Skip to main content
  • German
  • English
  • Español
  • Spanish, Mexican
  • Français
  • Portuguese, Brazil

Utility IN

    • About Us
    • Careers
    • Why Sinch?
    • News
    • Merger Intimation
SMS Messaging Service by Sinch

Main Navigation IN

  • Products
      • Messaging
        • SMS

          This is the world’s most powerful communication channel

        • WhatsApp

          Harness the world's most popular messaging app

        • RCS

          Give an app-like experience, right in the user's SMS inbox.

      • Voice
        • Voice Calling

          Enable personalized engagements with voice conversations and enhance user experience

      • Email
        • Mailhub™

          The world's most powerful Email API

      • Automation
        • Axiom®

          Centralized communication management platform for enterprises

        • Credence®

          Omnichannel marketing automation platform for enterprises

      • Applications
        • Chatlayer

          Scale your conversations using powerful AI chatbots and voicebots

        • Customer Communications Management

          Leap towards a paperless future

  • Blog

CTA IN

  • Request a demo

Breadcrumb

  1. Sinch
  2. Sub-Processors

Main Navigation IN

  • Products
      • Messaging
        • SMS

          This is the world’s most powerful communication channel

        • WhatsApp

          Harness the world's most popular messaging app

        • RCS

          Give an app-like experience, right in the user's SMS inbox.

      • Voice
        • Voice Calling

          Enable personalized engagements with voice conversations and enhance user experience

      • Email
        • Mailhub™

          The world's most powerful Email API

      • Automation
        • Axiom®

          Centralized communication management platform for enterprises

        • Credence®

          Omnichannel marketing automation platform for enterprises

      • Applications
        • Chatlayer

          Scale your conversations using powerful AI chatbots and voicebots

        • Customer Communications Management

          Leap towards a paperless future

  • Blog
  • German
  • English
  • Español
  • Spanish, Mexican
  • Français
  • Portuguese, Brazil

Utility IN

    • About Us
    • Careers
    • Why Sinch?
    • News
    • Merger Intimation

CTA IN

  • Request a demo

Legal IN

  • DMCA
  • Messaging Compliance
    • Terms of Service
    • General Terms and Conditions
    • Messaging Supplemental Terms and Conditions
    • SAAS Supplemental Terms and Conditions
    • Data Protection Agreement
    • Messaging Service Level Agreement (SLA)
    • Email Supplemental Terms and Conditions
    • Verification Supplemental Terms and Conditions
    • Sinch Modern Slavery Statement
    • Sinch Tax Policy
    • Legal Compliance
    • Cookie Statement
    • Privacy Policy
    • Sub-Processors
    Sub-Processors
  • Consulting Services Supplemental
  • Contact Pro Supplemental
    • MESSAGING
    • Messaging Service Level Agreement
    • Messaging Supplemental Terms and Conditions
    • MAILHUB™
    • Email Supplemental Terms and Conditions
    • Acceptable Use Policy
    • Security Policy
    • WHATSAPP
    • WhatsApp (Social Channels) Supplemental Terms and Conditions
    • WhatsApp ISV (Pass-On) Services Supplemental Terms and Conditions
    • CUSTOMER COMMUNICATION MANGEMENT (CCM)
    • CCM Supplemental Terms and Conditions
    • CCM Security and Privacy Practices

Sub-Processors

This page provides information about the sub-processors that Sinch has engaged in accordance with the Sinch Data Processing Agreement (DPA) to provide processing activities on Customer Personal Data (as defined in the DPA) on behalf of our customers. Which sub-processors will apply to an individual customer will depend on the type of service the customer uses (Sinch Service) and the region that the customer is based in (Sinch Region).

Sinch uses two types of sub-processors: Sinch entities that support Sinch Service(s), and third parties that Sinch has contracted with in order to provide a Sinch Service.

Sinch will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates through the subscription mechanism at the bottom of this page, Sinch will notify you by email of changes to this page. Please refer to your DPA for more information on the process.

The Sinch entities listed as providing support activity below provide customer-initiated support. These entities do not process Customer Personal Data unless such data is shared by the customer when requesting support. The location of customer’s end users will affect the processing location.

