Add a valuable customer support layer with in-app calling and screen sharing. Retain complete flexibility over your UI and enhance your app with video and voice calling for a streamlined UX while giving your customer support team valuable user context from recently viewed products to most recent purchase. You can decrease app and call abandonment with in-app offers and promotions pre-call and while on hold and design a post-call screen that gets results by encouraging app store ratings, showing a survey, or displaying a relevant promo code.
Calling can be placed anywhere in the app menu so that you can provide callers with relevant in-app offers and promotions pre-call and while on hold
Integrate your call center with Sinch to make or receive calls through SIP origination and termination, ideal for routing calls from your app or phone to your customer support agents
Verify user phone numbers quickly and effectively to streamline communications between users and customer support
Decrease call and resolution times with in-app screen sharing, so that your customer support team can see exactly where the user is and what may be going wrong