Effective February 1, 2020 These Terms of Service (these “Terms”) on this website (the “Site”) govern your access and use of the faxing services (the “Services”). By clicking on the “Accept” button on the Site or by using the Services, you acknowledge and agree that you have read, understood and agree to be bound by all of the Terms. References to “Inteliquent” in these Terms mean Phaxio, a…, Privacy Policy, Please refer to the Sinch Voice Privacy Policy for information on Inteliquent collects, uses and discloses personally identifiable information from its users. By using the Site or the Service, you are consenting to have your personal data (including financial transaction information) transferred to and processed in the United States or any other country in which Inteliquent operates., Pricing, Pricing will be defined per customer in a services and pricing addendum. All prices for the Service are shown in U.S. dollars. Inteliquent reserves the right to reject all or part of a request and to discontinue the Service without prior notice to you, even if you have already placed your order. All prices are subject to change without notice., Payment Method, You may pay by check, electronic funds transfer or by valid credit cards (“Payment Method”). By submitting your order, you represent and warrant that you are authorized to use the Payment Method and authorize us to charge or debit your order (including taxes and any other amounts described on the Site or Services) to that Payment Method. If the Payment Method cannot be verified, is invalid or is…, Cancellation and Refunds, There are no refunds or cancellations, except as granted by Inteliquent, in its sole discretion, as otherwise provided in these Terms or as required by law. Inteliquent reserves the right to refuse or cancel purchases or attempted purchases at any time and in its sole discretion., Taxes, You are responsible for any taxes that you are obligated to pay or that Inteliquent may collect from you in connection with your purchase. If you do not pay such sales or other taxes or fees on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale. Inteliquent reserves the right to collect such taxes or other fees from…, Grants and Restrictions, Subject to the Terms, Inteliquent hereby grants to Customer a non-exclusive, non-transferable and revocable right to access and use the Services. Customer hereby grants to Inteliquent a non-exclusive right to access, use, reproduce, modify and create derivative works of any and all documents and other materials uploaded by Customer to Inteliquent’s system in order to use the Services (“Customer…, Obligations, Inteliquent will use commercially reasonable efforts to provide the Services to Customer. Notwithstanding any terms to the contrary in these Terms, if Customer’s use of the Services overburdens or impairs the functioning of the Services in any manner, Inteliquent may prohibit Customer from using the Services on such occasion or entirely. Customer must use reasonable security precautions in…, Customer Data, Customer represents and warrants that: (a) all Customer Data is either the sole property of Customer or has been collected from a third party by Customer in accordance with Customer’s privacy guidelines; (b) Customer’s privacy guidelines comply with all applicable Laws; (c) Customer has obtained all consents required by the applicable Laws to transfer all of the Customer Data to Inteliquent for…, Ownership, As between the parties and subject to the grants in these Terms: (a) Customer owns all right, title and interest in and to the Customer Data and any and all patents, copyrights, moral rights, trademarks, trade secrets and any other form of intellectual property rights recognized in any jurisdiction, including applications and registrations for any of the foregoing embodied therein (“Intellectual…, Third Party Content, Inteliquent may provide third party content on the Site and may provide links to website and content of third parties (collectively the “Third Party Content”) as a service to those interested in this information. Inteliquent does not control, endorse or adopt any Third Party Content and makes no representation or warranties of any kind regarding the Third Party Content including, but not limited…, Trademarks, The Inteliquent logos and slogans contained in the Site (or made available via the Services) are trademarks of Inteliquent and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Inteliquent or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “Inteliquent Fax” or any…, Disclaimer, CUSTOMER ACKNOWLEDGES AND AGREES THAT: (A) THE SERVICES REQUIRE ACCESS TO AND USE OF THE INTERNET; (B) INTELIQUENT IS NOT RESPONSIBLE FOR OPERATING OR MAINTAINING CUSTOMER SERVERS OR CUSTOMER’S CONNECTION TO THE INTERNET TO ACCESS AND UTILIZE THE SERVICES; AND (C) THERE ARE RISKS INHERENT IN INTERNET CONNECTIVITY THAT COULD RESULT IN THE LOSS OF CUSTOMER DATA. INTELIQUENT PROVIDES THE SERVICES…, Indemnification, Customer, at its