If you believe there is an error on your bill or have a question about your service, please call Sinch Voice support at 866-629-8200., For California customers:, If you are not satisfied with Sinch’s response, submit a complaint to the California Public Utilities Commission (CPUC). Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:, Phone:, 1-800-649-7570 (8:30 a.m. to 4:30 p.m., Monday through Friday), Mail:, California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue, Room 2003 San Francisco, CA 94101 If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well as their friends, family and business contacts. If you prefer having your calls immediately answered…, Type of call, TTY/VCO/HCO to voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From/to speech-to-speech (project port) English/Spanish 1-800-854-7784 To avoid having service turned off while you wait for the outcome of a complaint to the CPUC , specifically regarding the accuracy of your bill, , please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
Type: Legal page
New research from Sinch shows consumers are largely enthusiastic about new forms of engagement with retail brands on mobile — including conversational AI and rich media messaging — yet adoption remains stubbornly low. As retailers approach Black Friday and holiday shopping, how can they drive greater mobile adoption, and will COVID push consumers to adopt in greater numbers? The Sinch study,…, One interesting finding:, Despite stereotypes about negative interactions with chatbots, consumers are pleased overall with chatbot conversations. Forty-five percent have used chatbots, and of those who use them, approval ratings are high — particularly for their immediacy, privacy, and speed. Consumers report positive experiences with conversational AI Speed, efficiency, and anonymity are all top reasons they use…, Leveraging the opportunity gap for a positive customer experience, The research also examined how shoppers use their phones to interact with businesses, as well as which of these scenarios they find useful. Comparing the two, the study isolates which features show the biggest gap between usage rates and “usefulness” — something Sinch calls the opportunity gap. For example, 82% say that using messaging-based customer support is useful, but only 33% have used it.…, , Developing a future-proof channel strategy for retail Seeking out new ways to engage customers on mobile — and in particular, through the chat stream on text/SMS or messaging apps — is critical as brands navigate digitally empowered customers. What makes this particularly challenging: Adoption of messaging channels varies widely by country. See below how millennials and Gen Z use messaging…, “We are focused on how we can make customer engagement and customer experience — especially digital CX — more seamless. The way we will do this is by using data to predict customers’ behaviors. This means using first-party data, preferences, and second-party data to inform our predictive models. We need to know when a customer is in the market for a particular product or service, and then create…, While digital transformation has been an imperative for retail brands for many years, COVID-19 has created a stark contrast between those who have invested effectively and those still stuck creating one-off digital experiences. According to the Sinch research, one of the biggest opportunities for 2021 is conversational AI: offering high-value notifications and support for customers at scale.…
Type: Blog Article
New research from Sinch documents a dramatic shift away from public spaces and physical interaction in the COVID era, a disruption likely to accelerate digital transformation among enterprise brands. In a study of 2,890 consumers across 14 countries, the research shows the majority say COVID has profoundly changed their daily habits. And they expect these changes to persist after the pandemic has…, A retreat from physical spaces means digital transformation is essential, People predict their daily habits, behaviors, and work will be impacted long after the pandemic has passed. Fifty-eight percent of consumers say they’ll continue to avoid crowds after COVID-19 is over, 52% will avoid travel, and 46% will spend less time inside stores. The changes will also influence work-life: more than 1 in 3 say they will work from home more often after the pandemic. The use…, What will change after COVID-19 has passed?, These changes signal a massive disruption across industries. Matt Ramerman, President of Sinch for Marketing, explains, The era of social isolation is here and is likely to remain a central facet of human life beyond the vaccine. Leisure shopping is over forever. Physical stores will exist for must-have items only; otherwise, consumers will ‘live without’ if it is not immediately available for…, Doubling-down on digital transformation, Despite this shift to digital, the Sinch research shows brands aren’t yet ready to deliver the type of transformative digital experiences customers want most. The survey asked consumers what brand experiences and features they have used on mobile, versus those they found useful. The gap between usage and usefulness is a compelling look at unmet customer needs in mobile and messaging. For…, A new imperative for the post-COVID world is digital transformation, The question now for brands: given consumers’ reticence about rejoining physical spaces, coupled with a desire to get more utility from mobile, how will brands deliver? Rather than one-way, batch-and-blast tactics, brands will need to embrace one-to-one conversations that deliver real-time value on the channels, and in the formats, each customer prefers — be it messaging, social, video chat ,…
Type: Blog Article
It’s a familiar scenario: we need to talk to our bank because we’ve lost a card, need an overdraft or loan, or want something simple like an account balance. Five years ago, any interaction with a bank represented friction for most. Fewer and fewer branches to visit to talk to a human, call centers that took an age to get through to, or online services that only allowed basic interaction around a…, Buyer beware, However, the market for true CPaaS providers is actually fairly small. This is because there are only a handful of companies with the infrastructure and direct mobile operator connections needed to deliver it globally. Why is that important? Many companies are attempting to operate CPaaS through multiple third-party agreements that entail fragmented best-effort OTT service delivery and technology…
Type: Blog Article
