Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more

Multichannel customer care from one inbox

Respond to customer inquiries in real-time

Sinch Arc

Why use Chat Inbox?

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    Your customers love to chat

    Let customers chat with your brand like they chat with their friends. Is it WhatsApp, Facebook Messenger, RCS, SMS or Viber? Cover them all and offer a unified omnichannel chat experience.
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    Chat is a win-win

    Reduce the cost of handling inbound voice calls with chat. Maintain customer engagement and handle multiple chats at a time.
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    Create interactive experiences

    Make your support channels engaging. Exchange video, links, documents, and media securely.

Benefits

A lightweight omnichannel live chat application

Multichannel ready

Chat Inbox gives access a growing list of channels, WhatsApp, SMS, RCS, Facebook Messenger, Viber and more from the same inbox.

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Chat is preferred by users

3x uplift in NPS score when using chat vs. voice
Utility company introducing WhatsApp as support channel

Lower total cost of ownership

-30% cost when using chat vs. voice
Utility company introducing WhatsApp as support channel

Bring customer service directly to the messaging app

Full 360 view into chat history

Retain full conversation history and context on any messaging channel they choose. Create consistent and reliable customer service.

Save your team time and effort

While maintaining gold standard customer service. With Sinch Chat Inbox, your team can easily interact with multiple customers at once.

Seamless handover from bot to human – and back

For complex consumer requests, bring the full conversation history to your support team. And reduce manual handover by assigning rules in your contact center.

Unify your multichannel messaging with Chat Inbox

SMS

WhatsApp

RCS

Messenger

Viber

Features

A lightweight, web-based multichannel live chat app

Multichannel ready

Chat Inbox gives access to a growing list of channels, WhatsApp, SMS, RCS, Facebook Messenger, Viber, and more from the same inbox.

Get started with zero IT integrations

Getting started is easy! Empower, guide, and archive all employee-customer interactions in one lightweight web application.

A perfect fit to your evolving customer care system

Use it to simply respond to incoming inquiries on your channels or together with a conversation automation platform for bot-to-human handover.

Meet your customers where they are

Limited by email or phone as your only support channels? Bring in a human agent for the complex issues.

New to omnichannel messaging?

We’ll work with you on best practices for conversation strategy and design. Sinch's omnichannel experts are on your side.