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  1. Sinch
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        • Channels
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          • MMS
          • RCS
          • WhatsApp
          • Facebook Messenger
          • Instagram
          • All Channels
        • Column
          • Connect channels with Conversation API

            Keep things simple and connect multiple channels with one integration for an omnichannel and conversational messaging experience

          • Standalone Messaging APIs

            Take a look at our standalone, secure cloud-based messaging APIs for single channel needs

          • SMS Verification

            Secure your customer journey while increasing conversions and reducing churn

      • Use cases
        • Message Across all Channels

          All-in-one messaging across every mobile channel

        • Engage with Customers

          Start a meaningful, real-time conversation with customers today

        • Boost Customer Support and Satisfaction

          Transform customer service with relationship-building conversations

      • Voice & Video
        • Voice Services

          Make calls directly connected to the largest tier 1 network

        • Toll-Free Voice

          Give callers an easy and reliable way to reach you

        • SIP Trunking

          Call local, long distance or toll-free with the highest quality service

        • Operator Connect for Microsoft Teams

          Enable Microsoft Teams calling with Operator Connect

          Direct Routing for Microsoft Teams

        • Unified Communications

          Get all the tools you need in one place with our comprehensive cloud communications platform.

          Private Label Cloud Communications

        • Emergency Services

          Promote safety and security with innovative 911 technology. Find out how our solutions let you help callers quickly reach 911
          E911 Next Generation 911

        • Number Masking

          Anonymize voice calls to protect you and your customers while keeping personal numbers safe

        • Cloud Connect for Webex Calling

          Transform the audio precision of your Webex meetings

        • STIR/SHAKEN

          Fight back against robocalls, increase call answer rates, and build consumers' trust. 

        • In-App Video Calling

          Build a seamless, customizable in-app video experience into your mobile and web app

        • In-App Voice Calling

          Integrate voice easily into your app for smooth real-time communication globally

        • Voice API

          Design the exact voice call flow you need with flexible and scalable solutions​

      • Use cases
        • Scale Your Voice Services

          Get a complete voice solution from a single provider by setting up any call type your business needs to connect

        • Future-Proof Access to Emergency Services

          Help callers reach 911 and empower first responders to assist distressed callers

        • Implement Anonymous Calling

          Ensure privacy between end users and avoid revenue leakage through number masking or in-app calling

      • Email
        • Mailgun

          Email API – Send, receive, and track emails effortlessly with an industry-leading Email Service Provider

        • Mailjet

          Whitelabel email marketing solution--Accelerate your go-to-market with Mailjet Embedded

        • Email on Acid

          Email on Acid has the tools you need to press send with greater confidence

        • InboxReady

          Improve your inbox placement and connect with real people – your customers

      • Use cases
        • Ensure Deliverability

          Our powerful Email API scales to send billions of emails and delivers them quickly.

        • Rendering QA and multi-platform preview

          Ensure your message gets seen as intended - no matter the client.

      • Featured Resources
        • Image showing two people holding an ipad with the IDC report on it
          White paper
          Conversational customer engagement: the key to futureproof digital CX
          Get the white paper
        • Illustration of a man on sofa
          Report
          Telco transformed
          Get the report
        • Ilustration of a man on a sofa
          Guide
          The actionable guide to increasing customer loyalty with mobile messaging
          Get the guide
      • Connectivity
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          Toll Free 10DLC Short Codes

           

        • Number Porting

          Keep business continuity with successful and painless number porting

        • Number Lookup

          Engage the right customers, on the right numbers

        • Voice IP Exchange

          Enhancing your connectivity with rich voice and video

        • PSTN Connect

          Gain nationwide IP access with interconnectivity to a single network

        • Fax API

          Securely send and receive faxes at scale

      • Use cases
        • Expand Your Global Presence

          Add international and toll-free numbers for inbound calling, 2-way calling and emergency assistance

        • Text Message Enable Numbers

          Send SMS and MMS messages from any local 10-digit or toll-free number with P2P capabilities rivaling wireless carriers

        • Support Your Business Growth

          Tie numbers to voice service, call center, messaging, IoT solutions, faxing and emergency services