sole expense, will defend, indemnify and hold Inteliquent and its directors, officers, attorneys, shareholders, employees, consultants, affiliates and agents (collectively, “Inteliquent Indemnitees”) harmless from and against any and all actual or threatened suits, actions, proceedings (at law or in equity), claims (groundless or otherwise), damages, payments, deficiencies, fines…, Limitation of Liability, IN NO EVENT WILL: (A) INTELIQUENT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, ANY INTERRUPTION OF BUSINESS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICES, THE SITE OR THE THIRD PARTY CONTENT REGARDLESS OF THE FORM…, Miscellaneous, These Terms will be governed by and construed in accordance with the laws of the State of Delaware without resort to its conflict of law provisions. The parties agree that any action at law or in equity arising out of or relating to these Terms will be filed exclusively in the state and federal courts located in the State of Delaware and the parties hereby irrevocably and unconditionally consent…
Type: Legal page
This Acceptable Use Policy (the “Policy”) applies to Inteliquent, Inc., a Sinch company, and all of its affiliated entities, including Onvoy, LLC, which does business as Inteliquent (“Inteliquent”). This Policy sets forth those activities prohibited by Inteliquent to users of Inteliquent’s services (the “Services”). This Policy is applicable to each Customer of Inteliquent and any users gaining…, 1. Purpose., This Policy is designed to assist in protecting the Services provided by Inteliquent, the Inteliquent’s network, Users of the network, the Internet and the Internet community as a whole from improper and/or illegal activity and any activities contrary or in violation of this Policy are prohibited., 2. Prohibited Activities., A User’s failure to comply with this Policy constitutes a violation by Customer as determined in Inteliquent’s sole discretion (“Violation”), with each such failure constituting a separate Violation. A Violation of this Policy may result in suspension or termination of Service and/or termination of the Customer’s Agreement, as described below. Customer shall immediately notify Inteliquent if they…, 2.1. Illegal Use., Use of the Services in violation of any law is prohibited. This includes but is not limited to violations of e.g., the Telephone Consumer Protection Act, slamming or the like. Any use of the Services for the transmission, distribution, retrieval, or storage of material (“Transmission”) that violates any law or is in furtherance of any criminal enterprise is prohibited, including, without…, (i) Intellectual Property., Unauthorized Transmission of material protected by patent, copyright, trade secret, or another intellectual property right (including, without limitation, the Digital Millennium Copyright Act);, (ii) Inappropriate Content., Any Transmission of material that is obscene or constitutes child pornography, material that is libelous, defamatory, hateful, or that constitutes an illegal threat or abuse;, (iii) Export Control., Unauthorized Transmission of any material that may violate export control laws or other regulations;, (iv) Forging of Headers., Misrepresenting or forging message headers to mask the originator of a message;, (v) CAN-SPAM ACT., Failure to comply with all provisions of the CAN-SPAM Act (15 U.S.C 7701, et. seq., and 16 CFR Part 316) or, (vi) Use of Inteliquent provided Telephone Numbers., Telephone Numbers provided by Inteliquent may not be used by Customer or any downstream customer’s related to illegal robocalls, spam calls or messages, or any call or spam intended to harass, defraud, steal money or information from the receiving caller., 2.2. Services and Network Security., Inteliquent makes no guarantee regarding, and assumes no liability for, the security and integrity of any data or information transmitted by a User over the Internet. Use of the Services is subject to CALEA. Any attempt to breach the system and network security measures is a Violation and may result in criminal and civil liability. These Violations include, without limitation, the following:, (i) Unauthorized Access., Users may not attempt to gain unauthorized access to or attempt to interfere with the normal functioning and security of Inteliquent’s network or any other system, computers, accounts, or networks or purposely breach firewalls or security measures of another company’s or individual’s system (hacking);, (ii) Unauthorized Monitoring., Users may not attempt to monitor any information on any network or system without authorization from the network administrator;, (iii) Interference., Users may not attempt to intercept, redirect or otherwise interfere with communications intended for others;, (iv) Fraud/Forgery., Users may not impersonate another party by altering IP addresses or forging TCP-IP packet header information within an e-mail or newsgroup posting.;, (v) “Denial of Service Attacks”., Users may not cause or further a denial of service attack or otherwise flood or attempt to overload a system;, (vi) Virus Transmission., Users may not intentionally or negligently transmit files containing a computer virus, Trojan Horse, worms, corrupted data or other destructive activities., 2.3. E-mail and Usenet News., Customer agrees that it shall be responsible for monitoring the use of the Service and that Inteliquentshall not be obligated to monitor such use. Customer agrees that the following uses are Violations:, (i) Unsolicited E-mail., Customer may not allow the Services to be used to transmit SPAM or collect the responses from excessive volumes of unsolicited commercial e-mail messages.