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            Keep things simple and connect multiple channels with one integration for an omnichannel and conversational messaging experience

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            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs

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          Transform the audio precision of your Webex meetings

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          Fight back against robocalls, increase call answer rates, and build consumers' trust

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          Build a seamless, customizable in-app video experience into your mobile and web app

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          Integrate voice easily into your app for smooth real-time communication globally

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          Design the exact voice call flow you need with flexible and scalable solutions​

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        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

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        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

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          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

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          Email on Acid has the tools you need to press send with greater confidence

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          Improve your inbox placement and connect with real people – your customers

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          Our powerful Email API scales to send billions of emails and delivers them quickly

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client

      • Featured Resources
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
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          Gain nationwide IP access with interconnectivity to a single network

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          Securely send and receive faxes at scale

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          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

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          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

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          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

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          Multi-factor authentication for secure signups and logins

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          The faster, more cost-efficient alternative to traditional SMS verification

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          No PIN, zero-click verification with proven security

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          Universal verification for mobile and landline numbers

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          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

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          Increase conversion rates in your signup flow with flexible and reliable phone number verification

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          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
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          Sinch Engage Software-as-a-service solution to use instant messengers for marketing, support and sales in one platform

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          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK

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          Engage customers with meaningful, real-time conversations

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          Transform customer service with relationship-building conversations

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          Automate the customer journey and provide unified customer experience 

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    • column
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        Your success as an agent depends on reliable communication platforms to empower your customers. Our CPaaS solutions for enterprise and wholesale include SIP trunks, voice for Teams or Webex Calling, SMS, MMS, conversational API and email.

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          Boost security and monetize enterprise messaging

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          Strengthen your network and protect your subscribers

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        Secure profitability with essential interconnect services while moving to the all IP-world of your future network

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          Global SMS interconnectivity made easy

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          Safeguard SMS monetization and tighten up security

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          Global MMS interconnectivity made easy

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          Increase revenue on legacy messaging services

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          Our one-stop shop for global connectivity

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        Balance 5G's lmitless possibilities with a smooth transition from legacy technology

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          Make the most of the bright future of SMS in 5G

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          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd

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          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized

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        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution

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          Maximize the value of your SMS business

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          Signaling threats: SS7 and beyond
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          What's in store? Rethinking CX for retail and e-commerce
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          Bank to the Future: Rethinking CX for financial services
          Get the report

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  1. Sinch
  2. Terms of Service

Main navigation

  • Products
      • Column
        • Channels
          • SMS
          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect channels with Conversation API

            Keep things simple and connect multiple channels with one integration for an omnichannel and conversational messaging experience

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Operator Connect for Microsoft Teams

          Enable Microsoft Teams calling with Operator Connect

          Direct Routing for Microsoft Teams

        • Unified Communications

          Get all the tools you need in one place with our comprehensive cloud communications platform

          Private Label Cloud Communications

        • Emergency Services

          Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
          E911 Next Generation 911

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connect for Webex Calling

          Transform the audio precision of your Webex meetings

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

        • Mailjet

          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

        • Email on Acid

          Email on Acid has the tools you need to press send with greater confidence

        • InboxReady

          Improve your inbox placement and connect with real people – your customers

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client

      • Featured Resources
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
        • Numbers

          Find a number that meets all your business needs

          Toll Free 10DLC Short Codes

           

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

        • Voice IP Exchange

          Enhancing your connectivity with rich voice and video

        • PSTN Connect

          Gain nationwide IP access with interconnectivity to a single network

        • Fax API

          Securely send and receive faxes at scale

          Cloud Business Fax

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number verification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • Campaigns

          Scalable mobile marketing solutions for rich, personalized campaigns

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging, and email - all in one cloud contact center solution

        • Sinch Engage

          Sinch Engage Software-as-a-service solution to use instant messengers for marketing, support and sales in one platform

        • Mobility Clients & SDKs

          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Financial Services
      • Retail
      • Healthcare
      • Media & Entertainment
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • column
      • Strategic Partner

        Optimize your partnership solutions and messaging channels with conversational technology, AI automation, and SaaS applications.

