About Interactive Media
Interactive Media is a global developer of telecommunications software, Conversational AI and customer experience applications. Virtual Agents are revolutionizing the customer experience, greeting customers both on web pages or other text-based channels, and over the phone. Interactive Media is a leader in Conversational AI-based Virtual Agents, with dozens of customers around the world and an excellent record of interactions resolved in self-service mode.
However, Virtual Agents deployments need to be integrated with the Contact Center software suite that powers the human agents of the same organization to fully serve customers and provide the best customer experience. Since integration with different Contact Center suites requires different, nonstandard, interfaces, not all Virtual Agents interoperate smoothly with all Contact Centers. Interactive Media’s Virtual Agents integrate with Sinch Contact Center.
• Digital Assistant that integrates with Sinch Contact Center