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Financial Services

Enriched relationships via customer communications management.

Image of a hand holding a bank card
  • bullet point Engage and retain customers
  • bullet point Securely build trust
  • bullet point Uplift value-added services
Sinch Arc

A communications solutions
investment that pays off

People want a rich experience with their financial institution. Offer improved banking services throughout the customer journey with our omnichannel customer communication platform.

Engage on every channel

Meet your omnichannel customers where they are by offering all your services — from onboarding to account balance, overdraft information, statements, and more — via their favorite digital channels, including SMS, RCS, WhatsApp, and Facebook Messenger.

2x click through rate on messaging compared to traditional SMS

Offer world-class security

People expect top-level security from their financial institution. You can reduce fraud and build customer trust by verifying identity with 2FA or Flash Call, using encrypted channels like WhatsApp, and working with a partner that’s ISO 27001 accredited.

40% cut in customer service costs using WhatsApp

Build lasting relationships

Consumers are becoming more and more comfortable using mobile banking. Your customer communications management can build authentic, lasting relationships with people who will listen when you have new banking services they might love.

90% of 18-24 years olds are comfortable using banking messaging apps

Why finance is going mobile

Use cases

Logo Nets

How Nets put a stopper in fraud with two-way SMS

Reduce fraud and improve customer experience.

Nordics banking giant Nets faced the challenge of communicating with cardholders quickly when fraudulent transactions were suspected. Speed was of the essence in this use case, and with two-way SMS from Sinch to support, a better user experience for cardholders as well as significant time savings for the banks was realized.

"The solution allows us to react instantly while ensuring the best UX and a high level of security"

Macif Logo

How Macif tripled customer click rate

Improve retention by reaching people where they are.

Insurance company Macif wanted to reconnect with inactive customers. Sinch designed a personalized, conversational RCS campaign to make it easy for customers to update personal details on their channel of choice, helping Macif keep them in the funnel and build stronger relationships.

3x click rate when compared to standard email

Belfius logo

How Belfius drove down costs with the help of AI

Save on customer support time and costs.

The Belfius myBo chatbot assists with processing home insurance claims. It used to be time-consuming and difficult to administer an insurance claim correctly, but with myBo, clients are guided step-by-step in a conversational way. "Thanks to myBo, Belfius noted an 87.5% increase in conversions when comparing claims using myBo to traditional insurance claim forms."

2,000 claims managed per month, the equivalent of 5 FTEs saved

How SMS helped a bank build a more personal service

Support via messaging to drive down costs and build stronger relationships with customers.

A bank in France wanted to automatically send customers their personal advisor’s contact information. Sinch built a campaign that used CRM data to send each customer a rich SMS message which invited them to add their advisor’s contact card to their phonebook with just a few clicks.

How a bank boosted loan applications with easy, automated acquisition

A well-known bank wanted to make it easier for customers to check their loan eligibility. Sinch worked with the bank's IT system and Adobe Campaign to switch to mobile marketing. Now the bank’s SMS campaigns use personalized data to let customers generate credit applications right on their phones.

3.7% conversion rate 90x estimated ROI

How will banks navigate the post-COVID era? Insights from our global consumer study, Banking disrupted, point the way forward in a transformed landscape.

Just a few of the clients we work with

Nets logo Belfius logo Nordea logo Macif Logo Foyer Logo

Create meaningful connections – with our specialized knowledge.

Mobile isn't just another channel. It's the center of customers' digital lives.