 

Third Party Entity Hosting Location; Sinch Region (if applicable) Sinch Service Activity Notes
Amazon Web Services Inc. Messaging: Australia; AU1 Brazil; BR1 Canada; CA1 Ireland; EU1 Germany; EU2 Sweden; EU6 USA; US1, US2, US6  Voice and Video: Australia, Brazil, Germany, Singapore, USA General, Messaging, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows, Sinch Live Chat, Voice and Video, A2P Monetization Hosting Voice and Video only: Text to Speech A2P Monetization only: Managed Service  
Amazon Web Services SARL Messaging: Ireland; EU 1 Contact Pro: Australia, Germany, South Africa, USA Chatlayer, Sinch Engage, MessengerPeople: Ireland; EU1, Germany; EU2 General, Messaging, Contact Pro, Chatlayer, Sinch Engage, MessengerPeople Hosting  
Apple Inc Global Sinch Engage, MessengerPeople Hosting, Infrastructure and Delivery of Messages 15 September 2023: New sub-processor to be added by Sinch Engage and MessengerPeople
Google Inc USA, EU Voice and Video, Chatlayer, Sinch Engage, MessengerPeople Hosting and Infrastructure; Voice and Video only: Push notifications to devices  
Google Cloud EMEA Ltd Chatlayer, Sinch Engage, MessengerPeople: Germany; EU2 Chatlayer, Sinch Engage, MessengerPeople Hosting 15 September 2023: New sub-processor to be added by Chatlayer, Sinch Engage and MessengerPeople
GlobalConnect Sweden, EU3 Messaging Hosting  
PubNub Inc. EU, Asia Pacific, US Voice and Video Infrastructure  
Zendesk USA and EU Voice and Video Support  
MongoDB Limited EU Chatlayer, Sinch Engage Hosting and Infrastructure  
Aiven Limited EU Chatlayer, Sinch Engage Infrastructure  
Sentry USA Chatlayer, Sinch Engage Infrastructure, Observability  
AppCues Inc USA Chatlayer, Sinch Engage Infrastructure, User Onboarding  
Chargebee EU Chatlayer, Sinch Engage Billing  
Stripe EU Chatlayer, Sinch Engage Billing  
Atlassian Corporation US, Global General, Chatlayer, Sinch Engage, MessengerPeople Support ticket tracking, Incident Management  
Meta Global WhatsApp, Messenger, Instagram Delivery of messages  
J-Labs sp. z.o.o (Poland) EU Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram), Flows, Sinch Live Chat Service Provisioning and Support  
Raintank Inc., dba Grafana Labs EU, USA Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flows Analytics and logs  
ProData Consult Sweden AB EU Chatlayer, Sinch Engage, WhatsApp, Messenger, Instagram, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Sinch Push Notification), Flowss Service Provisioning and Support  
NHN Corporation South Korea Kakaotalk Delivery of messages  
InfoBank Corporation South Korea Kakaotalk Hosting  
Extrinsica USA, US7 Messaging Hosting  
Equinix USA, US5 Messaging Hosting  
Eficode Ireland; EU-West-1 General Hosting  
Tangent Internaltional Limited (UK) Global VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Omnipresent (UK) Global VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Oracle Svenska AB (Sweden) EU VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Database, Infrastructure, Support  
RedHat Limited (Ireland) EU VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization OS, Support  
ConfigCat EU Chatlayer, Sinch Engage Application feature flagging  
Hetzner Online GmbH EU Sinch Engage WhatsApp Hosting  
Datadog USA, EU Chatlayer, Sinch Engage Observability  
CloudFlare EU Chatlayer, Sinch Engage Infrastructure  
Microsoft Azure USA, EU Chatlayer, Sinch Engage, Voice and Video Voice: Text To speech capabilities, Machine Learning  
OpenAI EU Chatlayer, Sinch Engage Machine Learning 24 March 2023: New sub-processor to be added by Chatlayer and Sinch Engage
CloudAMQP EU Chatlayer, Sinch Engage Infrastructure  
Ably EU Chatlayer, Sinch Engage Cloud Service for Live Updates  
ZESIUM MOBILE DOO, Serbia EU  Sinch Live Chat  Service Provisioning and Support  
Apple Inc. UK Voice and Video Push notifications to devices  
Huawei Inc.   Voice and Video Push notifications to devices  
Barona IT Oy EU Contact Pro Support  
ZESIUM mobile d.o.o. (Serbia) EU Rich Messaging (incl. Conversation API,) Sinch Live Chat, Sinch Push Notifications Service Provisioning and Support  

 

