Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more

Healthcare

Reduce costs with real-time telehealth solutions.

Reach patients on their most personal devices, via secure video and messaging services, to offer medical care with improved efficiency.

Female healthworker in a speech bubble
  • bullet point Reduce no-shows
  • bullet point Improve communication
  • bullet point Revitalize trust
Sinch Arc

Video visits and text message notifications to transform the patient experience

Reduce costs and no-shows

No-shows are a problem in all aspects of the healthcare industry: missed appointments mean wasted time, resources, and money. Put e-health solutions to work and take control of appointment scheduling issues.

Reach a wider audience

Scale your services to meet the needs of more customers. Thanks to video calling, you can offer medical care to patients in rural or remote areas, or those who simply can't make it into the office.

Offer omni-channel

Video, voice, WhatsApp, RCS, or the humble text message – no matter the channel, stay focused on conversation and convenience for you and your patients. With HD quality, seamless integration, and low latency, we’ve got you covered.

Secure and reliable

When it comes to healthtech, patient and data security is paramount. Verification services, like 2FA and end-to-end encryption over channels like WhatsApp, are key in building trust in these areas, as is ISO27001 certification and an understanding of HIPAA compliance.

Today patients expect to be met on the channels and in the places that suit them. A visit with healthcare professionals on-site is not always the best fit. Consultations via video, coupled with timely text message notifications, is amping up convenience for patients and professionals alike.

Use cases

Save 11% on the cost of care of regular patients, with an ROI of $3.30 saved per $1 spent

Using healthtech and telemedicine, providers can reduce the costliness of face-to-face medical care with a healthcare professional. Telemedicine (or video visits) is the perfect solution for patients who live in remote areas and those who cannot leave their home.

A reduction of 50% in missed appointments per month - the equivalent of £160K+ saved per year

Appointment reminders via text message can result in recouping revenue from no-shows. Missed appointments cost UK GPs thousand of pounds. Messaging services like SMS or RCS have the power to slash no show rates, reminding patients of upcoming appointments, and offering the chance to reschedule if needed.

Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world.

Just a few of the clients we work with

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Create meaningful connections – with our specialized knowledge.

Mobile isn't just another channel. It's the center of customers' digital lives.