Cyberattacks, data breaches, and identity theft continue to grab headlines — and share of mind! These are existential threats to our digital lives, no joke. (If you've ever had your identity stolen online, you know!) We look to techniques such as multi-factor authentication to protect our digital identities, our commerce, and our institutions. Failure to properly secure our digital lives…, SMS Verification, , Flash Call Verification , Phone Call Verification , and Data Verification - and explain how they can be used as a "proof of possession" element of authentication. Then we highlight how blending these methods can yield exceptional results for your customers, your teams, and your company! Why blend identity verification methods? You may be wondering: How do organizations implement effective…, It’s the method most familiar to mobile users, — which is why it’s the most used 2FA technique on the internet today! SMS is easy to understand, easy to use, and applicable for most mobile phone users, in any part of the world., It’s universally available on mobile devices, . Practically all mobile devices are SMS-enabled; many tablets and even desktop or laptops send and receive SMS messages as well., It has a very high success rate, . SMS identity verification is easy to understand with high success rates, providing a better overall experience for users. Things to consider when using SMS Verification: , All OTPs — no matter the technology used to deliver them — can be subject to, social engineering, , meaning bad actors try to intercept temporary codes from users and then reconfigure their credentials for ongoing illegal access to accounts. , Used at a very large scale, SMS OTP can get expensive, . While SMS offers a simple, intuitive experience, it’s often a more expensive identity verification method than Flash Call and Voice Verification methods. In some situations, these can offer viable alternatives and significant cost savings. Learn more about SMS identity verification , then, watch our video to see how sending SMS identity verification establishes trust and quickly reaches…, It’s innovative, new, and exciting for customers., Flash Call is a creative use of voice calling that offers significant automation opportunities — appealing to both users and UX designers!, It’s faster than SMS, . Automatic verification relieves some users from manual processes and reduces the risk of social engineering. , It’s also more affordable than SMS, . At least in most markets, the cost-comparison of each Flash Call to each SMS is often dramatically less. Things to consider when using Flash Call:, Flash Call delivers the best experience on Android, . The process is automatic, streamlined, and secure for users on Android mobile devices. The process is somewhat less streamlined for iOS users compared to SMS, requiring users to enter a whole phone number into a text field., Flash Call is unique to Sinch, . Sinch’s Flash Call identity verification method is an industry-leading solution., Blending SMS and Flash Calls provide considerable savings on verification costs, . Companies can use SMS as a default on iOS and Flash Calls as a default on Android, driving considerable savings based on the experiences of our customers. Learn more about Flash Call identity verification , and watch our video about how Flash Calls work ! Phone Call verification Through this method, the user receives a verification code by answering an incoming phone call. Text-to-speech…, It’s ideal for businesses looking to improve inclusion and accessibility, . SMS and Flash Call may be challenging for some users. Hearing a code out loud may be a better alternative., It can use a fixed phone line for verification., Users can set up landline phones for Voice Verification if they don’t have access to a mobile device., It’s an ideal back-up verification method for SMS or Flash Call, . For users who prefer SMS or Flash Call, Voice Verification is a great backup if they don't have access to mobile or other compatible devices. Things to consider when using Phone Call Verification: , It will be less familiar to most users, . Because this method is not used as often as knowledge-based or SMS verification methods, it may be confusing to some first-time users., It takes longer to execute, . Users must wait longer periods to login and may have to move to a quiet location, which may add time to the login process., It requires short-term memory retention, . Users must remember the OTP code — they risk needing the message repeated or may be forced to try again. Learn more about Phone Call Verification , or watch our video to see how voice codes enable verification in more than 200 territories across the globe. Data verification This new authentication method removes the social engineering risk associated with OTPs. It’s also the fastest method —…, Seamless, – It doesn’t require any user interaction., Secure, – No OTP code means no social engineering risk! , Fast, – It only requires a small exchange of data. Things to consider when using Data Verification: , The end-user must have cellular data available on their device., If they’re using Wi-Fi, the network can be switched to cellular for the purposes of authentication and then immediately switched back. , In some markets, end-users have a different SIM card for their cellular data and they don’t know the associated telephone number., Data Verification won’t work in this case, and businesses will need to fall back to SMS (which can be done automatically with the Sinch API). , The service isn’t widely available in all markets yet, , as mobile operators are steadily adopting the technology. Learn more about Data Verification , and watch our video to see how this works ! All methods on a single platform As you can see, each method has its pros, but also a few cons. The best way to optimize both security and the user experience is to use a robust identity verification solution combining multiple, safe options for users.…
Typ: Blog Article