      • Integrations & Connectors

        Seamlessly integrate our solutions with your favorite existing tools

    • column
      • Channel Partner

        Your success as an agent depends on reliable communication platforms to empower your customers. Our CPaaS solutions for enterprise and wholesale include SIP trunks, voice for Teams or Webex Calling, SMS, MMS, conversational API and email.

      • Private Label Partner

        Exceed customer expectations with the best private label cloud solution and feel supported every step of the way.

  • Operator
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space

        • SMS Firewall

          Boost security and monetize enterprise messaging

        • Signaling Firewall

          Strengthen your network and protect your subscribers

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network

        • SMS for Operators

          Global SMS interconnectivity made easy

        • SMS Select

          Safeguard SMS monetization and tighten up security

        • MMS for Operators

          Global MMS interconnectivity made easy

        • Messaging Proxy

          Increase revenue on legacy messaging services

        • IPX

          Our one-stop shop for global connectivity

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology

        • 5G Messaging

          Make the most of the bright future of SMS in 5G

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution

        • SMS Transformation

          Maximize the value of your SMS business

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement

        Culture & Technology 

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

        CX Education podcast

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-demand

      • News

        Press coverage and company announcements

      • All Insights
    • Column
      • By Topic
        • Fraud in business messaging
      • Featured Resources
        • Image of the CX retail report cover on a tablet
          Report
          What's in store? Rethinking CX for retail and e-commerce
          Get the report
        • Banking customer using mobile communication
          Report
          Bank to the Future: Rethinking CX for financial services
          Get the report
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Legal

  • DMCA
  • Messaging Compliance
    • Terms of Service
    • General Terms and Conditions
    • Messaging Supplemental Terms and Condition
    • SAAS Supplemental Terms and Conditions
    • Data Protection Agreement
    • Messaging Service Level Agreement (SLA)
    • Verification Supplemental Terms and Conditions
    • Email Supplemental Terms and Conditions
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    • Sinch Modern Slavery Statement
    • Sinch Tax Policy
    • Legal Compliance
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Terms of Service

Version 5 - Date of release: 21 February 2022.

By signing up to our services (the “Services”) and affirming that you (the entity agreeing to the terms, “you” or “Customer”) agree to our terms of service through the sign-up process, you are entering into a master service agreement (the “Agreement”) with the legal entity set out below, which shall be referred to as “we”, “our”, “us” or “Sinch”.

The account creator represents and confirms to Sinch that you are the duly authorised representative and signatory of the Customer to act for and on behalf of the Customer to enter into the Agreement and accepts the General Terms of Services and all other terms, as set out bellow. All information provided is complete and accurate. The Agreement shall be effective on the date at which time the account is created and verified.

Sinch and Customer are together referred to as the “Parties” and each a “Party”.

If you are domiciled in: You are contracting with: Notices should be addressed to:
The United States of America or Canada Sinch America, Inc. (a Delaware corporation) Sinch America Inc., Legal Department, 3500 Lenox Rd NE, Ste. 1875, Atlanta, GA 30326, Georgia, USA
Europe Sinch Sweden AB Sinch Sweden AB, Legal Dept. Lindhagensgatan 74, 112 18 Stockholm, Sweden
Rest of the World Sinch UK Ltd. Sinch UK Ltd., Legal Department, 4th Floor, Cap House, 9-12 Long Lane, Barbican, London, EC1A 9HA, England

 

General

The Terms apply to you, your agents, any service provider(s) you work with, and any employees, representatives, agents, and suppliers (collectively “you” or “Company”). The terms of the Agreement are set out herein (the “Terms”) and as referenced below, and you agree to comply with the Terms. The Agreement is effective as of the date agreed to by you (“Effective Date”).

These terms, the applicable terms listed in the table below, any accompanying API documentation, and any applicable policies and guidelines are part of the Terms. To the extent applicable, the following terms are incorporated by reference into these terms and listed in order of precedence.

  • Data Protection Agreement
  • Messaging Supplemental Terms and Conditions
  • Social Channel Supplemental Terms and Conditions
  • SAAS Services Supplemental Terms and Conditions
  • Email Supplemental Terms and Conditions
  • General Terms and Conditions (“GTC”)
  • Service Level Agreement (“SLA”)

Additionally, you may have access to other tools and services provided by Sinch and its affiliates. Any use of such tools and services may be subject to separate terms and conditions, and shall take precedence over any of the terms listed above.