“SPAM” shall mean an unsolicited bulk e-mail sent to a recipient where: (a) the recipient’s personal identity or context are irrelevant because the message is equally applicable to other potential recipients and (b) the recipient has not…, (ii) E-mail Relay., The use of another party’s e-mail server to relay e-mail without express permission from such party is prohibited;, (iii) Usenet., All postings by Users to USENET groups must comply with that group’s charter and other applicable guidelines and Policy. Cross-posting and continuous posting of off-topic messages including commercial messages, is prohibited;, (iv) Bulk E-mail., Customer shall not allow the Service to be used to send bulk e-mails unless the recipient of such e-mail has verifiably confirmed permission for the address to be included on the specific mailing list, by confirming (responding to) the list subscription request verification (“Closed-Loop Opt-In”); and, (v) Blacklisted IP-Address., Customer may not allow an IP-Address that is registered to Inteliquent and used by Customer to become blacklisted, banned or blocked by a third-party that monitors improper or illegal use of the Internet., 2.4. Complaints., If Inteliquent receives any complaints from third parties with respect to a User’s use of the Services (“Complaints”), Customer shall, within twenty-four (24) hours, respond to such Complaints to the reasonable satisfaction of Inteliquent and any failure to so respond shall be deemed a Violation authorizing Inteliquent to take any of the actions described in Section 3. In addition, in the event…, 3. Warning/Suspension/Termination., In the event of a Violation, Inteliquent may, in its sole and absolute discretion, take any or all of the following actions:, (i) Warning., Inteliquent may issue a verbal, e-mail or written warning notifying the Customer of the Violation and the corrective action that must be taken. A warning may also provide that Inteliquent will suspend or terminate all or part of a Customer’s service in the event of any additional Violation;, (ii) Suspension., Inteliquent may suspend, with or without warning, all or part of a Customer’s Service and may condition restoration of such Service upon Customer affecting corrective action;, (iii) Termination., Inteliquent may, with or without warning, and with or without prior suspension terminate all or part of Customer’s service and may terminate Customer’s Agreement. The foregoing is not an exhaustive list of actions Inteliquent may take in the event of a Violation and suspension or termination of Customer’s Service is not an exclusive remedy and shall not affect any other rights Inteliquent may…, 4. Miscellaneous., Failure of Inteliquent to enforce this Policy or take any action with respect to a Violation shall not constitute a waiver of its right to enforce any other Violation. Inteliquent takes no responsibility for any material created or accessed via the Services and does not monitor, verify, warrant or validate the integrity, accuracy and quality of information it receives or transmits, but reserves…
Type: Legal page
If you believe there is an error on your bill or have a question about your service, please call Sinch Voice support at 866-629-8200., For California customers:, If you are not satisfied with Sinch’s response, submit a complaint to the California Public Utilities Commission (CPUC). Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:, Phone:, 1-800-649-7570 (8:30 a.m. to 4:30 p.m., Monday through Friday), Mail:, California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue, Room 2003 San Francisco, CA 94101 If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well as their friends, family and business contacts. If you prefer having your calls immediately answered…, Type of call, TTY/VCO/HCO to voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From/to speech-to-speech (project port) English/Spanish 1-800-854-7784 To avoid having service turned off while you wait for the outcome of a complaint to the CPUC , specifically regarding the accuracy of your bill, , please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
Type: Legal page