ATLANTA, U.S. and STOCKHOLM, Sweden – June 21st, 2023 –, To meet the rising bar for exceptional customer experiences, Sinch , which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud , has launched Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API . This significant advancement enables businesses to automate and personalize conversations across multiple…, Key highlights of Sinch's Smart Conversations:, Sinch's Conversation API, known for its seamless communication across popular messaging channels like WhatsApp, RCS, KakaoTalk, Instagram, and more now integrates AI features such as automatic intent recognition and sentiment analysis using Smart Conversations. Sinch's Smart Conversations goes beyond just generative AI, offering a range of advanced models such as document comprehension from…
Type: News Article
Inteliquent makes it simple for communications service providers to deliver dynamic location for emergency calling to keep enterprises safe, Chicago, IL — Inteliquent, a leading provider of cloud communications platform solutions for voice, messaging, and emergency services, announced today the availability of its precise and reliable Enhanced 911 (E911) solution tested and certified for Microsoft Teams Direct Routing. Now communications service providers can ensure enterprise 911 calls are accurately routed and delivered with…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers and enterprises. The foundation of Inteliquent’s communications platform is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of local phone numbers in the United States with over 12,400 on-…
Type: News Article
Originating Service Providers now have seamless access to NG911 i3 data delivery service, Chicago, IL — Inteliquent, Inc., the largest independent voice communications provider in the United States, continues to improve the next generation 911 landscape with the launch of their NG911 Location Agent. With this new fully i3 compliant solution for Originating Service Providers (OSPs), Next Generation Core Services (NGCS) providers and Public Safety Answering Points (PSAPs), Inteliquent…, Implementation of one standard i3 interface to NG911 Location Agent platform, allowing organizations to manage emergency call data while Inteliquent meets the specific requirements of each NGCS provider on their behalf — including connectivity sizing, redundancy, conformance and acceptance testing, supporting NGCS upgrade cycles, migrations and more, Substantially reduces an organization’s need for IP engineering, link monitoring and troubleshooting, as Inteliquent builds, manages and maintains redundant and diverse connectivity to all i3 capable NG911 entities in both test and production environments, Provides streamlined vendor and partner management footprint, by Inteliquent orchestrating the end-to-end communications and project management of all NGCS partner engagements, Gives organizations insulation from future PSAP Credential Authority (PCA) requirements, while Inteliquent manages the complexities of security protocols between the NG911 Location Agent service and the various NGCS systems on behalf of customers Chandy Ghosh, general manager and chief operating officer of emergency services for Inteliquent, commented on this industry leading product, “Inteliquent’s strong relationships with NGCS providers as well as our in-depth understanding of…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers, government entities served by prime contractors and enterprises. In partnership with many forefront companies in the NG911 industry, Inteliquent provides the most reliable and advanced systems for 911 authorities. The foundation of Inteliquent’s communications platform is its full redundant, geo- and carrier-…
Type: News Article
Cloud Connected PSTN now available for Webex Calling, Chicago, IL — Inteliquent, the largest independent voice communications service provider in the United States, announced today the general availability to offer Cloud Connected PSTN service for Webex Calling. With this calling integration, Webex Calling users can now select Inteliquent as their voice provider of phone numbers, toll-free numbers, local and long distance services as well as…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers and enterprises. The foundation of Inteliquent’s communications platform is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of local phone numbers in the United States with over 12,200 on-…
Type: News Article
Teaming up in war against illegal call spoofing, BELLEVUE, WA and PHILADELPHIA, PA — T-Mobile (NASDAQ: TMUS), Comcast (NASDAQ: CMCSA) and Inteliquent, Inc. today announced they’ve achieved an industry first in the war against spoofers and scammers, completing the first end-to-end STIR/SHAKEN call verification across three networks. T-Mobile and Comcast announced STIR/SHAKEN interoperability earlier this year, giving consumers with a growing…, About T-Mobile US, Inc., As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 84.2 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services…, About Comcast, Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest high-speed internet, video, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation…, About Inteliquent, Inteliquent empowers communications for the top communication service providers, unified communications as a service providers and partners. The foundation of Inteliquent’s communications platform as a service (CPaaS) is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of…, T-Mobile Media Contact, T-Mobile US, Inc. Media Relations, [email protected] , T-Mobile Investor Relations Contacts, T-Mobile US, Inc., [email protected] investor.t-mobile.com , Comcast Media Contact, Joel Shadle, 215-286-2645 [email protected] , Inteliquent Media Contact, [email protected] Type: News Article
Inteliquent continues coverage expansion plans for worldwide reach with global voice services, Chicago, IL — Inteliquent, a Sinch company and a leading provider of cloud communications platform solutions for voice, messaging, and emergency services, announced today it has greatly increased country coverage to offer global phone numbers and enhanced calling services in Europe, Asia, the Middle East, Africa and Latin America. Global enterprises and communication service providers alike can…, About Inteliquent, Inteliquent, a Sinch company, empowers communications for the leading communication service providers and enterprises. The foundation of Inteliquent’s communications platform is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of local phone numbers in the United States…, About Sinch, Sinch’s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation…
Type: News Article