Travel & Transport
Worldwide travel and transport notifications in the palm of your hand.
Speak to your customers and grow your business with first class customer service!
- Save time and money
- Increase ROI
- Boost conversion rates
Customer experience is key; mobile messaging helps make it smooth sailing!
Boost satisfaction with automated responses
Reduce customer service and call center costs
Double ROI and send conversion rates soaring
Why travel alerts need to go mobile
Update with easeTravelling can be stressful! Delayed flights, schedule changes, cancellations...it’s vital to keep customers in the loop, and we make it possible with travel alerts and real-time notifications worldwide.
Customer supportCustomers on-the-go need quick, simple support. Whether your customers simply need to book a taxi, or something a little more complicated like a visa query, you can improve the customer experience with pre-defined answers and notifications on their favorite channels.
Cross sell and upsellMobile communication ensures a smooth journey for your customers - but it also paves the way for increased revenue! From seat upgrades to info on travel loyalty programs, keep your customers up-to-date and watch the cash flow in.
The benefits of mobile messaging
Our mobile consumer engagement survey highlighted some interesting facts and figures...
- 67% of people said they’d find notifications of a changed or cancelled travel ticket very useful.
- 53% of people said they’d find a "we’re on our way" notification from a taxi company very useful.
- 40% of people say they interact with travel businesses via mobile, yet 67% would find it useful – seize that 27% opportunity gap!
Use cases It's all about the customer journey
How an airline slashed the cost of customer care
Reduce the load on your call center & offer a superior customer experience
A well-known airline was experiencing issues with customers rebooking flights due to cancellations or schedule changes - this placed a huge load on the call center, creating a negative traveler experience.
The solution? An RCS message direct to each customer proposing alternative flights and allowing them to book and confirm on their phone.
Significant cost savings to the airline: $5 per customer support call vs $0.05 for an SMS
How to half calls to your customer care line
Increase efficiency and reduce costs by introducing AI
A travel company realized the need to increase efficiency and reduce the cost of customer support.
By adding WhatsApp as a channel in addition to email and phone, a chatbot was implemented to offer support with FAQs, combined with handover to a human agent for any responses the bot was unable to answer.
70% user satisfaction, 80% of conversations handled by bot, and 50% reduction in customer support costs
How to put a stopper in revenue leakage
Reduce fraud and increase revenue
A well-known ride-hailing company wanted to allow voice calling between drivers and customers without disclosing either’s phone number - they wanted to keep transactions in app to avoid revenue leakage.
Sinch found the answer in a second – Number Masking to hide the real number of both the driver and the caller. Security and anonymity all round!
Increased revenue, security, and brand trust due to all transactions remaining on platform
The SMS verification solution provided by Sinch was the answer to our problem. The implementation was straightforward, follow-up was quick and accurate – all we needed for a successful partnership.
Franklin Braeckman, Online Marketing Manager
Just a few of the clients we work with