Conversational customer engagement: the key to futureproof digital CX

White paper
Omnichannel
Conversational Messaging
CPaaS

Ready to futureproof CX and increase ROI for the entire customer lifecycle? There’s a clear, winning strategy. Make it easier to talk when and where your customers want. 

In a new white paper, leading independent analyst firm, IDC, examines the latest research from a global study of CX experts commissioned by Sinch. 

Get ready to engage on any channel!

Find out why conversational customer engagement matters
Explore new use cases across the entire customer lifecycle
Dive deep into messaging channels that engage and delight
Discover game-changing technology that makes the magic happen
Download now
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As enterprises emerge from dealing with the impact of COVID-19, re-architecting their IT infrastructure to leverage digital platforms will be a major priority, and customer experience is the top driver of these investments as it directly impacts the organization's bottom line.
Courtney Munroe • Research Vice President for Worldwide Telecommunications Research, IDC
"Digital Customer Experience: Leveraging Conversations to Drive Innovation and Differentiation in the Enterprise," IDC White Paper doc #US48593121, January 2022

Key insights

Go beyond regular customer care and discover new and exciting ways to transform digital engagement, optimize omnichannel experiences, and reduce costs! 

 

Download IDC's White Paper and discover how you can win big with conversational customer engagement. 

79%

of respondents have initiated or plan to implement conversational customer engagement within the next two years

22%

of companies use more than three channels for conversational engagement

82%

of global enterprises are using conversational customer engagement to support customer service

35%

of organizations allow a customer to transfer from a chatbot to a live agent for enhanced support

 

 

 

 

TRUSTED BY YOUR FAVORITE COMPANIES

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Nearly 80% of companies

will implement conversational customer engagement to improve customer experience.

 

 

Get the white paper

 

 

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