News Articles | Sinch

Sinch launches AI-powered Smart Conversations for Conversation API

Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API

Sinch recognized as a Leader in IDC MarketScape for CPaaS

Sinch recognized as a Leader in IDC MarketScape for CPaaS

Announcing Sinch IP Connect for direct connections

Sinch extends Super Network for Voice with international IP Connect

Sinch and Synoptek

Sinch announces Microsoft Teams professional and managed services partnership with Synoptek

Salesforce and Sinch partnership

Sinch announces strategic collaboration with Salesforce through enterprise-grade messaging solution

50th anniversary of first mobile phone call

On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up The Gym, Sports, Netflix — Even Sex — Than Their Phone

Laurinda Pang

Sinch appoints Laurinda Pang as CEO

Lady sat at PC looking at Teams app

Sinch announces Operator Connect for Partners

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Sinch Named Adobe Digital Experience Technology Partner of the Year—Customer Journeys

Email campaign image

New Research: Majority of Businesses Consider Email Programs Vital to their Success —Despite Being Under-resourced

Woman on tablet with headset

Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP® Store

Acrobits

Acrobits leverages Amazon Chime SDK to enhance its communication apps with embedded collaboration

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Digital identity fraud

5 things you need to know about online identity fraud

Image shows abstract depiction of one time passwords for secure messaging

What is a one time password (OTP)? Features and benefits explained

Woman looking at her mobile phone with icons of conversational messaging channels around her

How to nail conversational messaging

Illustration shows chat bubbles and icons that indicate customer interaction

What is customer engagement? The complete guide for 2023

Mobile phone with omnichannel communication capabilities

What is omnichannel customer service? Definition, benefits, strategy, and more

A person in a green shirt with a white collar and red over-ear headphones sits at a desk in a blue chair. They're using a computer to run multiple channel operations, including chat, email and voice.

The future of contact centers: 10 trends and predictions

Monitoring and risk assessment: preventing SIM-swap fraud

Which version of WhatsApp should you use?

Differences between WhatsApp Business vs. WhatsApp explained

Omnichannel marketing experience

Omnichannel vs. multichannel: What's the difference

Illustration depicts a person's mobile phone sending and receiving short code messages

Short code texting: What businesses should know

sinch programmable voice

How does programmable voice improve last mile delivery?

SMS for retail featured image with phone surrounded by messaging icons

SMS for retail: benefits, best practices, and use cases

Hand holding mobile phone with messaging bubbles to show customer experience in financial services

Future-proofing customer experience in financial services

Illustration shows a hand holding a lightbulb over a yellow background.

Customer experience transformation: What it is + how to boost your CX strategy

A person in a yellow shirt and brown hair wearing a headset talks to a customer on their mobile phone in a yellow shirt with black hair. Also connected is a third person checking their email on their phone, wearing a green shirt and yellow backpack with a yellow hat and red headphones.

The 4 best customer service channels to improve your CX + implementation tips

What is 10DLC messaging? A step-by-step guide

What is 10DLC messaging? A step-by-step guide

A person in a yellow shirt uses a phone to message a business. A chat agent in a blue shirt with red hair and glasses operates a computer to chat with the customer.

What is business messaging? Best practices, pitfalls, and examples

Sinch named a Leader in IDC MarketScape for CPaaS

Sinch named a Leader in IDC MarketScape for CPaaS, 2023