Want to reach customers in China? Use WeChat to connect and engage with them for conversational marketing, support, and commerce needs. Make it happen with Sinch’s Conversation API!
Expose your business to 1.3 billion users on WeChat
Take marketing to the next level
Send your customers offers, promotions, and product news and run campaigns for awareness.
98%
open rate with mobile messaging and WeChat users open the app every 5 minutes on average
Close the deal
Connect customers with live agents to get their product questions answered. Convert them and receive payment straight through WeChat.
89%
of consumers want two-way conversations over messaging apps
Make customer service available 24/7
Chinese customers expect timely support, which means being available around the clock. Set up a chatbot to help solve customer inquiries in real-time.
52%
of consumers are more likely to make repeat purchases if the business offers support via chat
Don’t miss out on the WeChat opportunity and reach
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Be available 24/7 in the market
WeChat is the only channel that makes sense to reach your Chinese customers for conversational marketing, commerce, and support.
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Meaningful communication along your customer journey
WeChat is the preferred communication method for individuals and businesses in China with a high open rate every 5 minutes!
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Engage customers and scale simultaneously
With this super app you can scale your business quickly with WeChat’s built-in features like text translations, marketing campaign send out, and loyalty programs.
Frequently asked questions
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What is the WeChat app?
WeChat (Weixin in Chinese) is a Chinese multi-purpose messaging, social media and mobile payment app. It’s one of the top 10 social networks in the world. WeChat supports Android, iOS, Windows OS, Mac OS. The channel supports different instant messaging methods, including sending messages, paying for products and services, and even accessing government services. Users can send stored or live pictures and videos, profiles of other users, coupons, lucky money packages, or current GPS locations with friends either individually or in a group chat. WeChat is the all-in-one app to connect with the majority of mobile users in China.
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How can businesses use WeChat?
WeChat Official Accounts are used by businesses to connect with WeChat users. With an Official Account, you can send general information, sales and marketing activities, and special promotions to your users who are following your channel. Your followers will get notified just like when they get a message from their social network. You can also send direct messages to individual WeChat users.
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Where can I find more information on WeChat?
You can read detailed articles on the Sinch Community page.
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Where is WeChat popular?
WeChat is the most popular messaging channel in China with over a billion regular users and there are an estimated 100 million users outside of China.
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Ready to start chatting with customers on WeChat?
