SINCH FOR TELECOMMUNICATIONS

Boost your business with personalized communication

Consumers expect more from their operators today. Build customer loyalty with rich, personal, interactive notifications!

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.
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How Sinch brings bottom-line business benefits

We’ve helped our operator clients save millions of dollars (yes, you read that right) by significantly reducing churn. How? All through the power of personalized bill notifications.

Say goodbye to expensive customer support call centers. Chatbot support via messaging can cut those costs significantly – and boost customer satisfaction.

Low renewal rates? Sinch can help. Personalized campaigns make it easy to offer customers what they want, when they want it – leading to higher conversion.

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See the benefits

Put a stop to bill shock

Many operators see a high churn rate after the first bill is issued. Sending a personalized video via MMS to explain charges can help significantly reduce churn as a large operator we’re working with discovered.

Improve renewal rates and boost conversions

A leading French operator wanted to improve smartphone renewal rates. With the help of customized Rich SMS customers received a personalized offer for exchanging their phone, based on their actual usage.

Drive down costs with messaging support

Creating a WhatsApp chatbot to handle FAQs, with handover to a human when required for tricker questions results in better call center efficiency, improved response times, and higher customer satisfaction rates.

Reaching a challenging audience

Telekom Deutschland wanted to launch an exciting new concept to under 28’s – a difficult age group to take on. They soon discovered that Personalized Video Messaging could engage even the most challenging audience!
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Improve every stage of the customer journey

It’s all about the customer experience. From prospects to long-time subscribers, we can help keep your audience happy and engaged – to drive improved business results.

Taking care of customers is a full-time job. Let us step in and take some of the load off with automated, personalized, mobile solutions that show your customers just how much you really care!

Keep in touch with customers at key stages in their journey. From onboarding to first bill advice, FAQs to upgrades, and everything in-between – communication builds relationships that last.

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Reports

Customer experience in a transformed world

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Reports

Telco transformed

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WhatsApp

Create automated chats, build trust, and enrich the customer journey.
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What are you waiting for?

Start engaging customers and drive business results today!