We're getting personal in our latest eBook, check it out for insights and stats on how personalization is switching up messaging! Read more
Headphones on a laptop

CLX VP Rob Malcolm Talks CPaaS in Latest UC Today ‘Out Loud’ Podcast

CPaaS · 01/05/2018 · 1 min read

by Sinch

In the latest episode of UC Today’s ‘Out Loud’ podcast, our VP Rob Malcolm joins journalist Patrick Watson to discuss the current provision of customer service and the increasing role of CX in attracting and retaining the customer of tomorrow.

On the podcast, Rob and Patrick examine the technology platforms that have enabled disruptive players to enter markets and capture huge market share and how CPaaS can also allow established enterprises to radically improve their CX provision.

Download Rob’s Out Loud podcast interview here.

Originally Published by CLX Communications