      • Verification
        • Verification API

          Multi-factor authentication for secure signups and logins

        • Flash Call Verification

          The faster, more cost-efficient alternative to traditional SMS verification

        • SMS Verification

          Simple, secure user authentication powered by text messaging

        • Data Verification

          No PIN, zero-click verification with proven security

        • Phone Call Verification

          Universal verification for mobile and landline numbers

      • Use cases
        • Provide Security and Trust

          Enhance app security and protect customers' shared data with scalable multi-factor authentication solutions

        • Improve Acquisition

          Increase conversion rates in your signup flow with flexible and reliable phone number veriification

        • Ensure Global Reach

          Use phone numbers as a global user identity with SIM-based verification methods

      • Featured Resources
        • Illustration of a woman
          White paper
          Two-factor authentication: Why SMS is here to stay
          Get the white paper
        • Illustration of a woman
          White paper
          Building a smooth, secure experience with SMS-based 2FA
          Get the white paper
      • Applications
        • Campaigns

          Scalable mobile marketing solutions for rich, personalized campaigns

        • Chatlayer

          Conversational AI chatbot and voicebot platform

        • Contact Pro

          Voice, video, chat, messaging and email - all in one cloud contact centre solution

        • Sinch Engage

          Omnichannel messaging platform for personalized engagements

        • Mobility Clients & SDKs

          Build your own customized, feature-rich mobility solution with a easy to configure cloud softphone and SDK.

      • Use cases
        • Conversational Marketing

          Engage customers with meaningful, real-time conversations

        • Conversational Customer Service

          Transform customer service with relationship-building conversations

        • Conversational Commerce

          Automate the customer journey and provide unified customer experience 

  • Solutions
    • Business
      • Enterprise

        Obtain all your cloud communications solutions through one provider

      • Communication Service Providers

        Accelerate your innovation and maintain your competitive edge with our comprehensive communication solutions

      • Operators

        Optimize your operations and remove the headache of network management

    • By Department
      • Marketing

        Wow your customers effortlessly with personalized messaging throughout the customer journey

      • Operations

        Boost operational efficiency and customer satisfaction with timely, relevant notifications

      • Customer Service

        Engage customers on their terms, on their channels. Our cloud-based communications platform brings your legacy support platform into the digital age!

    • By Industry
      • Financial Services
      • Retail
      • Healthcare
      • Media & Entertainment
      • Telecommunication
      • Travel & Transport
      • More
  • Partners
    • Partner Enablement

      Team up with us to optimize your solutions with conversational technology

    • Find a Partner

      Accelerate your digital transformation journey with a trusted partner

    • Integrations & Connectors

      Seamlessly integrate our solutions with your favorite existing tools

  • Operator
      • Enterprise revenue maximization

        Use the range of your network assets to create new services for enterprise

        • A2P Monetization

          Major revenue gains are waiting for you with SMS in the enterprise space

        • SMS Firewall

          Boost security and monetize enterprise messaging

        • Signaling Firewall

          Strengthen your network and protect your subscribers

      • Intelligent interconnect

        Secure profitability with essential interconnect services while moving to the all IP-world of your future network.

        • SMS for Operators

          Global SMS interconnectivity made easy.

        • SMS Select

          Safeguard SMS monetization and tighten up security.

        • MMS for Operators

          Global MMS interconnectivity made easy.

        • Messaging Proxy

          Increase revenue on legacy messaging services.

        • IPX

          Our one-stop shop for global connectivity.

      • 5G readiness

        Balance 5G's lmitless possibilities with a smooth transition from legacy technology.

        • 5G Messaging

          Make the most of the bright future of SMS in 5G.

        • Policy & Charging

          Define any mobile offering with powerful tools. Do it fast to stand out from the crowd.

        • Value Added Services Platform

          Subscriber call connection and messaging taken care of. Your revenue and TCO optimized.

      • SMS Transformation

        Simplify your SMS business, boost A2P messaging revenue, and cut costs with one unique solution.

        • SMS Transformation

          Maximize the value of your SMS business.

