able to…, Customer Proprietary Network Information (“CPNI”), With respect to Sinch Voice’s provision of telecommunications-related services for our Customers in the United States, on behalf of whom we act as a processor, Sinch Voice complies with the Federal Communications Commission’s rules related to CPNI. In providing these telecommunications-related services for our Customers, which may include transmitting and routing voice calls, Sinch Voice protects…, Security, The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We have implemented administrative, technical and physical safeguards designed to protect the personal information you provide under this Privacy Notice against accidental, unlawful, or…, What Privacy Rights Do You Have?, You have specific rights regarding your Personal Data collected and processed by us. Please note that you can only exercise these rights with respect to Personal Data that we process about you when we act as a controller or as a “business” under the CCPA. This is when Sinch Voice decides why and how your Personal Data will be processed, and not our Customers. To exercise your rights with respect…, Right to Know What Happens to Your Personal Data, This is called the “right to be informed”. It means that you have the right to obtain from us all information regarding our data processing activities that concern you, such as how we collect and use your Personal Data, how long we will keep it and who it will be shared with, among other things. We are informing you of how we process your Personal Data with this Privacy Notice. We will always try…, Right to Know What Personal Data We Have About You, This is called the right of access. This right allows you to ask for full details regarding the Personal Data we have in our possession. You have the right to obtain from us confirmation as to whether or not we process Personal Data concerning you, and, where that is the case, you have the right to obtain a copy or access to the Personal Data and certain related information. Once we receive and…, Right to Change Your Personal Data, This is called the right to rectification. It gives you the right to ask us to correct without undue delay anything that you believe is wrong with the Personal Data we have on file about you, and to complete any incomplete Personal Data., Right to Delete Your Personal Data, This is called the right to erasure, right to deletion or the "right to be forgotten". This right means you can ask for your Personal Data to be deleted. Please select the Data Subject Access Request link within the Trust Center menu selections, to proceed with processing of a request by our Privacy department. Sometimes we can delete your information, but at other times we cannot. For example,…, Occasions Where We Cannot Fulfil a Deletion Request Under the GDPR or the CCPA, The GDPR and the CCPA allow us to deny a request to erase your Personal Data if we or our service providers need to retain the Personal Data to: a) Complete the transaction for which we collected the Personal Data; b) Fulfill the terms of a written warranty or product recall conducted in accordance with federal law; c) Provide a good or service that you requested, take actions reasonably…, Right to Ask us to Change How We Process Your Personal Data, This is called the right to restrict processing. It is the right to ask us to only use or store your Personal Data for certain purposes. You have this right in certain occasions, such as where you believe the data is inaccurate or the processing activity is unlawful. This right enables you to ask us to suspend the usage of Personal Data about you, for example if you want us to establish its…, Right to Ask Us to Stop Using Your Personal Data, This is called the right to object. This is your right to tell us to stop using your Personal Data. You have this right where we rely on a legitimate interest of ours (or of a third party) to process your Personal Data. Also, you have the right to object at any time to the processing of your Personal Data for direct marketing purposes. We will stop processing the relevant Personal Data unless: (i…, Right to Port or Move Your Personal Data, This is called the right to data portability. It's the right to ask for and download Personal Data about you that you have given us or that you have generated by virtue of the use of our services, so that you can: Move it; Copy it; Keep it for yourself; or Transfer it to another organization. We will provide your Personal Data in a structured, commonly used and machine-readable format. When you…, Right to Withdraw Your Consent, Where we rely on your consent as the legal basis for processing your Personal Data, you may withdraw your consent at any time. If you withdraw your consent, our use of your Personal Data before you withdraw is still lawful. If you have given consent for your details to be shared with a third party, and wish to withdraw this consent, please also contact the relevant third party in order to change…, Right Not to be Discriminated Against for Exercising your Privacy Rights, We will not discriminate against you for exercising any of your privacy rights. Unless the applicable data protection laws permit it, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may…, Right to Lodge a Complaint with a Supervisory Authority, If the GDPR applies to the processing of your Personal Data with us, the GDPR grants individuals to lodge a complaint with a supervisory authority if you’re not satisfied with how we process your Personal Data. In particular, you can lodge a complaint in the Member State of the European Union of your habitual residence, place of work or of an alleged violation of the GDPR., Response Timing and Format of Our Responses, We will confirm the receipt of your request within ten (10) days, and in that communication, we will also describe our identity verification process (if needed) and when you should expect a response, except when we have already granted or denied the request. Please allow us up to 30 days to reply to your requests from the day we received your