Prevent unlawful robocalls with call authentication
Improve customer experienceFight against fraudsters that illegally spoof caller IDs and bother your customers. Give customers a reason to start picking up the phone again.
Establish voice securityRestore the value of voice by allowing customers to see that your call has been authenticated with a trust indicator like a checkmark or “Caller Verified” text.
Increase call answer ratesWhen people can’t trust that callers are who they claim to be, they stop answering even legitimate calls. Caller ID authentication ensures customers feel confident saying hello.
Help customers know who’s really calling
STIR is short for Secure Telephone Identity Revisited and SHAKEN stands for Secure Handling of Asserted information using toKENs. Together they’re authentication standards, allowing for verification that calls come from a real caller ID.
STIR/SHAKEN attestation given to calls is an important input that can improve the reputation score of your phone calls making your customers feel more comfortable answering your legitimate calls.
Increase transparency and trust in phone calls
Let end users know your calls are legitimate with the STIR/SHAKEN solution.
Take steps to restore and build consumer trust
This is an industry-standard caller ID authentication technology, so you can feel confident in a solution that’s backed by federal and industry best practices.
When adopted, carriers can present a trust indicator, like “Caller Verified,” to recipients’ phones letting them know it’s ok to pick up and say hello.
Phone hijacking traceback
If a caller abuses STIR/SHAKEN, they will be held accountable with near-instant traceback by regulatory groups and law enforcement.
Mitigate spoofed robocalls and, in turn, increase answer rates by reducing the number of legitimate calls marked as spam.
Talk to our experts
Build trust and fight robocalls with STIR/SHAKEN:
Enhance customer experience
Improve voice security
Increase call answer rates