Unless expressly defined in the specific document or a contrary intention appears, capitalised terms defined in the Agreement have the meaning set out in the GTC.

This Agreement shall apply to any Services that Customer self-provisions through its access to  https://dashboard.sinch.com. Sinch may use its affiliates in connection with the performance of its obligations and exercise of its rights under the Agreement.

 

Commercial

The Customer will pay Sinch the fees and taxes and all other amounts payable to Sinch through prepayments made by the Customer on the Customer’s Account in the SINCH Dashboard. The fees shall be calculated in accordance with the rates and pricing which Sinch makes available to the Customer (by means determined by Sinch) from time to time. All Recurring Fees and One-Time Fees may be deducted in advance of the applicable Service being provided and all Non-Recurring Fees may be deducted after the applicable Service is provided. Payments received from the Customer will be deposited in the currency selected during Account creation as supported by Sinch. Sinch may deduct or offset from the Customer’s Credit Balance, any sums the Customer owes to Sinch, which may include but are not limited to fees and taxes, and in the currency selected by Customer and from the same Credit Balance. The Customer will not earn interest on any Credit Balance held by Sinch. The Customer will lose the right to any Credit Balance if the Agreement has been terminated and if Sinch is not reasonably able to refund the Credit Balance, e.g. by not receiving information of relevant bank account upon request.

SINCH may modify any fees in its sole discretion upon written notice, and in accordance with the terms of Section 13.5 of the GTC (Notices), the parties agree that for the purposes of notice under this Section, such notice may be given by email and that notice shall be deemed to have been given once the email is dispatched from the SINCH email server.

 

Term and Termination

The Agreement is in force until terminated by a Party (the “Term”). The Agreement may be terminated by each Party by giving ninety (90) days advance written notice to the other Party. The aforementioned notice period for termination by the Customer shall be subject to the Customer’s full payment of any and all fixed fees regarding Services ordered by Customer with a longer notice period than ninety (90) days.

Upon termination of any Service, all fees incurred relation to the terminated Service(s) shall become immediately payable and remaining fees charged until the end of the term.

 

Changes

Sinch reserves the right, in Sinch’s sole discretion and with or without notice from time to time, to modify or update any Services (including but not limited to the features, scope, reach and functionality). Additionally, Sinch may amend the Agreement (or any part thereof), and such amendment will take effect on the date Sinch designates (or upon expiration of the minimum period of notice Sinch is required to provide under applicable law). Upon the event that there is uncertainty regarding what version of the Agreement that applies between the Parties, the version published at https://www.sinch.com/terms-of-service/ at that point in time shall apply. Sinch specifically reserves the right to make changes to such terms of service by publishing a revised version at https://www.sinch.com/terms-of-service/ (or any successor URL Sinch determines) as may be updated by us from time to time. If an amendment to the Service Agreement or Services is to the Customer’s material detriment, the Customer may terminate either: (i) the affected Order; or (ii) the affected Service, upon written notice within thirty (30) days following the effectiveness of such amendment (or by the date which the Customer is entitled to terminate under applicable law).

 

Compliance

The Customer shall (and shall ensure that the Customer’s customers, Affiliates, employees, contractors and agents shall) ensure that all use of the Services and all Data complies with applicable laws and the Compliance Rules, including but not limited to export control laws and regulations, economic, trade and financial sanctions laws, regulations, embargoes, restricted state lists or restrictive measures administered. The Customer shall provide (and shall ensure that the Customer’s customers, Affiliates, employees, contractors and agents shall provide) all co-operation as is required by Sinch to enable Sinch to comply with requests and investigations by regulators, law enforcement agencies and Service Providers relating to the Services and Data. “Compliance Rules” shall mean that the Customer shall not download any software from Sinch relating to the data calling (in-app voice calling) services in any Restricted Countries. For the purpose of this Agreement, “Restricted Countries” shall mean People's Republic of China (including Hong Kong and Macau), Iran, the Democratic People’s Republic of Korea, the Russian Federation, and/or Syrian Arabic Republic. 

 

Governing Law and Dispute Resolution

The governing law and dispute resolution as set out in section 13 of the GTC shall apply between the Parties.

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+65 315 83155

Mon-Fri 9am-6pm UTC

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