Symsoft AB, the operator division of CLX Communications AB (Publ) – XSTO:CLX, has announced that its Symsoft Telecommunications Platform has achieved VMware Ready™ status for Network Functions Virtualisation (NFV). This designation indicates that after a detailed validation process the Symsoft platform has achieved VMware’s highest level of endorsement, and can be found on the VMware Solution…
Type: News Article
Symsoft, the operator division of CLX Communications AB (publ.) (XSTO:CLX), have extended their existing Value Added Services solution at Polkomtel’s operator brand, Plus by fully deploying the Symsoft MMSC. Polkomtel, one of Poland’s leading telecommunications operators, serve over 9,6 million mobile telephony subscribers in the Polish market. The Symsoft partnership with Polkomtel started more…, About Polkomtel, , Polkomtel is one of the leading Polish mobile telecommunications network operators. It belongs to Polsat Group, the largest provider of integrated multimedia services in Poland, offering a complete package of multimedia services: pay TV via satellite, terrestrial and online broadcasting, mobile and fixed-line telephony, data transfer services and broadband Internet access, mainly in LTE and LTE-…
Type: News Article
Type: Component Page
Type: Component Page
Depending on the size of your business, you might have anywhere from a few people that you need to communicate with during COVID-19 to as many as thousands or tens of thousands or more. Despite the vast differences in the size and structure of organizations, a common denominator is the need to respond accurately, quickly, and with consistent answers. For many, chatbots are fitting the bill. The…
Type: Blog Article
Cyril Puget, the co-founder of myElefant, analyses the new uses of mobile messaging and the challenges for companies. Video interview conducted by Mobile Marketing Association France., A new twist in messaging?, Cyril Puget – Usage has changed: the use of email to communicate with family and friends has decreased significantly in favor of messaging applications. It started with SMS, then Facebook Messenger & WhatsApp. Even my mother uses WhatsApp. The challenge now for companies is to catch up with their consumers’ habits to talk to them in the same way and through the same channels as these…, Is there a use beyond the customer relationship?, CP – Companies have begun to focus on messaging applications through the lens of customer relationship management. What you have to understand is that messaging applications offer a huge range of features that include customer service, communication, and promotional or relationship marketing. Any conversations that companies had with their customers through channels such as email, a call center,…, Conversations that improve conversion?, CP – What we notice at myElefant is that we have an extremely high level of user engagement, with an average of 20 interactions with the brand for each campaign sent out, and an attention span of around two minutes. The major advantage of messaging apps is that we are living in a social world and so we will benefit from things going viral. We have seen that the users share 15 to 20% of campaigns…, Should companies become “Conversational first”?, CP – Well, yes, in any case, they must take a very serious interest in it. The good news is that they hold all the winning cards. Channels are open with Facebook Messenger, WhatsApp, and RCS. There are solutions in place for orchestrating these campaigns, myElefant, for instance, which allows you to design scenarios, send out campaigns and track them. The final step is for the marketing and CRM…
Type: Blog Article
RCS (Rich Communication Services) messaging, the successor to SMS, was officially launched in France and the UK a few weeks ago, and if you have an Android phone, you may already be able to receive RCS messages. Based on a survey of 300 respondents and feedback from the first companies to deploy RCS campaigns, the prestigious American management magazine – Harvard Business Review – published a…
Type: Blog Article
As sad as it is true, some will seek to take advantage even during a pandemic. The issue of Smishing – phishing by SMS – is not new. For years, text messaging scams have been created to trick consumers into sending money or sharing their account details with fraudsters. It’s an especially outrageous activity to undertake in the wake of COVID-19. And it is not going unchallenged. In fact, Sinch…
Type: Blog Article
Strategic communicators have long known that one size does not fit all when it comes to reaching consumers. Local preferences, taste and culture factor into the strategy to inform and engage. This need to tailor messages is even more pronounced during the pandemic, given the vast differences city by city, state by state and country by country in the extent of the outbreak and measures to…
Type: Blog Article
Be it due to lockdown, staying at home, or social distancing, human interaction has been redefined and reimagined - at least for now. This has been evident in many facets of life, including health care. Virtual health care interactions are on pace to top 1 billion by year’s end . In the height of the pandemic, March telehealth visits surged 50%, according to research from Frost and Sullivan.…
Type: Blog Article
