Conversation API

Trusted by global brands

Multi-channel conversations in one seamless thread

Consistent messaging across your users' preferred channels

Continuous conversational flows from channel-to-channel—no need for repeated chat configurations after you define the message flow.
Streamline customer service with one API

Design interactive chats for customer-driven questions. Automate FAQs and simplify Q&A, saving time, and overhead.
Hand over access across tools, agents, and bots

Pass conversation history to your support team. Assign handover rules in your contact center to reduce manual handoffs.

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Meet your customers on their preferred app

Conversation API is a messaging API that allows businesses to simply and easily communicate with their customers on their channel of choice with industry-leading intelligence, integration, and personalization.

Streamline customer service

A next-level customer experience means being available on your users’ preferred channel. Conversation API makes it easy to receive and respond to customer requests, even if the user switches channels. And as new channels become available, you can easily add them into your messaging suite.

Easy to integrate

We understand the complexity of engaging over multiple channels. Conversation API enables streamlined onboarding, unified account creation, registration, and configuration – no need for individual account management. Reduce manual channel maintenance and technical debt.

Branded user experience

Users prefer to engage with brands on a familiar mobile channel. Respond to inbound requests or send alerts with context and continuity.

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Making the complex simple

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Easy integration

Fits with your CRM, business system, or campaign tools. Customize your integration to suit your business needs.

Popular channels access

Integrate once and connect to customers on an ever-growing number of channels.

One contact profile for all channels

A unified contact profile means you don't have the overhead of managing separate channel identities for your customer base.

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Talk to us about channels that matter to you

Talk to an expert

Your go-to API for omnichannel messaging