Sub-Processors
This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).
Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.
Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.
The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.
| Third Party Entity | Hosting Location; Sinch Region (if applicable) | Sinch Service | Activity | Notes |
| Amazon Web Services Inc. | Messaging: Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6 Voice and Video: Australia, Brazil, Germany, Singapore, USA | General, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Sinch Live Chat, Voice and Video, A2P Monetization | Hosting Voice and Video only: Text to Speech A2P Monetization only: Managed Service | |
| Amazon Web Services SARL | Messaging: Ireland; EU 1 Contact Pro: Australia, Germany, South Africa, USA Chatlayer, Sinch Engage, MessengerPeople: Ireland; EU1, Germany; EU2 | General, Messaging, Contact Pro, Chatlayer, Sinch Engage, MessengerPeople | Hosting | |
| Apple Inc | Global | Sinch Engage, MessengerPeople | Hosting, Infrastructure and Delivery of Messages | 15 September 2023: New sub-processor to be added by Sinch Engage and MessengerPeople |
| Google Inc | USA, EU | Voice and Video, Chatlayer, Sinch Engage, MessengerPeople | Hosting and Infrastructure; Voice and Video only: Push notifications to devices | |
| Google Cloud EMEA Ltd | Chatlayer, Sinch Engage, MessengerPeople: Germany; EU2 | Chatlayer, Sinch Engage, MessengerPeople | Hosting | 15 September 2023: New sub-processor to be added by Chatlayer, Sinch Engage and MessengerPeople |
| GlobalConnect | Sweden, EU3 | Messaging | Hosting | |
| PubNub Inc. | EU, Asia Pacific, US | Voice and Video | Infrastructure | |
| Zendesk | USA and EU | Voice and Video | Support | |
| MongoDB Limited | EU | Chatlayer, Sinch Engage | Hosting and Infrastructure | |
| Aiven Limited | EU | Chatlayer, Sinch Engage | Infrastructure | |
| Sentry | USA | Chatlayer, Sinch Engage | Infrastructure, Observability | |
| AppCues Inc | USA | Chatlayer, Sinch Engage | Infrastructure, User Onboarding | |
| Chargebee | EU | Chatlayer, Sinch Engage | Billing | |
| Stripe | EU | Chatlayer, Sinch Engage | Billing | |
| Atlassian Corporation | US, Global | General, Chatlayer, Sinch Engage, MessengerPeople | Support ticket tracking, Incident Management | |
| Meta | Global | WhatsApp, Messenger, Instagram | Delivery of messages | |
| J-Labs sp. z.o.o (Poland) | EU | Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat | Service Provisioning and Support | |
| Raintank Inc., dba Grafana Labs | EU, USA | Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows | Analytics and logs | |
| ProData Consult Sweden AB | EU | Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flowss | Service Provisioning and Support | |
| NHN Corporation | South Korea | Kakaotalk | Delivery of messages | |
| InfoBank Corporation | South Korea | Kakaotalk | Hosting | |
| Extrinsica | USA, US7 | Messaging | Hosting | |
| Equinix | USA, US5 | Messaging | Hosting | |
| Eficode | Ireland; EU-West-1 | General | Hosting | |
| Tangent Internaltional Limited (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Omnipresent (UK) | Global | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Oracle Svenska AB (Sweden) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Database, Infrastructure, Support | |
| RedHat Limited (Ireland) | EU | VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | OS, Support | |
| ConfigCat | EU | Chatlayer, Sinch Engage | Application feature flagging | |
| Hetzner Online GmbH | EU | Sinch Engage | WhatsApp Hosting | |
| Datadog | USA, EU | Chatlayer, Sinch Engage | Observability | |
| CloudFlare | EU | Chatlayer, Sinch Engage | Infrastructure | |
| Microsoft Azure | USA, EU | Chatlayer, Sinch Engage, Voice and Video | Voice: Text To speech capabilities, Machine Learning | |