Sinch Entity Hosting Location and Sinch Region (if applicable) Sinch Service Activity Notes
Sinch America Inc (US) US Messaging, Rich Messaging (incl. Conversation API, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification) Service Provisioning and Support  
Sinch Denmark Aps (Denmark) EU Messaging Service Provisioning and Support  
Sinch Operator Software AB (Sweden) EU Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Sinch Sweden AB (Sweden) EU Messaging, Chatlayer, Sinch Engage, Rich Messaging (incl. Conversation API, Whatsapp, Messenger, Instagram, Kakaotalk, LINE, WeChat, Telegram, Flows, Sinch Push Notification), Sinch Live Chat; Voice and Video, Contact Pro Service Provisioning, Development, Support  
Sinch Mobile AB (Sweden) EU Voice and Video Service Provisioning, Development, Support  
Sinch Finland Oy (Finland) EU Contact Pro Service Provisioning, Development, Support  
Sinch Finland Systems Oy (Finland) EU Contact Pro  Service Provisioning, Development, Support  
Sinch BR S.A. (Brazil) Brazil Chatlayer, Sinch Engage, MessengerPeople, WhatsApp, Messenger, Instagram, Conversation API, Sinch Push Notification Development, Support 24 March 2023: New sub-processor to be added by Conversation API
Sinch Communications Canada Inc. (Canada) Canada WhatsApp, Messenger, Instagram, Conversation API, Chatlayer, Sinch Engage Development, Support  
Sinch Poland Sp Zoo (Poland) EU Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services, NOC Monitoring  
Sinch Germany Gmbh (Germany) EU Messaging Service Provisioning and Support  
Sinch Communications Spain SL (Spain) EU Messaging, Chatlayer, Sinch Engage, MessengerPeople Service Provisioning and Support  
Sinch Singapore Pte Ltd (Singapore) Singapore, APAC Messaging; Voice and Video Service Provisioning and Support  
Sinch Interconnect LLC (US) US Messaging Service Provisioning and Support  
Cyclelogic de Peru S.A.C (Peru) LATAM Messaging Service Provisioning and Support  
Sinch Malaysia Sdn Bhd (Malaysia) APAC Messaging Service Provisioning and Support  
Cyclelogic do Brasil Mobile Solutions Ltda. (Brazil) LATAM Messaging Service Provisioning and Support  
ACL Mobile Private Ltd (India) APAC Messaging, Chatlayer, Sinch Engage, MessengerPeople, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Sinch UK Ltd (UK) UK Messaging Service Provisioning and Support  
Sinch DMCC (UAE Dubai) UAE Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Cyclogic Colombia S.A.A (Colombia) LATAM Messaging, VAS, Policy & Charging, SMS Firewall, Signaling Firewall, A2P Monetization Customer Support, Project Management, Deployment, Service Provisioning, Managed Services  
Nedimix S.A. (Uruguay) EU Chatlayer, Sinch Engage, MessengerPeople Support  
Sinch Australia Pty Ltd Australia Whatsapp Support 24 March 2023: New sub-processor to be added by Whatsapp
MyElefant SAS France Messaging Service Provisioning and Support  
Cyclelogic México S. de R.L de CV. Mexico Messaging Service Provisioning  
Inteliquent Inc US Voice and Video Service Provisioning and Support, Development  
Voyant Communications, LLC US Voice and Video Service Provisioning and Support

 

Home

Request a demo

Americas - Atlanta, GA, USA

+1 470 300 8394

Mon-Fri 9am-6pm EST

EMEA - Stockholm, Sweden

+46 8 446 828 03

Mon-Fri 8am-5pm CET

APAC - Singapore

+65 315 83155

Mon-Fri 9am-6pm UTC

Footer IN

    • Axiom®
    • Chatlayer
    • Credence®
    • Customer Communication Management
    • Mailhub™
    • SMS
    • Voice Calling
    • WhatsApp
    • About Us
    • Blog
    • Careers
    • Why Sinch?
    • News
    • Merger Intimation
meta partner logo
TEM logo
3 core logo

 

 

 

© 2023 Sinch All Rights Reserved

Footer Utility IN

  • Column
    • Privacy Policy
    • Corporate Social Responsibility
    • Cookie Statement
    • Glossary
    • Legal Terms

Social

  • LinkedIn
  • Youtube
  • Twitter
  • Facebook
  • Instagram
  • Podcast