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Sinch named a Leader in IDC MarketScape for CPaaS, 2021

04 May 2021 - 4 min read

Here at Sinch we take great pride in our work – but it has never really been about us. 

Our goal has always been to help businesses like yours, ones that have needed to transform to produce more positive outcomes through best-of-breed real-time communications and mobile customer experiences. 

We believe strongly in CPaaS platforms – and that commitment is demonstrated by the results of our thousands of customers in 47 countries. Further confirmation comes from credible third-party entities like Gartner, that says “by 2023, 90% of global enterprises will leverage API-enabled CPaaS offerings as a strategic IT skill set to enhance their digital competitiveness, up from 20% in 2020”.

New validation comes with the release of IDC MarketScape for CPaaS, 2021

In the report, IDC MarketScape names Sinch a CPaaS leader, an accomplishment that we cherish mostly for what it says that we do with and for our customers.

Sinch has a robust carrier/enterprise-grade platform that delivers 32 billion transactions per month,” wrote IDC analyst Courtney Munroe, group vice president of Worldwide Telecommunications Research. “With its deep networking interconnections to mobile operators and global presence in 47 countries, Sinch has a strong foundation for reliable and quality service delivery. While the company has historically focused on messaging services, it now has more balanced portfolio of voice and emerging services including video and conversations. 

Global companies who require reliable, robust, programmable customer engagement messaging and voice APIs will find an able partner in Sinch. Local and regional companies who need a partner that understands local regulatory environments and can provide easy-to-use SaaS solutions will also benefit from leveraging Sinch’s diverse platform. 

IDC 2021 CPaaS MarketScape graphic showing Sinch as a Leader


What is the IDC MarketScape report and what does it mean for CPaaS companies? 

The IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. 

IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. 


IDC ReportWant to learn more about our cloud communication platform or messaging API products? You can read an excerpt of the report here.

Written by

Jeff Hasen, Director of Content and Communications

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