Subscribers expect to be in control of their digital experience, customize services, receive offers based on their needs and habits, control their spending and interact with service providers on their own terms. When a provider cannot meet these expectations subscribers can easily move on, accessing their favorite digital services via any other provider. Empowering customers is key to success!
Today the motto of adapt or die has never been more relevant, meeting your customers on their terms will be key to your success and will no doubt require an offering of:
- Product customization – allow customers to design their own service packages
- Full access to and control of all account information in real-time
- Flexible APIs to allow for integration with relevant customer care and self-care interfaces
- Integrated Charging and Policy Control with real-time charging capabilities
To offer a superior customer experience, our Consolidated Policy & Charging Solution combines real-time charging with policy management which allows the creation of an experience that’s both relevant and valuable to customers.