We’re both pleased and proud to announce that Sinch have been awarded ISO 27001 certification. Our voice, video, and operator software are now fully compliant with the standard. Not sure what this means for you? Don’t worry, our 27001 certificate is a positive move for Sinch and all our customers. Let's take a look at why., What is ISO 27001 and why is it so important?, The ISO 27001 standard is recognized the world over as the gold standard for security. In fact, it's the top certification out there for Information Security Management Systems (ISMS). Compliance ensures data protection; information assets and information security risks are handled in a process-driven and controlled way. This certification is vital for any business to prove its full commitment to…, What is achieved by implementing ISO 27001?, Our ISO 27001 certified information security management system ensures that data processed by Sinch is handled with the highest security levels possible, at every step of its journey through our systems. Compliance strengthens our position as a key player in the industry, with customer needs at the heart of everything we do., What does Sinch's ISO 27001 certification mean for you?, Data protection is always top of mind at Sinch, and processing your information is a job we take very seriously. We've worked hard to eliminate risks wherever possible, and our ISO 27001 certification is your guarantee that we're doing everything in our power to protect your data., Our plans to continually improve, ISO 27001 certification is not where our commitment to security ends. We will continue to review and improve systems through annual external certification audits and strive for improvement at every available opportunity. Check out our Compliance page for more details on the data security and protection Sinch offers as standard.
Type: Blog Article
In a nutshell, Sinch brings businesses and people closer with tools enabling personal engagement. Our toolbox includes messaging, video, and voice services on five continents, thanks to our advanced cloud communications platform and super network of hundreds of mobile operator connections. Our global scale already spans more than 35 countries…yet, to enable businesses to reach every mobile phone…
Type: Blog Article
As we spend more time at home, closer than usual to our TVs, we instead depend on our mobile devices more and more to stay connected with the world. Why's that? The 60-inch TV may be within eyesight, but your set is pretty much the same as anyone else's—a big, impersonal black box that sends one-way information. Your mobile, on the other hand, is your most personal (and personalized!) piece of…, Jeff Hasen, is one of the leading strategists, evangelists and voices in mobile. Companies benefiting from his talents have landed on Wired's list of most innovative entities on Earth and been named pioneers and the early leader in the burgeoning mobile marketing category.
Type: Blog Article
Sinch has once again been recognized as a “Tier 1 Signaling Firewall vendor” by the Roaming Consulting Company (ROCCO), in its 2020 Signaling Firewall Vendor Performance Report. The report is based on a survey of 121 Mobile Network Operators (MNOs) from 87 countries, and rates 21 Signaling Firewall vendors. It aims to identify the best of the best in Signaling Firewall vendors and share the…
Type: Blog Article
Today, the choice of mobile messaging channels for communication between end users, devices, and businesses is greater than ever. However, despite increased competition, SMS remains the undisputed champion and, in fact, continues to grow in importance! SMS is the only channel that can reach more than 5 billion people with mobile devices around the world as well as a rapidly increasing number of…
Type: Blog Article
Customer expectations are evolving, simplicity and immediacy are now key in maintaining relevance and meeting the needs of demanding clients. Ignore the trends and risk losing out on business, brand credibility, and falling NPS scores. A poor customer experience, at any point in the customer journey, can no longer be brushed under the carpet. It’s time to step it up. Often, call centers are the…, This feature is available in open beta, so get in touch if you want to be among the first ones to get early access to it., What are the other features and benefits of Sinch IVR? Seamless integration and scalability Our robust cloud-based APIs allow integration with existing systems while providing full control over IVR setup and communications. Flexible, intelligent routing along with multilingual support helps you scale with confidence. Thanks to our tier 1 network of 350+ direct connections worldwide, there’s no…, Sales, – automate basic sales qualification and cold calls so account managers can focus on qualified leads, Support, - automate basic support, so your support team can focus on resolving more complex issues, Marketing, – run cost-efficient surveys, polls, promotions, and campaigns to boost brand awareness, Operations, - automate booking reservations, appointment reminders, and more, outside standard office hours The Sinch advantage: Global connectivity with 350+ direct carrier connections worldwide Operator-grade platform ensuring superior robustness and reliability Intelligent routing for best call quality and deliverability 1000+ enterprise customers globally, including 8/10 of the largest US tech companies
Type: Blog Article
New research from Sinch shows a dramatic shift in consumer behavior — away from public spaces and physical meetings, and in favor of digital interactions. How will banks deliver on best-in-class customer experience in this transformed world? The Sinch study, which surveyed 2,890 consumers across 14 countries, documents dramatic shifts in customer behavior or and pinpoints the features and…
Type: Blog Article
Sinch spoke with Andy Gladwin, head of mobile for Cheetah Digital, about how technology and channel strategy can solve critical challenges in the COVID era. Q: Let’s begin with the topic that’s on everyone’s mind: COVID. There’s a lot of short-term thinking going around; how are companies planning for long-term changes that may result due to COVID, particularly as it relates to delivering…
Type: Blog Article
For reasons including extraordinary open rates and ubiquity, SMS messaging is a trusted and frequently used channel for businesses to communicate with their customers. The numbers are quite impressive. Sinch, one of the leaders in the space, sends over 107 billion messages annually for eight of the top 10 tech companies in the world as well as thousands of others of varying sizes. While the SMS…
Type: Blog Article
Research from Sinch shows a dramatic shift in consumer behavior — away from public spaces and physical meetings to favor digital interactions. And in the healthcare sector, the transition is even more pronounced. Usage of telemedicine has surged 245% since the COVID-19 crisis began, and many expect these changes will outlast the pandemic, marking a permanent shift in health-seeking behavior.…, Healthcare at a distance, People worldwide are avoiding physical spaces and gathering places, in favor of digital or virtual interactions. According to Sinch’s research, there is a strong indication that this trend will continue even after the pandemic is over. Fifty-eight percent say they will avoid crowds after COVID-19 has passed and 43% will stay closer to home. These figures signal profound changes in everyday life…, Spike in usage of telemedicine, Of those who have used telemedicine, nearly 3 in 4 did so for the first time during the pandemic Even among those who do not use telemedicine, there is pent-up demand. Forty-two percent say they would like to use it but haven’t gotten around to it, and 17% say they would like to use it but their medical providers don’t offer it. For consumers not using telemedicine, would they find it useful?…, Leveraging artificial intelligence in patient-provider interactions, Medical visits aren’t the only area poised for disruption. For an individual patient, hundreds of interactions occur around the doctor-patient visit, from making and confirming appointments to filling out pre-visit assessments and monitoring physical symptoms. These can be done more efficiently — and even enjoyably — using mobile conversations powered by artificial intelligence. In some cases,…, Opportunity gap, People are enthusiastic about mobile messaging options, but adoption remains stubbornly low One of the biggest opportunity gaps is in public health messaging. Since the pandemic began, Sinch has provided digital communications infrastructure to governments and health authorities worldwide. The Sinch messaging ecosystem empowers health agencies to send out real-time public health notifications,…, "Mobile healthcare tools like TelASK have also been a powerful solution during the pandemic because they provide a type of 'digital triage'", explains Anders Lenman, RTC Product Manager at Sinch. "TelASK, and solutions such as those used by the Uruguay government, identify citizens who are at highest risk, and connect them with the services they need, all while shielding other citizens from…, , The next generation of mobile healthcare, Even beyond routine, task-oriented interactions such as making appointments or filling out forms, healthcare companies and providers have an opportunity to use AI to support conversational healthcare . While chatbots have been around for a few years, advances in natural language processing make them excellent channels to share health information and support patients. For example, CancerChat, a…
Type: Blog Article
