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Blog / Rich Messaging SMS

Helping the heroes: Sinch’s partnership with GodHjälp

27 Aug 2020 - 3 min read

As awful as the pandemic has been, the period has also shown us heroism that inspires us and leaves us grateful.

Those who fit the description are frontline workers, teachers, supermarket and pharmacy employees, and many others.

Sinch is proud to aid yet another group of heroes, those staying home, dubbed “Home Heroes”, through a partnership with GodHjälp.

GodHjälp (Good Help in English) provides home delivery of food and pharmaceuticals to risk groups in Sweden. Together with Sinch and others, it brings people in risk groups and verified volunteers together, thus providing the opportunity for those at risk (the Home Heros) to stay home, save lives, and decrease the impact on the healthcare system.

Being isolated and taking on the challenge of staying home is a big effort for anyone, and the program enables the Home Heroes to make it happen by staying home from the store.

Swedes across the country can register online for free as a Home Hero. They can then leave their shopping list of food or pharmacy goods online to be matched with a volunteer who will then contact them to go through the timings on delivery.

Delivery is free of charge, Home Heroes only pay for their goods, according to the volunteer’s receipt.

The sign-up process for volunteers is similar, with over 6,000 registered, the youngest being only 10 years old.

Here’s how the process works

GodHjälp sends a rich message via Sinch to volunteers:

“Hi,

“You are registered as a volunteer for GodHjälp. Right now, we have a Home Hero (person in risk group) in Sollentuna who needs help. Can you take this mission and help today or tomorrow? If you have the opportunity to help, go to godhjalp.se or via the button below and take on the mission. If the GodHjälp symbol is not visible on the map, it’s because another volunteer has taken the assignment. But feel free to log in again, new assignments come in regularly.

Thank you for wanting to help.”

When the volunteer goes to the website, they find a shopping list for food or other necessities. They buy the products and deliver them to the Home Hero.

Before using rich messaging from Sinch, GodHjälp’s CEO single-handedly sent over 100 SMS per day from her own phone. Now the program runs more efficiently and more people can be helped.

Hand holding phone with GodHjälp message

And the help is appreciated:

“Thanks! Totally fantastic! Worked very well with the volunteer. Many thanks for this effort!

“Thank you so much for this great help! A wonderful volunteer shopped and dragged everything home to me. It was soooo wonderful to finally get food and fruit again, have not been able to shop in a couple of weeks. Tack❤️❤️❤️❤️”

Another remarked:

“Have now used Good Help for a few weeks, it’s unbelievable what nice helpful people show up to shop. Very nice and I get my wishes fulfilled 100%.”

“So wonderful with these volunteers who help me with purchases! Is so valuable to us “Home Heroes.”

“The first time I turned to Good Help and I am so happy, satisfied! Got what I bought within 24 hours which was fantastic!”

We agree with these fantastic descriptions, here’s to all the heroes!

Written by

Sinch

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