Your customers want to chat! Be available to them on their favorite channel. Build the message once, hand over access across tools, agents, and bots.
Leverage channel-specific functionality
Is your consumer on SMS, RCS, WhatsApp, Viber or Facebook Messenger? The message will stay consistent and maximize their unique formats.
Streamline handoffs by easily switching from bot to agent back to automation. Custom integration to fit your existing technical tools.
Next-generation channel ready
As the channel landscape evolves, we’ll connect you to new channels when they become available through Conversation API. No extra setup needed!
Meet your customers on their preferred app
Streamline customer service
Easy to integrate
Branded user experience
Empower your support teams
Build the message once. Automate FAQs and simplify Q&A, saving time and overhead
Access unified conversation history
Retain context and continuity, even if the user switched channels
Bring in the experts for an advanced request
Reduce manual handoffs by assigning handover rules in your contact center
Customizable channel priority
Continue the chat on the most recently used channel