Sinch Engage’s content engine delivers an unparalleled personalized messaging experience, with no limits on variability. Every customer experiences your message in the most relevant channel as if it was made just for them. It’s the only way you can push content to a mass audience while maintaining a 1-to-1 connection. The customer gets something relevant and considerate, while you get: less churn, fewer calls to your customer care center, more revenue and improved brand perception. Personalization in marketing truly is the foundation for building an extraordinary customer experience.
Hand-crafted quality at an assembly-line scale.
Attributes, tools & services
- Data hub
- Segmentation targeting
- Campaign management
▷ Digital Ads
Putting relevancy where it’s most relevant
Sinch Engage is the only mobile messaging platform that delivers true video, rich media, and content personalization. Customers’ phones are always on and always at hand—they’re deeply personal devices.
As a result, the content you push must be tailored to the individual if you’re looking to maximize engagement and minimize opt-outs. With our personalized messaging platform, you can not only personalize a video, but also deliver a wide range of media directly to your customer’s mobile device – all fully personalized, at scale, with no limits.
How do Sinch Engage offer personalized messaging?
We work closely with enterprises to help Personalized Messaging dreams become a reality.
Working through a meticulous process of data management, segmentation targeting and campaign management Sinch can make personalization in marketing a breeze across a range of channels.
First Bill Explainer
Mobilitia Wireless wanted to help their customers understand the difference between the plan they signed up for and the price difference on their first bill. They needed customers to understand how activation fees and pro-rated charges would impact their first bill, and ONLY their first bill. We were able to utilize Mobilitia’s data to deliver personalized, highly relevant explanations to each customer—reducing churn and calls to customer care.
Frequent Flyer Club
Mobilitia Air wanted to encourage rewards club members to be more aware of the travel rewards associated with their membership level. At each level, members gain access to a variety of bigger and better travel perks. Combining visual storytelling with a summative look-back on the past years travel accomplishments, customers were encouraged to see how many points they’ve earned, and how many they needed to achieve the next level!
- Activation date
- Rewards tier
- Air time
- Reward points
- Qualified offer
Cascade used to notify customers of their rewards points with a plain text message (SMS). However, they wanted to increase the visibility and effectiveness of these notifications. We helped them upgrade the customer experience by developing a dynamic mobile flyer. The content was the same as their existing text efforts, but the mobile flyer allowed them to use brand colors and compositional hierarchies to guide customers through the information.
- Customer name
- Total rewards points
- Points until next reward
- Next reward points
- Current rewards coupon
- Unique barcode ID