      • Featured Resources
        • illustration girl on phone with a computer in her lap
          White paper
          Signaling threats: SS7 and beyond
          Get the white paper
  • Developers
  • Insights
    • By Type
      • Blog

        Your go-to resource for expert tips and insights on mobile engagement
        Culture & Technology 

      • Customer stories

        Discover how we help brands increase customer engagement, satisfaction, and growth

      • Resources

        Our latest research, reports, white papers, and guides are all here for you to enjoy and learn

        CX Education podcast

      • Events & Webinars

        Take a look at the events we'll be attending and hosting over the next few months

        On-demand

      • News

        Press coverage and company announcements

      • All Insights
    • Column
      • By Topic
        • Fraud in business messaging
      • Featured Resources
        • Image of the CX retail report cover on a tablet
          Report
          What's in store? Rethinking CX for retail and e-commerce
          Get the report
        • Banking customer using mobile communication
          Report
          Bank to the Future: Rethinking CX for financial services
          Get the report
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Legal

  • DMCA
  • Messaging Compliance
    • Terms of Service
    • General Terms and Conditions
    • Messaging Supplemental Terms and Condition
    • SAAS Supplemental Terms and Conditions
    • Data Protection Agreement
    • Messaging Service Level Agreement (SLA)
    • Verification Supplemental Terms and Conditions
    • Email Supplemental Terms and Conditions
    Email Supplemental Terms and Conditions
    • Sinch Modern Slavery Statement
    • Sinch Tax Policy
    • Legal Compliance
    • Privacy Policy
    • Cookie Statement
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    • Sub-Processors
  • Consulting Services Supplemental
  • Contact Pro Supplemental

Email Supplemental Terms and Conditions

Version 5 - Date of release: 21 February 2022.

 

These supplemental terms and conditions (“Supplement”) are part of an agreement for certain SINCH services (“Agreement”) between SINCH and Customer and apply only to the SINCH services referencing or subject to this Supplement, including email services (“Service”) as set forth in the applicable Order Form and not any other SINCH product or service. The Services will be subject to the Agreement except as otherwise and to the extent set forth herein.

Capitalized terms are defined in the Glossary below. Capitalized terms not defined in this Supplement shall have the meanings ascribed to them in the General Terms and Conditions for SINCH Services (“GTC”).

Part A – Legal Terms

 

A1. Services

 

A1.1. Service Provider Conditions and laws and regulations.

In addition to Customer’s obligations set forth in Section 4.1 of the GTC, Customer shall comply with all Service Provider Conditions including any applicable legal and regulatory requirements relating to the Customer Data or its use of the Service. If a Service Provider changes the Service Provider Conditions and/or the technical standards for the delivery of Service, SINCH may modify the terms and conditions governing such Service upon prior written notice to Customer.

 

A1.2. Supply of Services.

Customer shall bear sole responsibility for the acts, omissions or breaches of its Representatives with respect to the use of the Service, including but not limited to the Customer Data. Customer shall promptly inform SINCH if it becomes aware of any violation of the terms of this paragraph.

 

A1.3. Restrictions.

Customer shall not use the Service or permit the Service to be used:

  1. in a manner that violates the Agreement, including this Supplement and the Service Provider Conditions, including, without limitation, any applicable law, regulation, industry guidelines, or code of practice, or that violates, infringes or misappropriates the rights of any third party;
  2. to transmit any email or any electronic material (including viruses or other similar destructive computer programming routines) which causes, or is likely to cause, detriment or harm or damage to the SINCH Network or any computer systems or telecommunications equipment or mobile handsets owned by SINCH or any other person, or to facilitate the transmission or use of any code that would allow any third party to interfere with or access any Customer Data; or
  3. to send any emails or material which is or could be interpreted by a reasonable person to be obscene, offensive, abusive, harassing, misleading, fraudulent, violent, unethical, indecent, defamatory, discriminatory, threatening, libelous, unlawful or menacing or promotes alcohol abuse or illegal drug use.

 

A1.4 Intellectual Property.

  1. If Customer provides SINCH with Customer’s pre-existing Intellectual Property (“Customer IP"), then Customer hereby grants to SINCH, during the term of the applicable Service Order, a limited, worldwide, non-transferable, royalty-free, right and license (with right of sub-license where required to perform the Services) to use the Customer IP solely for the purpose of providing the Services. Customer represents and warrants that Customer has all rights in the Customer IP necessary to grant this license, and that SINCH’s use of such Customer IP shall not infringe on the Intellectual Property rights of any third party.
  2. Created by SINCH. Unless otherwise specifically stated in the applicable Service Order, and excluding any Customer IP, SINCH shall own all Intellectual Property created as part of providing the Services or contained in the Deliverables.

 

A1.6 Open Source Software.

