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Business Support System

Business support for any subscription-based service

The Sinch BSS products were divested to eRate on February 1st, 2021.

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  • The right-sized solution

    Our BSS is ideally suited for challenger operators & service providers. If you want to focus on innovation rather than administration, bundle all your digital services together under one roof, & have real-time control for all bills and services, then our BSS is the perfect fit to help you gain a competitive advantage.

  • Fast time to market

    Our BSS comes with a centralized product catalogue which allows you to quickly & easily orchestrate offerings and business rules. It's tightly integrated into other modules to give you a high level of configurability & process automation to help services, products & campaigns enjoy a short time to market.

  • Cost effective operation

    Thanks to our BSS you can achieve high levels of automation & integration through configuration without the need to get software developers involved.

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Find out more about our BSS...

The perfect fit for Digital Service Providers & Challenger Operators

The Sinch BSS is the perfect fit for Digital Service Providers and Challenger Operators who want to focus on innovation rather than administration. Our BSS centers around robust, highly automated business processes – all the way from product idea to revenue assurance, while the easily configurable, flexible framework approach and plug-in architecture allow processes to be customized to suit your specific needs. Our BSS ensures cost-effective operations without sacrificing the opportunity to differentiate and succeed in a highly competitive market. 

Main business processes

At the core of the Sinch BSS is a TM Forum based Product Catalog that allows definition and management of your product offerings, including business rules, price, documents and data.

Sinch Business Support Systems Diagram

Automate & integrate

Our software is fully integrated all the way from product definition and pricing, via order handling and provisioning through to rating, billing, invoicing and payments, allowing it to be product catalog driven, automated and agile

The Sinch BSS comes with advanced automated processes as well as the ability to integrate easily into external systems. It can also be designed directly inside an application using our Integration Framework, which requires no advanced software development or skilled developers, meaning automation and integration can be achieved without sacrificing time to market.  

Supporting functions

The Sinch BSS comes with a wide range of supporting functions and an advanced framework for scheduling batch jobs, allowing your business processes to be fully automated, saving valuable time and resources:

  • Inventory management
  • Task list management
  • Reporting
  • TV channel management
  • Number porting
  • Job management
  • Reseller management
  • Customer groups

Real-time BSS

By combining the Sinch BSS with our Online Charging System (OCS) and Policy Control (PCRF) products, operators offering mobile, VoIP or Fixed Line services can reap the benefits of a true, pre-integrated, real-time BSS solution:

  • BSS – CRM, revenue management with Product Catalog and flexible automated processes
  • OCS – Real-time rating, charging and balance management of all usage-based services regardless of pre or postpaid payment form  
  • PCRF – A 3GPP compliant PCRF for policy control, service differentiation and QoS management in the packet core network