Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more
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MEF Connects Rich Communications

Location: Online

29 September 2020 - 01 October 2020

Sinch Arc

We are proud sponsors of MEF Connects Rich Communications, and will be presenting throughout the event to talk about CX, Conversation Messaging and how to build a successful customer engagement strategy. Don’t miss out! Find more information on our sessions below:

In Conversation with Sinch and Customer Contact Week: Mobile & Conversational Messaging – The Centerpiece of CX

Date & time:
29th September at 4pm (CET)

Our VP New Technology, Michael Ricci and CCW discuss how consumers are looking for more from their messaging experience.  Having tried and tested many approaches to messaging, businesses are now looking for newer channels like RCS, WhatsApp, Faceook Messenger, Viber and other emerging mediums to have “conversations” with their consumers. Join to understand the impact of this trend going forward and learn how to successfully adapt messaging programs to this new reality.

Chat About Omni-channel: Top 3 must-haves for building an essential customer engagement strategy

Date & time:
30th September at 6pm (CET)

Matt Ramerman, President will take a look at how businesses are transforming their customer engagement through personalized messaging. Find out how to drive revenue, lower customer churn and boost customer satisfaction. The session will be followed by a panel session, where Matt will be joined by Rick van Esch, CEO, Chatlayer.ai (a Sinch company) and Jon Campbell, Product Director, Rich Messaging.

MEF Connects Rich Communications


29 Sep 2020 - 01 Oct 2020



Get in touch with us!


    Hear from our experts!

    Photo of Michael Ricci in a speech bubble

    Michael Ricci
    VP New Technologies

    An image of Matt Ramerman within a speech bubble graphic

    Matt Ramerman

    Photo of Sinch's Jon Campbell in a speech bubble graphic

    Jon Campbell
    Product Director, Rich Messaging

    Rick van Esch

    Rick van Esch
    CEO, Chatlayer.ai

    Sinch Arc

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