SINCH may use certain open source software within its systems (for example Linux, OpenStack, and software licensed under the Apache, GPL, MIT or other open source licenses, collectively “Open Source Software") and makes no representation or warranty whatsoever regarding any such software or with regard to any third party products or services which may be recommended for Customer’s consideration or provided to Customer in connection with the Services. In the event SINCH provides any Open Source Software to Customer as part of the Services, then such Open Source Software is subject to the terms of the applicable Open Source Software license. To the extent there is a conflict with this Supplement, the terms of the applicable Open Source Software license shall prevail.

 

A2. Compliance

 

A2.1. Security and Privacy.

SINCH shall provide the Services in accordance with the security and privacy practices set forth at https://www.mailgun.com/security-privacy and any additional security specifications identified in the Service Order or this Supplement. Customer must use reasonable security precautions in connection with Customer’s use of the Services, including appropriately securing and encrypting Personal Data stored on or transmitted using the Customer Configuration. Customer Data is, and at all times shall remain, Customer’s exclusive property. SINCH will not use or disclose Customer Data except as materially required to perform the Services or as required by law.  Customer agrees not to provide SINCH with any sensitive personal data or protected health information or other information that can be deemed sensitive personal data or protected health information without obtaining SINCH’s prior written consent and entering into a separate agreement with SINCH governing the transmission of such information in connection with Customer’s use and benefit of the Services.

 

A2.2 Content Privacy.

Customer acknowledges and understands that the Services may include the transmission of unencrypted email in plain text over the public internet. Customer is responsible for encrypting any Personal Data Customer uses in conjunction with the Services. Email sent using the Services may be unsecured, may be intercepted by other users of the public internet, and may be stored and disclosed by third parties (such as a recipient’s email service provider). Although Services include support for TLS, content may be transmitted even if the recipient does not also support TLS, resulting in an unencrypted transmission.

 

A2.3

If following suspension of the Services for non-payment, Customer’s payment of any invoiced undisputed amount remains overdue for a further ten (10) days, SINCH may terminate the Agreement or the applicable Service Order(s) for breach on written notice.

 

A2.4 Indemnity.

If SINCH or any of its Representatives (the “Indemnitees") is faced with any claim (including, but not limited to, any fines, penalties) or other liabilities brought against SINCH or any of its Representatives by any third party relating to Customer Data, Customer’s use of the Service or otherwise arising out of Customer’s actual or alleged: willful misconduct, breach of applicable laws, failure to meet the security obligations required by the Agreement, breach of Customer’s agreement with Customer’s customers or end users, violation of the AUP, or Customer’s breach of Section A1.5 (Intellectual Property) hereof or Section 10 of the GTC, then Customer will pay promptly pay SINCH for the cost of defending the claim (including reasonable legal fees and settlement expenses) and any damages award, fine or other penalty that is imposed on the Indemnitees as a result of the claim. Customer’s obligations under this Section include claims arising out of the acts or omissions of Customer’s employees or agents, any other person to whom Customer has given access to the Service or the Customer Configuration, and any person who gains access to the Customer Configuration as a result of Customer’s failure to use reasonable security precautions, even if the acts or omissions of such persons were not authorized by Customer.

SINCH will choose legal counsel to defend the claim, provided that the choice is reasonable and is communicated to Customer. Customer must comply with our reasonable requests for assistance and cooperation in the defense of the claim. SINCH may not settle the claim without Customer’s consent, which may not be unreasonably withheld, delayed or conditioned. Customer must pay costs and expenses due under this Section as SINCH incurs them.

 

A2.5. Disclaimer.

Customer agrees that, with respect to its supply of the Service, neither SINCH nor any SINCH supplier shall be liable whether in contract, tort, or strict liability to Customer or to any its customers or end user for (i) any emails deleted or not delivered regardless of the reason for deletion or non-delivery, including, without limitation, email processing errors, transmission errors, or messaging network and/or service failures; or (ii) the accuracy of information provided through the Service.

