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A cloud-based communications platform to simplify customer service

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Excellent service at every step of your customer's journey

Proactive service

Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.

Text message conversation with chatbot

89%

Up to 89% customer retention rate with campaigns

3x

3x productivity improvement via predictive dialing

Self service

Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.

transportation chatbot

80%

Automate up to 80% of routine customer requests 

87.5%

Increase conversion rate by 87.5% 

Assisted service

Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.

personal shopper

60%

of customers want access to a live human agent

33%

Improve FCR by up to 30% with skills-based routing

Customer feedback

Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.

Macif

1 in 27

Only 1 in 27 dissatisfied customers complain

67%

of customer churn in preventable

Proactive service

Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.

Self service

Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.

Assisted service

Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.

Customer feedback

Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.

Conversation API

One simple API to reach customers over multiple channels and deliver a mobile-first experience that's out of this world!

Campaigns

Create and deliver personalized mobile messaging campaigns that transform brand experience.
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Cris Franco, Manager, Customer Technical Support, Yaskawa America, Inc
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Boost customer satisfaction

Every customer is unique. Skills-based routing ensures that each customer is connected to the best-suited agent, helping improve FCR. Allowing customers to contact you via their preferred communication channel further helps drive improved C-SAT.

Boost customer retention

Attracting new customer is more expensive than keeping existing ones. Using proactive service (such as automated reminders and notifications) together with post-call surveys, can help improve customer retention, leading to increased profitability.

Cut service costs

Giving customers access to self-service tools such as an IVR and chatbot can help deflect up to 50% to 80% of routine queries, saving money and freeing agents to work on higher-value tasks like cross-selling and up-selling.

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What are you waiting for? Transform your legacy contact center!

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