| OpenAI | EU | Chatlayer, Sinch Engage | Machine Learning | 24 March 2023: New sub-processor to be added by Chatlayer and Sinch Engage |
| CloudAMQP | EU | Chatlayer, Sinch Engage | Infrastructure | |
| Ably | EU | Chatlayer, Sinch Engage | Cloud Service for Live Updates | |
| ZESIUM MOBILE DOO, Serbia | EU | Sinch Live Chat | Service Provisioning and Support | |
| Apple Inc. | UK | Voice and Video | Push notifications to devices | |
| Huawei Inc. | Voice and Video | Push notifications to devices | ||
| Barona IT Oy | EU | Contact Pro | Support | |
| ZESIUM mobile d.o.o. (Serbia) | EU | Rich Messaging (incl. Conversation API,) Sinch Live Chat, Sinch Push Notifications | Service Provisioning and Support |
| Sinch Entity | Hosting Location and Sinch Region (if applicable) | Sinch Service | Activity | Notes |
| Sinch America Inc (US) | US | Messaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification) | Service Provisioning and Support | |
| Sinch Denmark Aps (Denmark) | EU | Messaging | Service Provisioning and Support | |
| Sinch Operator Software AB (Sweden) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Sinch Sweden AB (Sweden) | EU | Messaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification), Sinch Live Chat; Voice and Video, Contact Pro | Service Provisioning, Development, Support | |
| Sinch Mobile AB (Sweden) | EU | Voice and Video | Service Provisioning, Development, Support | |
| Sinch Finland Oy (Finland) | EU | Contact Pro | Service Provisioning, Development, Support | |
| Sinch Finland Systems Oy (Finland) | EU | Contact Pro | Service Provisioning, Development, Support | |
| Sinch BR S.A. (Brazil) | Brazil | Chatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API, Sinch Push Notification | Development, Support | 24 March 2023: New sub-processor to be added by Conversation API |
| Sinch Communications Canada Inc. (Canada) | Canada | WhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch Engage | Development, Support | |
| Sinch Poland Sp Zoo (Poland) | EU | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring | |
| Sinch Germany Gmbh (Germany) | EU | Messaging | Service Provisioning and Support | |
| Sinch Communications Spain SL (Spain) | EU | Messaging, Chatlayer, Sinch Engage, MessengerPeople | Service Provisioning and Support | |
| Sinch Singapore Pte Ltd (Singapore) | Singapore, APAC | Messaging; Voice and Video | Service Provisioning and Support | |
| Sinch Interconnect LLC (US) | US | Messaging | Service Provisioning and Support | |
| Cyclelogic de Peru S.A.C (Peru) | LATAM | Messaging | Service Provisioning and Support | |
| Sinch Malaysia Sdn Bhd (Malaysia) | APAC | Messaging | Service Provisioning and Support | |
| Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) | LATAM | Messaging | Service Provisioning and Support | |
| ACL Mobile Private Ltd (India) | APAC | Messaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Sinch UK Ltd (UK) | UK | Messaging | Service Provisioning and Support | |
| Sinch DMCC (UAE Dubai) | UAE | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Cyclogic Colombia S.A.A (Colombia) | LATAM | Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization | Customer Support, Project Management, Deployment, Service Provisioning, Managed Services | |
| Nedimix S.A. (Uruguay) | EU | Chatlayer, Sinch Engage, MessengerPeople | Support | |
| Sinch Australia Pty Ltd | Australia | Support | 24 March 2023: New sub-processor to be added by Whatsapp | |
| MyElefant SAS | France | Messaging | Service Provisioning and Support | |
| Cyclelogic México S. de R.L de CV. | Mexico | Messaging | Service Provisioning | |
| Inteliquent Inc | US | Voice and Video | Service Provisioning and Support, Development | |
| Voyant Communications, LLC | US | Voice and Video | Service Provisioning and Support |