2Grips is a service management tool focused on optimizing your services in terms of quality, costs, manageability, and transparency. They focus on both your organization, your processes, tooling, and your people, offering a unique total approach.
2Grips has extensive experience with the implementation of service management tools, supporting your processes. Each of these tools has a self-service portal where customers can get answers to their questions, report problems or make requests.
Partnership with Sinch
Through the partnership with Chatlayer, the conversational AI product of Sinch this self-service portal is further expanded with a smart, virtual assistant.
With this partnership, you will be able to ensure an efficient handling of support requests by setting up a customer-centric support organization.
Jordy Mertens / COO