SINCH makes no commitment to provide any services other than the Services stated in the Order Form. SINCH or its Service Provider is not responsible to Customer or any third party for unauthorized access to your Customer Data or for unauthorized use of the Services that is not solely caused by SINCH or its Representative’s failure to meet its security obligations in Section 1.2.1 above. SINCH and its Representatives disclaim any and all warranties not expressly stated in the Agreement to the maximum extent permitted by law including implied warranties such as merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.  SINCH and its Representatives expressly reserves the right, at any time during the term of the Agreement, to adapt, arrange and/or modify any of the components granting access and use rights to the Service and the associated documentation, provided that the maintenance and support commitments are complied with for these operations. Similarly, SINCH may, at any time, discontinue providing a platform deemed undesirable and/or obsolete and migrate services to a new infrastructure; in which case, SINCH will endeavor to inform Customer as early as possible

 

Part B – Business Terms

 

B1. Customer Responsibilities

 

B1.1.      Access and Connectivity

  1. Acceptable Use Policy. Customer agrees that its use of the Services, including any Customer Configuration provided by SINCH, will comply with the Acceptable Use Policy (the “AUP") at http://www.mailgun.com/aup.
  2. Documentation. Customer agrees to comply with the SINCH Group documentation found on the respective website and agree that SINCH may establish new procedures for Customer’s use of the Services as it deems necessary for the optimal performance of the Services. An individual email message may not exceed the per-message size limit (including attachments) of 25MB or it may be permanently lost.

 

B2. Commercial Terms

 

B2.1. Price Changes.

SINCH may revise the pricing terms that apply to Customer’s use of the Services at any time by providing Customer with notice pursuant to the GTC. With respect to Customers that are not party to a then-effective Service Order (i.e. self-service Customers), such rate changes will be effective immediately upon the posting of an update to Customer’s Control Panel. With respect to Customers that are party to a then-effective Service Order (i.e. custom contract Customers), SINCH reserves the right to increase rates or charges for the Services, provided, however, that any such revised rates or charges assessed to Customer for Services under such Service Order will not become effective until the commencement of the next renewal term of such Service Order (and the Service Order will be deemed amended to reflect such increased rates or charges). If at any time a third-party license or service provider directly or indirectly increases the fee they charge SINCH for Customer’s use of Third Party Software or services, SINCH may increase Customer’s fees by the same percentage amount on sixty (60) days’ advance written notice (for either self-service or custom contract Customers).

 

B2.2. Termination for Convenience.

For recurring services, unless otherwise stated in the Agreement or the Service Order, either party may terminate all or part of any Service Order for convenience at any time by giving the other party at least ninety (90) days advance written notice; provided, however, that in the event of termination for convenience by Customer, Customer agrees to pay an early termination fee equal to the monthly recurring fee times the number of months remaining in the then current term of the Service Order for the Services that have been terminated.

 

B2.3. Reimbursement for Expenses.

Unless otherwise agreed in the Service Order or otherwise provided for in the Control Panel, if any of the Services are performed at Customer’s premises, Customer agree to reimburse SINCH for the actual substantiated out-of-pocket expenses of its Representatives.

 

B2.4. Service Level Agreement.

SINCH guarantees that the Services (meaning any or all of the API, SMTP and Outbound Delivery services listed on our status page) will be available 99.99% of the time in any given monthly billing period, excluding maintenance. Customer is entitled to a credit of 5% of Customer’s given monthly fee for the Services for each 30 minutes of Services unavailability (after the first .01%) in a given monthly period.

 

B2.5. Credit Limitations.

Customer is not entitled to any credit if Customer is in breach of the terms governing Customer’s use of the Services until Customer has timely cured the breach. Customer is not entitled to any credit if downtime would not have occurred but for Customer’s breach of this Supplement, including violation of the AUP (referenced below). Customer is not entitled to any credit for downtime or outages resulting from denial of service attacks, virus activity, hacking attempts, or any other circumstances that are not within our control. In addition, to receive a credit, Customer must make the request by creating a support ticket in the Control Panel within thirty (30) days following the end of the downtime. Customer must show that Customer’s use of the Services was adversely affected in some way as a result of the downtime to be eligible for the credit. Notwithstanding anything in this Supplement to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of the fees for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods.

 

B2.6. SLA Credits.

The credits stated in any applicable SLA are Customer’s sole and exclusive remedy for SINCH’s failure to meet those guarantees for which credits are provided. The maximum total credit(s) for failure to meet any applicable SLA for any calendar month shall not exceed 100% of the then current monthly recurring fee for the Services. Credits that would be available but for this limitation will not be carried forward to future months. Customer is not entitled to a credit if Customer is in breach of the Agreement at the time of the occurrence of the event giving rise to the credit until Customer have remedied the breach. No credit will be due if the credit would not have accrued but for Customer’s action or omission.

 

B2.7. Delivery & Filtering.

