Rich Messaging

Chatbots

Three big opportunities for mobile CX in the telco industry

Research commissioned by Sinch shows telco customers want to use mobile messaging in new and more engaging ways — from making a service call inside...

09/06/2021 · 7 min read

Read more

Personalization

5 keys to increasing customer loyalty with mobile messaging

26/05/2021 · 1 min read

Read more

Personalization

5 scalable solutions banks can use to super-charge customer experience

Banking customers  (particularly Gen X and younger) have embraced apps as a way to do banking from a distance, yet mobile messaging is increas...

25/03/2021 · 8 min read

Read more

Personalization

4 ways to nail customer experience in 2021

2020 will go down as the year digital transformation hit hyper-drive. Quarantines and social distancing drove people to digital spaces, or as McKinsey...

08/03/2021 · 8 min read

Read more

Personalization

Why every Product Manager should care about mobile CX

In the post-COVID era, consumers have flocked to digital solutions to solve the challenges of social distancing. But why is mobile customer experience...

01/03/2021 · 6 min read

Read more

Personalization

Healthcare enters an era of mobile innovation

Research from Sinch shows a dramatic shift in consumer behavior — away from public spaces and physical meetings to favor digital interactions. And i...

12/01/2021 · 8 min read

Read more