Report
See why the Gartner independent analysis ranked Sinch #1 for both multinational organizations and video communications Use Cases and what this means for your platform strategy.
The Critical Capabilities report, released alongside the Magic Quadrant ™, evaluates vendors based on critical capabilities considered by Gartner as key differentiators in the CPaaS market.
Sinch ranked first for the Multinational Organizations Use Case and Video Capabilities.
We believe that this affirms our position as a trusted partner for global, scalable, and intelligent communications.
We see these placements as a testament to our ability to:
Drive meaningful transformation for our global enterprises with complex, cross-border communication needs.
Empower businesses to integrate high-quality, low-latency video communication into apps and workflows.
We believe our global Super Network and comprehensive suite of advanced CPaaS capabilities ideally position us to empower enterprises to improve customer experience and build deeper customer connections, with unmatched reliability and simplicity.
Why enterprise leaders choose Sinch over the competition: 175,000+ businesses — including Google, Uber, PayPal, Visa, Tinder , and many others — rely on Sinch’s Customer Communications Cloud to connect with their customers and enhance every step of their journey through mobile messaging, voice, and email.
★ ★ ★ ★ ★
“Sinch simplifies communication with our customers and makes sending emails, messages, and voice communication easy. With enhanced engagement, we have realized improved customer experience. ”
★ ★ ★ ★ ★
“I have been extremely happy with everything from implementation through use. The company set everything up and handled the integration. The product works flawlessly and I have zero complaints. As someone who handles relationships with a number of vendors, they have been one of the best and most responsive companies I have ever dealt with.”
★ ★ ★ ★ ★
“Sinch is easy to work with, it’s just that simple. The Reps are always available when I need their help, they’re on time with deliverables and thoughtful when needed most.”
Gartner, Magic Quadrant for Communication Platforms as a Service, Lisa Unden-Farboud, Pankil Sheth, Ajit Patankar, Brian Doherty, 24 June 2025.
Gartner, Critical Capabilities for Communications Platform as a Service, Ajit Patankar, Pankil Sheth, Lisa Unden-Farboud, Manoj Bhatia, 29 July 2025.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Sinch.
