E-commerce can offer a highly engaging shopping experience, even more so than brick and mortar at times. You can online shoppers access a better version of the brick and mortar experience from anywhere. Real-time communications like video, voice, and instant message, means retailers can personally engage, support, and provide the exceptional service that will set them apart from the competition and create lifetime customers.
Does a user have a quick question about an item or service? An in-app chat with someone from the team can help someone make a buying decision faster
Videos can better showcase your products and new merchandise, making the shopping experience more engaging and encouraging conversions
Enable shoppers to place a call to your customer support team or to one of your stores from within the app for a seamless UX and to provide valuable call context for faster resolution times
SMS can help you drive app downloads and encourage repeat visitors with notifications of lower prices or flash sales