Sinch is ready for GDPR

GDPR (European General Data Protection Regulation) is a new set of regulations in force from the 25th May 2018.  These rules have been created to strengthen and protect the personal data of European Union (EU) data subjects, and are designed to cover the rights of EU residents and citizens in terms of privacy, the protection of personal data, security of that data, and consumer consent in a world of increasing data flow between businesses and consumers across the world.

If you store and process data of anyone located in the EU or communicate with them then you are required to be GDPR compliant regardless of where you are based geographically.

GDPR updates and replaces the data protection laws currently in place, and is directly enforceable in each EU member state. GDPR will result in a lot of changes to the way that data is handled, tracked and stored for organizations in the EU.

Strong privacy, data protection and security are at the heart of our mission and as such we have been working diligently to prepare for the EU GDPR legislation and are fully compliant. We are committed to helping our customers be compliant with their Cloud Communications activities too.

Take a look at our Guide To GDPR & Enterprise Messaging for more information on what GDPR is and how to stay compliant.

“Trust and Security are our highest priority. We have gone above and beyond to create infrastructure and connectivity that guarantees GDPR compliance.”


What have we done to ensure we are GDPR compliant?


Restricted file storage

We are ensuring that log files are stored for the absolute minimum amount of time after this time has passed, all data is anonymized.


Trained support teams

We have a team of GDPR trained support teams to ensure data does not leave the EEA whilst making its way through the support process.


Data protection agreements

We are encouraging all of our customers and suppliers to sign our Data Protection Agreement (DPAs).


Appointed a Data Protection Officer

We have appointed an internal Data Protection Officer to ensure we monitor and maintain GDPR compliance.


Find out more


Client data protection agreement

If you’re a Sinch client sign our new Data Protection Agreement to be legally covered for GDPR compliance regarding Sinch acting as a data processor for your data.


Read our GDPR guide

For a complete picture on GDPR download our Guide to GDPR and Enterprise Messaging.


Our sub-processors

Find out more about the people who process data on our behalf, our Sub-Processors.


An illustrated guide to GDPR

This illustrated guide to GDPR from Teach Privacy is a handy reference tool to explain GDPR in simple terms. It lays out all the roles of those involved in complying with GDPR, as well as their responsibilities. It also explains the rights of consumers, or ‘data subjects’, whose data is being stored and processed by businesses offering goods or services within the EU.

An illustrated guide to GDPR