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By - August 29, 2018

Field Service: How Video Calling Makes Every Operative an Expert

Field service has traditionally embraced the mobile space to deliver new levels of efficiency. Ruggedized handsets combined with a cellular connection have for some time been a feature for all manner of field service applications – whether that’s signing for… read more

By - August 7, 2018

The Future of Video Calling for Enterprises: What I learned from Sinch’s Latest Whitepaper

Sinch approached me for my opinion on their new whitepaper — research conducted in collaboration with One Poll to discover how consumer demand is shaping the future of video calling for enterprises. The Truth About Video Calling The whitepaper is… read more

By - November 19, 2015

#PrayForParis: Call Volumes & Impact on Mobile Communications

The unprecedented attacks on Paris on November 13, 2015, saw a rise in activity on Facebook, motivating the leading social network to turn on Safety Check, a feature previously reserved for natural disasters. Introduced in October 2014, and borne out… read more

webrtc expert roundup
By - October 1, 2015

24 Experts Share Their Opinions on WebRTC in 2015

You might have read WebRTC in 2015 and why Apple will never join the party from our Developer Evangelist Chief, Christian, published on ProgrammableWeb a few weeks back. Christian and I decided to reach out to the WebRTC community, and… read more

By - August 21, 2015

The Present And Future Of Voice Recognition Technology

Like most times during my writing process, first thing is opening a new Google docs sheet, where I create a draft for the next interesting topic to feed to the blog. Then, I choose among technologies as carefully as the… read more

By - August 10, 2015

The must have SaaS tools for every virtual team?

What’s a virtual team? Virtual teams are separated by time, space and organizational boundaries. Interaction and collaboration is mainly enabled through electronic communication, and meeting up physically only happens on rare occasions. Virtual teams can involve business projects or divisions,… read more

By - July 31, 2015

Industries that need cybersecurity

Company leaders and devs have clear reasons to worry about their online security as entire industries goes mobile, and as unauthorized access is one of the most commonly used attack categories this year. Some breaches go unreported, others even unknown. What industries are targeted?… read more

By - July 24, 2015

Is phone verification more effective than email verification?

Verifying your users is vital, and there are clear reasons why. Then there’s the matter of how. Various techniques to avoid spammers and other unwanted users are at hand, and two of them are especially being used. Email vs phone… read more

in app customer service
By - July 1, 2015

In the App World, Customer Service Is Key

Think about your most recent customer service interaction. Did an adorable beagle chase you down to return your phone before you even realized you left it on the airplane, or did the airline leave you stranded overnight at the airport?… read more

By - June 18, 2015

Will messaging apps kill SMS?

“No more pay per message” Back in 2012, in a BBC interview with The Reluctant Father of SMS, Matti Makkonen gave his opinion on one of the buzz topics of today’s tech scene. In what other way would he answer,… read more