New research from Sinch shows consumers are largely enthusiastic about new forms of engagement with retail brands on mobile — including conversational AI and rich media messaging — yet adoption remains stubbornly low. As retailers approach Black Friday and holiday shopping, how can they drive greater mobile adoption, and will COVID push consumers to adopt in greater numbers? The Sinch study,…, One interesting finding:, Despite stereotypes about negative interactions with chatbots, consumers are pleased overall with chatbot conversations. Forty-five percent have used chatbots, and of those who use them, approval ratings are high — particularly for their immediacy, privacy, and speed. Consumers report positive experiences with conversational AI Speed, efficiency, and anonymity are all top reasons they use…, Leveraging the opportunity gap for a positive customer experience, The research also examined how shoppers use their phones to interact with businesses, as well as which of these scenarios they find useful. Comparing the two, the study isolates which features show the biggest gap between usage rates and “usefulness” — something Sinch calls the opportunity gap. For example, 82% say that using messaging-based customer support is useful, but only 33% have used it.…, , Developing a future-proof channel strategy for retail Seeking out new ways to engage customers on mobile — and in particular, through the chat stream on text/SMS or messaging apps — is critical as brands navigate digitally empowered customers. What makes this particularly challenging: Adoption of messaging channels varies widely by country. See below how millennials and Gen Z use messaging…, “We are focused on how we can make customer engagement and customer experience — especially digital CX — more seamless. The way we will do this is by using data to predict customers’ behaviors. This means using first-party data, preferences, and second-party data to inform our predictive models. We need to know when a customer is in the market for a particular product or service, and then create…, While digital transformation has been an imperative for retail brands for many years, COVID-19 has created a stark contrast between those who have invested effectively and those still stuck creating one-off digital experiences. According to the Sinch research, one of the biggest opportunities for 2021 is conversational AI: offering high-value notifications and support for customers at scale.…
Type: Blog Article
New research from Sinch documents a dramatic shift away from public spaces and physical interaction in the COVID era, a disruption likely to accelerate digital transformation among enterprise brands. In a study of 2,890 consumers across 14 countries, the research shows the majority say COVID has profoundly changed their daily habits. And they expect these changes to persist after the pandemic has…, A retreat from physical spaces means digital transformation is essential, People predict their daily habits, behaviors, and work will be impacted long after the pandemic has passed. Fifty-eight percent of consumers say they’ll continue to avoid crowds after COVID-19 is over, 52% will avoid travel, and 46% will spend less time inside stores. The changes will also influence work-life: more than 1 in 3 say they will work from home more often after the pandemic. The use…, What will change after COVID-19 has passed?, These changes signal a massive disruption across industries. Matt Ramerman, President of Sinch for Marketing, explains, The era of social isolation is here and is likely to remain a central facet of human life beyond the vaccine. Leisure shopping is over forever. Physical stores will exist for must-have items only; otherwise, consumers will ‘live without’ if it is not immediately available for…, Doubling-down on digital transformation, Despite this shift to digital, the Sinch research shows brands aren’t yet ready to deliver the type of transformative digital experiences customers want most. The survey asked consumers what brand experiences and features they have used on mobile, versus those they found useful. The gap between usage and usefulness is a compelling look at unmet customer needs in mobile and messaging. For…, A new imperative for the post-COVID world is digital transformation, The question now for brands: given consumers’ reticence about rejoining physical spaces, coupled with a desire to get more utility from mobile, how will brands deliver? Rather than one-way, batch-and-blast tactics, brands will need to embrace one-to-one conversations that deliver real-time value on the channels, and in the formats, each customer prefers — be it messaging, social, video chat ,…
Type: Blog Article
It’s a familiar scenario: we need to talk to our bank because we’ve lost a card, need an overdraft or loan, or want something simple like an account balance. Five years ago, any interaction with a bank represented friction for most. Fewer and fewer branches to visit to talk to a human, call centers that took an age to get through to, or online services that only allowed basic interaction around a…, Buyer beware, However, the market for true CPaaS providers is actually fairly small. This is because there are only a handful of companies with the infrastructure and direct mobile operator connections needed to deliver it globally. Why is that important? Many companies are attempting to operate CPaaS through multiple third-party agreements that entail fragmented best-effort OTT service delivery and technology…
