Why build conversations with Sinch
Create omnichannel engagement through automated conversations
Reduce cost-to-serve through self-serviceAutomate customer care inquiries to meet your customers’ needs for fast, accurate and reliable responses.
Increase conversion ratesInteract with your customers on their preferred messaging channels with relevant and actionable content that converts.
Create upsell opportunitiesLeverage data insights and personalized messaging to turn conversations into sales opportunities.
Keep the conversation relevant across the customer journey
Automate 80% of inquiries
Most customer support issues related to order management can be automated with conversations - saving you time and money.
Reduce churn by 15%
Personalized rich messaging builds trust and helps you maintain customer loyalty.
Increase revenue up to 25%
Conversational messaging helps you promote your offerings consistently, boosting up-sell and cross-sell campaigns.
Create meaningful connections and deliver value
Visual flow builder
Design your conversation rules visually, with an intuitive user interface
Create one conversation flow, activate it on your customers' preferred channels
Enhance programmable conversations with natural language processing and intent-based routing
Rich content management
Add rich media, interactive responses, personalized content that optimally match each channel
Easy to integrate
Design the flow rules and integrate them with all your existing applications, create custom modules – all in one place
Draw insights, integrate them with your customer data, using security compliant logs and analytics