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Telecommunications

Boost your business with personalized communication.

Consumers expect more from their operators these days. Build customer loyalty with rich, personal, interactive notifications!

Image of a phone handset
  • bullet point Reduce churn
  • bullet point Cut support costs
  • bullet point Easier upsell
Sinch Arc

Improve every stage of the customer journey

It's all about the experience. From prospects to long-time subscribers, we'll make sure your customers are happy and engaged - to drive business results.

Sales

Customer Care

Notifications

How Sinch brings bottom line business benefits

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    Reduce churn

    We've helped our operator clients to save millions of dollars (you read that right) by significantly reducing churn. How? All through the power of personalized bill notifications.
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    Cut support costs

    Say goodbye to expensive customer support call centers. Chatbot support via messaging can cut those costs significantly - and boost customer satisfaction.
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    Easier upsell

    Low renewal rates? Sinch can help. Personalized campaigns make it easy to offer customers what they want, when they want it - leading to higher conversion.
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Use cases

17% churn reduction & $10 million in savings

Personalize onboarding and put a stop to bill shock.


Many operators see a high churn rate after the first bill is issued. Sending a personalized video via MMS shortly before the first bill is issued to explain all charges can help significantly reduce churn, as a large operator we're working with discovered.

2.4% conversion rate

Improve renewal rates and boost conversions through personalization.


A leading French operator wanted to improve its renewal rate of smartphones with a tailored offer for early subscribers. With the help of customized Rich SMS, customers received a personal offer for exchanging their smartphone, based on their actual usage.

20% increase in NPS
40% cost reduction

Support via messaging to drive down costs.


Creating a chatbot over WhatsApp to handle common FAQs automatically, with handover to a human agent as and when required for the trickier questions, results in better call center efficiency, improved response times and higher customer satisfaction rates.

45% open rate
120% increase in conversion

Reaching a challenging target group.


Telekom Deutschland wanted to launch an exciting new concept to under 28's - a notoriously difficult age group to engage. Armed with the knowledge that younger audiences tend to ignore more traditional forms of communication, they turned to Sinch for ideas on a new way to boost engagement. Personalized Video Messaging delivered on all counts.

Sinch helped us drive increased customer engagement through personalized video messaging, which resulted in significantly improved open rates and an increased conversion to sales.

Lutz Heinel

Head of Creation Center Dialog, Telekom Deutschland

Just a few of the clients we work with

AT&T Logo Telia Logo Polkomtel logo Logo Bouygues Telecom Telekom Deutschland Logo

Create meaningful connections – with our specialized knowledge.

Mobile isn't just another channel. It's the center of customers' digital lives.