Sinch for Customer Care
Handle all inbound customer queries with ease and create personalized experiences at scale.
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Available 24/7
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Increase NPS
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Reduce churn
The value of conversational messaging in customer care
We power automated customer care through self-service bots and multi-channel APIs that complement your existing tools. Are you interested in serving your customers on their channel of choice? Do you want to deploy a low-code multilingual chatbot to resolve customer questions efficiently? We have the solution for your needs.
Keep your customers educated, informed and engaged with conversations that are instant, relevant, and personalized on their favorite channel.
Automated chatbots
Live chat
Voice support
Save costs and provide a better service to your customers
Make yourself available to users when and where they need it, by automating commonly asked questions and requests over any communication channel. Streamline your customer care with scripted predefined responses, or free-text capabilities in any language, powered by AI and NLP. Conversations are re-routed to a human when necessary, allowing them to focus on the more complicated requests.
Let customers call you too. Via interactive voice response and automation rules, you can quickly answer questions or direct them to the right agent. Focus on delivering excellent customer care and cut costs simultaneously.
"Thanks to myBo (customer chatbot), Belfius Insurance noted an 87.5% increase in conversions, when comparing the filed claims using myBo to the traditional insurance claim forms."
Use cases
Client benefits
87.5% increase in insurance claims
The intelligent Belfius Insurance chatbot myBo processes large numbers of insurance claims automatically - with no human intervention!
20-30% drop in HR-related questions
HR virtual assistant YODA helps the Promixus HR department to answer more than 1,000 questions automatically. It gives HR the possibility to focus on assisting employees instead of only answering questions.
120% increase in webshop orders
Sales chatbot Alix helps Proximus customers choose their best subscription package for their needs.
Whatever the scenario, we’ve got your customer care covered
Automate conversations
Use smart chatbots to support the most common questions, combined with handover to an agent. Automate free text or speech dialogues or suggest options to choose from for your customers. Key capabilities include NLP, AI, and support of 100+ languages.
Deliver omni-channel care
Offer chat support on the customer’s preferred channel, whether it be WhatsApp, Facebook Messenger, or other. Chat allows an agent to manage several conversations in parallel, increasing the efficiency of your call center.
Use voice support
Many customers still want to call to get help. Combine your voice channel with IVR, automation rules, and correct handover to an agent. Benefit from improving the customer experience and gaining cost efficiencies with your call center.
Chatlayer.ai - a Sinch Company
Your platform to build high-performing chatbots
Custom built AI, natural language understanding, supports 100+ languages
Sinch recently acquired Chatlayer.ai, a platform to build high performing chatbots. It has custom built AI that outperforms the biggest players in the market for Natural Language Understanding and provides you with insights and advice on how to improve your chatbots.
We simplify building chatbots & voicebots for our enterprise customers
Conversational design
Low code interface
Natural Language Processing
Using AI out-of-the-box without data engineers or machine learning experts
100+ Languages
Instantly understands local languages
APIs to easily connect
Connect to any back-end system or use our standard connectors
Use cases
The power of conversational messaging within customer care
Handling insurance claims
Belfius Insurance
Through the chatbot myBo, Belfius Insurance boosted the number of insurance claims submitted compared to traditional insurance forms.
87.5%
increase in insurance claims
Choosing subscriptions
Proximus
Chatlayer.ai developed a sales chatbot named Alix on the Proximus website. Alix helps customers choose their subscription package, making it easy to decide. The chatbot behaves like your best friend, as she is also on Messenger just like most consumers are.
120%
increase in webshop orders
Re-negotiating mortgages
Banking
Notify customers via messaging with options to re-negotiate their mortgage rates. Or warn customers of fraudulent credit card use, allowing them to confirm purchases deemed suspicious. Conversational messaging will enable customers to respond quickly.
20%
increase in the number of mortgage re-negotiations
Cut
call center costs and deliver a better customer experience
Answering employees
Foyer Group
With the Chatlayer.ai platform, Foyer Group launched its virtual HR assistant Léonie in less than three months. The assistant covers dozens of employee-rated questions and more. For example, employees can find out the number of vacation days they have left, report sick leave, get updates on the traffic situation while commuting or ask it to tell a joke.
Saved time
for the HR team as the assistant takes care of most queries
Automating FAQs
Online shopping
Added WhatsApp as a support channel above e-mail and phone. Chatbot supports the most common questions, combined with handover to an agent.
15%
of conversations handled without human help
180 customers in 70 countries including
See our other solutions
Sinch provides solutions within service delivery and marketing
