Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more

Build, enrich and optimize omnichannel conversations

Automate customer interactions across all messaging channels for a seamless customer experience

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Why build conversations with Sinch

Create omnichannel engagement through automated conversations

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    Reduce cost-to-serve through self-service

    Automate customer care inquiries to meet your customers’ needs for fast, accurate and reliable responses.
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    Increase conversion rates

    Interact with your customers on their preferred messaging channels with relevant and actionable content that converts.
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    Create upsell opportunities

    Leverage data insights and personalized messaging to turn conversations into sales opportunities.
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Insights

Keep the conversation relevant across the customer journey

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Automate 80% of inquiries

Most customer support issues related to order management can be automated with conversations - saving you time and money.

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Reduce churn by 15%

Personalized rich messaging builds trust and helps you maintain customer loyalty.

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Increase revenue up to 25%

Conversational messaging helps you promote your offerings consistently, boosting up-sell and cross-sell campaigns.

Features

Create meaningful connections and deliver value

Visual flow builder

Design your conversation rules visually, with an intuitive user interface

Omnichannel ready

Create one conversation flow, activate it on your customers' preferred channels

NLP support

Enhance programmable conversations with natural language processing and intent-based routing

Rich content management

Add rich media, interactive responses, personalized content that optimally match each channel

Easy to integrate

Design the flow rules and integrate them with all your existing applications, create custom modules – all in one place

Analytics

Draw insights, integrate them with your customer data, using security compliant logs and analytics

Talk to our experts

Contact our expert team to discuss our products and solutions.

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    Reduce cost to serve
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    Increase conversion rates
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    Create upsell opportunities
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