We're getting personal in our latest eBook, check it out for insights and stats on how personalization is switching up messaging! Read more

Customer Service

If you’ve run into problems using our services, let us know! We've got a support team standing by, ready to solve your issues and get you back to business.

A hand holding the receiver of a telephone within a speech bubble graphic

Upgrade Business Messaging, Voice or Video Support

All of our online customers get the Basic Support package, which includes free 24/7 email support. However, if you are looking for something a little more comprehensive the Pro Support Package comes with 24/7 telephone support and a 4 hour guaranteed response time ensuring you’ll always be covered.

BASIC PRO
Cost per month FREE £500/€600/$650
Guaranteed response time (SLA) No 4 hours
24×7 email support Yes Yes
Email priority queue No Yes
24×7 phone support No Yes

Operator Support

Looking for Operator support?

EMEA

Lindhagensgatan 74
112 18 Stockholm
Sweden

Tel: +46844682803

Americas

7000 Central Parkway
Suite 1480
Atlanta
GA 30328

Tel: +14703008394

 

APAC

321 Orchard Road
08-01
Orchard Shopping Centre
Singapore 238866

Tel: +6531583155