Type: Blog Article
ATLANTA, U.S. and STOCKHOLM, Sweden – June 21st, 2023 –, To meet the rising bar for exceptional customer experiences, Sinch , which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud , has launched Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API . This significant advancement enables businesses to automate and personalize conversations across multiple…, Key highlights of Sinch's Smart Conversations:, Sinch's Conversation API, known for its seamless communication across popular messaging channels like WhatsApp, RCS, KakaoTalk, Instagram, and more now integrates AI features such as automatic intent recognition and sentiment analysis using Smart Conversations. Sinch's Smart Conversations goes beyond just generative AI, offering a range of advanced models such as document comprehension from…
Type: News Article
Inteliquent makes it simple for communications service providers to deliver dynamic location for emergency calling to keep enterprises safe, Chicago, IL — Inteliquent, a leading provider of cloud communications platform solutions for voice, messaging, and emergency services, announced today the availability of its precise and reliable Enhanced 911 (E911) solution tested and certified for Microsoft Teams Direct Routing. Now communications service providers can ensure enterprise 911 calls are accurately routed and delivered with…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers and enterprises. The foundation of Inteliquent’s communications platform is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of local phone numbers in the United States with over 12,400 on-…
Type: News Article
Originating Service Providers now have seamless access to NG911 i3 data delivery service, Chicago, IL — Inteliquent, Inc., the largest independent voice communications provider in the United States, continues to improve the next generation 911 landscape with the launch of their NG911 Location Agent. With this new fully i3 compliant solution for Originating Service Providers (OSPs), Next Generation Core Services (NGCS) providers and Public Safety Answering Points (PSAPs), Inteliquent…, Implementation of one standard i3 interface to NG911 Location Agent platform, allowing organizations to manage emergency call data while Inteliquent meets the specific requirements of each NGCS provider on their behalf — including connectivity sizing, redundancy, conformance and acceptance testing, supporting NGCS upgrade cycles, migrations and more, Substantially reduces an organization’s need for IP engineering, link monitoring and troubleshooting, as Inteliquent builds, manages and maintains redundant and diverse connectivity to all i3 capable NG911 entities in both test and production environments, Provides streamlined vendor and partner management footprint, by Inteliquent orchestrating the end-to-end communications and project management of all NGCS partner engagements, Gives organizations insulation from future PSAP Credential Authority (PCA) requirements, while Inteliquent manages the complexities of security protocols between the NG911 Location Agent service and the various NGCS systems on behalf of customers Chandy Ghosh, general manager and chief operating officer of emergency services for Inteliquent, commented on this industry leading product, “Inteliquent’s strong relationships with NGCS providers as well as our in-depth understanding of…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers, government entities served by prime contractors and enterprises. In partnership with many forefront companies in the NG911 industry, Inteliquent provides the most reliable and advanced systems for 911 authorities. The foundation of Inteliquent’s communications platform is its full redundant, geo- and carrier-…
Type: News Article
Cloud Connected PSTN now available for Webex Calling, Chicago, IL — Inteliquent, the largest independent voice communications service provider in the United States, announced today the general availability to offer Cloud Connected PSTN service for Webex Calling. With this calling integration, Webex Calling users can now select Inteliquent as their voice provider of phone numbers, toll-free numbers, local and long distance services as well as…, About Inteliquent, Inteliquent empowers communications for the leading communication service providers and enterprises. The foundation of Inteliquent’s communications platform is its fully redundant, geo-diverse, carrier-grade tier 1 network. This network is trusted by the nation’s largest service providers, as it provides the most expansive footprint of local phone numbers in the United States with over 12,200 on-…
Type: News Article