request. If we need more time (up to 90 days in total…, Choice, Social Media. Our Site includes social media features and widgets, such as Twitter, LinkedIn or Instagram buttons that run on our Site. These features and widgets may collect your IP address, which webpage you are visiting on our Site, and may set cookies to enable the feature and widget to function properly. Social media features and widgets are either hosted by a third party or hosted directly…, Changes to this Privacy Notice, We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes, we will post the revised Privacy Notice to this Site. We will also update the “Effective” date. We will post a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices., Contacting Us, If you have any questions or comments about this Privacy Notice or our processing of your Personal Data, please contact us at [email protected]., European Union/ UK Representative, We have appointed VeraSafe as our representative in the EU/ UK for data protection matters. While you may contact us, VeraSafe can also be contacted on matters related to the processing of Personal Data. To contact VeraSafe, please use this contact form: www.verasafe.com/privacy-services/contact-article-27-representative/ or via telephone at: +420 228 881 031. Alternatively, VeraSafe can be…, VeraSafe Ireland Ltd. (for EU), Unit 3D North Point House North Point Business Park New Mallow Road Cork T23AT2P Ireland, VeraSafe United Kingdom Ltd. (for UK), 37 Albert Embankment London SE1 7TL United Kingdom, Data Protection Officer, We have appointed VeraSafe as our Data Protection Officer (DPO). While you may contact us directly, VeraSafe can also be contacted on matters related to the processing of Personal Data. VeraSafe’s contact details are:, VeraSafe, 100 M Street S.E., Suite 600 Washington, D.C. 20003 USA Email: [email protected] Web: www.verasafe.com/about-verasafe/contact-us/Type: Legal page
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- Businesses often need to expand into new markets to continue growing, but expansion can be costly. This is why companies are always looking for innovative ways to improve growth and scalability without compounding costs. One crucial component of succeeding in new markets is localization — a series of methods and processes focusing on adapting services and support to a new market. Essentially,…, What is text-to-speech (TTS)? , Text-to-speech (TTS) technology takes text input and produces speech. You’ve probably heard TTS over the years, and it’s typically been an unmistakable robotic voice. Fortunately, TTS has come a long way in recent years, and artificial intelligence and neural networks have given rise to substantially more advanced methods of turning text into speech to better mimic voice. The result — TTS is…, What does TTS replace? , You can find TTS used in everything from YouTube videos to video games, but how can enterprises put it to work? Localization requires providing the right language and accent throughout every country. It can quickly become costly when accomplished through native speakers, considering the number of voice services involved in your operation. Enter TTS — you can rapidly localize critical aspects…, When should you switch to TTS? , When should you switch from legacy options to TTS? You can spot a few ways to know if it’s time to upgrade: For example, you’ve decided to expand into new geographic markets. Starting with TTS paves the way for cost-effective growth as you proceed. You’ve already expanded and need to streamline costs before additional growth. You want to target a different segment in an existing market. For…, 5 reasons why you should use TTS to localize your business , Why should you put in the effort to localize your organization? Let’s break down some of the primary reasons and discuss the benefits of using TTS, or computer-generated voice from text, as you grow. 1. Gain a competitive advantage Businesses gain a competitive advantage when investing in localization compared to others who don’t. Reaching out to new segments your competitors may be ignoring or…, Partner with Sinch for better scalability with TTS , Enterprises need to localize alerts, call verifications, IVRs, and accessibility features as they grow. Without localization, you won’t correctly meet the expectations of new customers, and localizing with legacy options rapidly becomes expensive. Fortunately, TTS allows you to scale cost-effectively and efficiently. You’ll be able to meet and exceed expectations with every new market and…Type: Blog Article
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- Uniting sending infrastructure, deliverability solutions, and address validation all on one powerful platform, Mailgun is now the most comprehensive enterprise email offering in the industry., SAN ANTONIO, Texas and STOCKHOLM, Sweden – October 25, 2023 – Today Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced that Mailgun Optimize, the first deliverability solution built on an email sending platform, and Mailgun Validate, the fastest and most accurate address…, Introducing the Mailgun product suite , Mailgun Optimize , formerly known as InboxReady, maximizes inbox placement by helping customers build and maintain their sender reputation while avoiding disruptions like blocklisting with advanced monitoring, reporting, and visualization. While Optimize is email service provider (ESP) agnostic and can be used on any platform to get actionable deliverability insights, leveraging it as part of the…, About Sinch Mailgun, Over 100,000 companies worldwide use Sinch Mailgun to create powerful email experiences for their customers through world-class infrastructure. Brands like Lyft, Pinterest, NHL, and Etsy trust Mailgun’s innovative technology and reliable infrastructure to send billions of emails every year. Built with development teams in mind, Mailgun makes sending, receiving, and tracking emails effortless…, About Sinch , Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008…Type: News Article
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