SINCH will use commercially reasonable efforts to deliver Customer’s email messages, but cannot guarantee delivery. Third party filtering services and other policies of recipient email services may prevent successful delivery of Customer’s email messages. While our Service does provide some email filtering services designed to filter spam it does not provide virus scanning, it is recommended that Customer employ additional security measures to protect against spam, email phishing attempts and email infected with viruses. Customer acknowledge that the limitations of the filtering service will likely result in the capture of some legitimate email and the failure to capture some unwanted email, including email infected with viruses. SINCH Group is not responsible for any damages arising from the failure of the Service’s filtering services to filter unwanted email or from the capture of legitimate email, or from a failure of Customer’s email to reach its intended recipient. Furthermore, Customer acknowledge that SINCH does not control the transfer of Data via the internet, and cannot be held responsible for delays or delivery problems arising from internet or other outside connection issues

 

B2.8.

Some terms are incorporated into the Agreement by reference to pages on the SINCH websites and SINCH may revise those terms from time to time (including this Supplement). Such revisions will be effective and supersede and form part of the Agreement as of the time (i) Customer enters into a new Service Order referencing the terms subject to the revisions or (ii) a Service Order automatically renews pursuant to the Agreement in which case Customer acknowledges that Customer has reviewed and accepted the then-current version of the terms as of the date of the renewal. If there is a conflict between the terms of the Agreement, the documents will govern in the following order: the Service Order, this Supplement and then the Agreement. The headings or captions in this Supplement are for convenience only. If over time Customer enters into multiple Service Orders for a given Customer Configuration (for example to add additional components or services) then the most recent terms referenced in the Service Order(s) will govern the entirety of the Services for the given Customer Configuration.

 

B2.9.

Unless otherwise expressly permitted in the Agreement, the terms of this Supplement may be varied only by a written agreement signed by both parties that expressly refers to this Supplement and the Agreement. A Service Order may be amended to modify, add, or remove services by a formal written agreement signed by both parties, or by an exchange of correspondence (including via the SINCH ticketing system) that includes the express consent of an authorized individual for each of us. The pre-printed terms of Customer’s purchase order or any other business form or terms that Customer provides shall be void and of no effect.

 

B.2.10. Notices.

Your routine communications to Service Provider regarding the Services should be sent to your account team using the Control Panel. To give a notice regarding termination of the Agreement for breach or other legal matter, you must send it by first-class post to the address indicated on the Service Order, Attention: Legal Department, with a copy by email to legal-notices@mailgun.com.

 

Glossary

 

  • “Configuration Requirements" means those specifications as required to perform the Services, such as a required reference architecture, documentation or software version.
  • “Control Panel" means the customer portal accessible to Customer containing, among other information, the pricing terms applicable to Customer’s use of the Services and users designated to receive support.
  • “Customer Configuration" means any Customer configuration or information technology system needed to enable the Services or to which the Services relate.
  • “Customer Service” means a marketing, advertising, promotional or informational program or initiative, or other project, conducted by Customer utilizing the Service.
  • “Deliverables" means the tangible or intangible materials which are prepared for Customer’s use in the course of performing the Services and that are specifically identified in a Service Order as Deliverables and described therein.
  • “Intellectual Property" means patents, copyrights, trademarks, trade secrets, software and source code, specifications and ancillary documentation and any other proprietary intellectual property rights.
  • “Representatives" means a party’s respective service providers, officers, directors, employees, contractors, Affiliates, suppliers, agents.
  • “Service Provider” means any entity, including, but not limited to, mobile network operators, email providers and mobile messaging aggregators, that is used in relation to the supply of the Service and as identified in the applicable Service Order.
  • “Service Provider Conditions” means the rates, terms and conditions and “codes of conduct” or email content rule and restrictions imposed by the applicable Service Providers on the provision of the Service and conduct of Customer Services as a condition of permitting SINCH to provide the Service and Customer to conduct Customer Services, including, without limitation, the conditions set forth in Section 1.1 hereof, whether such Service Provider Conditions are incorporated in the terms of this Supplement, the Agreement or provided by SINCH to Customer in writing or by email from time to time.
  • “SLA" means any provision providing a specified credit remedy for an identified failure to deliver or provide the Services to the identified standard.
  • “Third party Software” means any third-party software for Customer’s use as part of the Service or to assist SINCH in our delivery of the Service.

 

 

 

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