Hootsuite's new offering, SparkCentral platform is a live chat platform for agents and a complete social customer care solution that allows a seamless hybrid fall-back set-up between agent and bot. It is simple to implement and easy to scale. And with one out-of-the-box integration between Chatlayer and Sparkcentral, it’s easier than ever to step up your customer care game and deliver a 5-star experience to your customers every time.
From smart social listening and engagement to AI-powered social commerce and customer care, Hootsuite has the scalable platform, deep expertise, and bold vision to help your organization deliver world-class digital experiences to your customers at every stage of their journey.
Hootsuite is a social media management platform, created in 2008. The system's user interface takes the form of a dashboard, and supports social network integrations for Twitter, Facebook, Instagram, LinkedIn, Pinterest, YouTube and TikTok.i Hootsuite is used in almost every country and territory in the world—200 and counting. And more than 200,000 paying customers use their platform to tell their stories, engage with their audiences, and build businesses.
Antoinette Esquerdo / Partner Manager