Learn how to engage, inspire, and sustain conversations with customers during and post-COVID with our latest report: Customer experience in a transformed world. Read more
Woman standing at a bank ATM
Sinch logo

Enrich Banking with Messaging

Fintechs are disrupting the industry, pressuring both the old-school and new challengers to keep up and stay relevant.

We know banking...

Working with Nordea, the largest financial services group in the Nordics and one of the biggest banks in Europe, Sinch were able to implement a new messaging setup tailored to their needs, including SMS traffic rules and delivery tracking.

"We see a long-term mobile messaging partner in Sinch. Their ability to customize standard solutions in a highly accomodating and transparent way is one of the reasons we chose them."

Jan Hendrik Andersen
Head of Application Support, Nordea
A phone displaying an SMS message on the lock screen
Info Block showing SMS savings

Cost reduction of194%

Use Case
SMS in Banking

Prevent card fraud with SMS

Better safe than sorry. When your bank spots a potentially fraudulent transaction, a quick SMS to the card owner to confirm if the purchase was genuine can save the day.

The Result

It’s win-win for both parties. The bank avoids a costly fraud case and the customer avoids a stressful call center hold queue, instead enjoying an improved experience with total peace of mind.

What we bring to the table

  • Streamlining tasks

    Give the client control to request transfers or balance enquiries straight from their SMS inbox. No app download, no learning curve.

  • Avoid no-shows

    No more wasted time spent on missed meetings. Traffic might’ve been bad on the roads, but Video Calling is as clear as day, no matter what’s going on in the real world.

  • Added security

    Connecting with your customer’s most personal device can minimize fraud and offer even more channels to verify their identity. Ensure they are who they say they are.

  • Get yourself a USP

    In a world with negligible interest rates, a superior user experience can give you the upper hand. No one wants a drawn out process for a simple request.

A young boy holding a phone to his ear with a surprised look on his face
Cell phone handset displaying a Video Call between the user and their bank

Use Case
Video Calling in Banking

Change the way you conduct yourself

A meeting with the bank manager is important, but it can be difficult for some to attend, especially for people in remote areas or those who cannot leave their home.

The Result

Account holders can book a Video appointment, picking a timeslot that suits them. Calls are secure, there’s zero issues with no-shows and it’ll take minutes instead of hours.

Why we're your first choice for mobile messaging...

  • Real-time communication

    25 billion API calls a year and 250 million phone and data calls per month, all without breaking a sweat. You’re in good hands.

  • Proven and trusted

    We’re proud to call 8 out of the 10 largest US tech companies, as well as mobile operators around the world, our customers.

  • No hassle integration

    Website, app, whatever you may have, integrating our SMS, Voice or Video Calling APIs and SDKs is, well, a sinch.

  • Scale with confidence

    It doesn’t matter if you’re a global enterprise or a local startup. Our solutions fit any business and can scale as you grow.