Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more
LA Skyline


Location: Los Angeles, USA

22 October 2019 - 24 October 2019

Sinch Arc

MWC LA is back and team Sinch will be there in full force.

We are delighted to host an exclusive speaker session on how “Personalized Video Messaging is Changing the Rules of Engagement”, taking place on 23rd October between 10am and 12pm. Check out the agenda below and register to our session here.

10:00 – 10:25
Evolving Your Customer Communications with Personalized Rich Media
Learn about the advances in personalized rich media, why it’s important, how it works and what high value customer experiences it can offer today. We’ll show examples of personalized customer experiences, the business impact it is delivering in market today, and how it can be the solution to the love/hate relationship consumers have with marketing communications.

10:30 – 10:55
The Art of Customer Relevancy
Understand customer pain points and ways to stay relevant in a digitally transformation era using customer data and analytics.

11:00 – 11:25
The State of Customer Mobile Engagement 2020
Businesses have an unprecedented opportunity to engage with consumers at the time and place they desire, but how will brands capitalize on these new opportunities, and are consumers ready and willing? We’ll reveal the latest findings from the Sinch State of Customer Mobile Engagement Report 2020.

11:30 – 11:55
The 10DLC Evolution
With carriers set to eradicate the compliance issues shared Short Codes have caused, a properly vetted, dedicated 10DLC for each business case is the answer. We’ll focus on what they are, their capabilities, how they could be a cost-effective way to engage with your audience and look at benefits from the aggregator, customer and carrier perspective.

Interested? Sign up to our session here.

Find us in Executive Meeting Rooms P.109 & P.110 or even better, get in touch to book a meeting with the team.



22 Oct 2019 - 24 Oct 2019


Los Angeles, USA

Want to book a meeting?


We'll be going, will you?

Image showing Michael Ahearn in a speech bubble

Michael Ahearn
VP Customer Development & Strategy

Photo of Sinch's Jonathan Bean

Jonathan Bean

Photo of Sinch's Petter Bengtsson in a speech bubble graphic

Petter Bengtsson
Head of Americas

Fred Cei, Senior Director Business Development

Fred Cei
Senior Director Business Development

Photo of Heidi Kimble, Director of Analytics & Insights at Sinch Engage

Heidi Kimble
Director of Analytics & Insights at Sinch Engage

Photo of Michael Ricci in a speech bubble

Michael Ricci
Master Principle Solutions Architect – Oracle

We'll be here

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