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Salesforce Connections

Location: Online

15 June 2021 - 08 July 2021

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Breaking boundaries, creating connections. That’s the power of digital everywhere.

We are super excited to be one of the sponsors of 2021 Connections!

Tune into our on-demand session on “How to use mobile channels to drive the future of customer experience” – join us as we explore how richer forms of messaging are creating engaging customer experiences. We will also share tangible use cases on the ways Conversational Commerce is shaping buying behavior and what to expect with this accelerating trend.

Sign up to our round table or workshop as we take you on a journey through Conversational Marketing.

Round table 1:
Manage customer expectations by using social apps for 100% reach

News flash: Millennials and younger generations aren’t reading emails. They’re overloaded! So how do you tap into their world and get noticed as a brand to business with? Businesses need to shift their communication to social apps – the new channel of choice to reach your end customer. Learn how to grow your mobile strategy, while matching the fast demands of consumers, and discover the value of engaging customers on their preferred channels. Worried about security and the risks through mobile messaging? Don’t worry – we’ll break down the best ways to prevent threats.

Date & time: Jun 15, 11am PT – register today

Round table 2:
How to convert 35x more business with WhatsApp

Conversations are a huge part of our everyday lives, so naturally, conversational channels should be part of your marketing strategy! These channels are key to increasing sales and reducing the cost of lead acquisition. Join our roundtable discussion to find out how several businesses increased their sales and reduced cost through conversational channels in LatAm. We will discuss the challenges the businesses overcame to cut call center costs, and the opportunities they could take advantage of, by offering these channels to their customers.

Date & time: June 24, 11am PT – register today

The untapped opportunity of WhatsApp customer engagement

What works – and doesn’t work – on WhatsApp? Don’t miss this workshop where Sinch and Salesforce Marketing Cloud will share their global insights. We’ll discuss everything from market specifics in terms of content, to number portability, personalization, and more. The workshop will explore what else is needed to effectively use the channel, without overstepping the mark of what is a very personal channel usually reserved for friends and family.

Date & time: July 8, 11am PT – register today

Reserve your seat and find out more!


Michael Ricci

VP Partner & Channel Strategy - Sinch

Ana Beatris Mori

Head of Strategic Partnerships - Sinch

Heather Share

Heather Share

Solutions Consultant - Sinch

Jon Campbell

Product Director, Rich Messaging - Sinch

Cansu Berkem

Product Management Director - Salesforce

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